Nursing management challenges: Effect of quality of work life on depersonalization

ABSTRACT

Purpose: This research aimed to check the curtailment of depersonalization among the staff nurses in Malaysia in terms of the quality of work-life at the workplace provided by the healthcare organizations.

Methods: This research used the self-reported adopted scales to collect data from 432 respondents before analysing the data with PLS-SEM.

Results: The results showed that safe and healthy working condition, social integration at work, and the social relevance of work could significantly reduce the impact of depersonalization among the nurses in Malaysia. The effect of the constitution at work organization and work and life span had insignificantly affected the curtailment of the effects of depersonalization. The results of the PLS-SEM IPMA revealed that the most essential three dimensions of QWL that impacted depersonalization were safe and healthy working conditions, social relevance of work, and constitution at work organization.

Implications: The managers of the healthcare industry must provide the necessary quality of work-life attributes to address the depersonalization of the nursing staff. The approach would make the nursing staff own the work responsibilities and improve their work performance at global level. The managerial implications and study limitation reported for future managerial and scholarly engagements.

KEYWORDS:

• Nurses
• quality of work life
• depersonalization
• burnout
• Malaysia
• SEM
• IPMA
• healthcare

Disclosure statement

No potential conflict of interest was reported by the author(s).

Author Contributions

Lead author – P.Y.P. prepared the research proposal, design the questionnaire, collected data, and prepared the first draft. The remaining authors contributed to developing the research model, design the questionnaire, literature review, sample selection, data analysis and finalizing the manuscript.

Additional information

Notes on contributors

P. Yukthamarani Permarupan

P. Yukthamarani Permarupan, PhD Candidate and Lecturer at Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan. Her research area includes HRM and Entrepreneurship.

Abdullah Al Mamun

Abdullah Al Mamun working as Associate Professor, Faculty of Business and Information Science, UCSI University. His research Interest includes Development Economics, Entrepreneurship, and Environmental Economics.

Naeem Hayat

Naeem Hayat, PhD Candidate at Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan. His research area includes Economics, Agricultural Economics and Entrepreneurship.

Roselina Ahmad Saufi

Roselina Ahmad Saufi working as Professor and Dean of Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan. Her research area includes HRM and Entrepreneurship.

Naresh Kumar Samy

Naresh Kumar Samy working as Professor at Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan. Her research area includes HRM and Entrepreneurship.