Sources of conflict among tourism stakeholders in historical cities

ABSTRACT

Cities, in particular those of historical value, are popular destinations for mass tourism. The urban space is often the main cause of conflicts, at the heart of which lie conflicting interests, attitudes and needs relating to the way this space is utilized. The aim of the research described in this article is to identify the intensity of conflicts between residents, tourists and the tourism sector. The research was conducted in 2020. The statistical analysis of the obtained data included questionnaires from 386 respondents. Analysis was conducted of the conflicts that arose among tourism sector players, who were classified into groups – tourist entrepreneurs, residents, and local authorities. Respondents often indicated conflict arising between tourists and residents, and between tourist sector entrepreneurs and residents. In the opinion of respondents, conflicts were the result of result of varying structures in the hierarchy of values and of differences in attitudes towards the city.

KEYWORDS:

• Historical cities
• Krakow
• tourism
• stakeholders
• conflicts
• COVID-19

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This paper was published as part of the research project ‘A business model for health resort enterprises’ No. 2017/25/B/HS4/00301 supervised and financed by the National Science Center in Poland and as part of statutory research ROZ 1:13/010/BK_22/0065 at the Silesian University of Technology, Faculty of Organization and Management.