https://orcid.org/0000-0002-8556-4547
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ABSTRACT
Background: The ability of healthcare system to face the COVID-19 pandemic requires a professional competency in maintaining medical records to increase information and healthcare services quality. This study analyses the competency influence to medical record and health information management on planning and decision-making of healthcare services. A case study was conducted to explore this phenomenon. The COVID-19 has impacted to the clinical records is also discussed.
Methods: The study uses a quantitative method to analyse correlation between medical record professional competencies, the quality and decision-making of healthcare services. Data analysis was used the structural equation model. The data were collected through purposive sampling of 49 respondents in case study hospital in Padang, Indonesia.
Results: The medical record competency construct has a less significant effect on the decision-making construct, although the latter is positively related to competency. The quality construct is positively related to and has a significant effect on the decision-making construct.
Conclusion: In the case study hospital revealed the competent medical record professional had a small influence on decision-making. In the COVID-19 pandemic situation, the new tools or systems such as telehealth or telemedicine might be an alternative by the healthcare service provider to improve their clinical record management information systems.
Acknowledgments
The authors would like to express very thanks to Paulo Moreira, PhD the Chief Editor of IJHM and two anonymous reviewers for their extremely constructive and helpful comments, which helped to made the significant improve the presentation of the manuscript. The authors are very grateful to leader’s managements and staff in the case study hospital in Padang, Indonesia, for participant in questioner survey. The authors thank to Ms Ona Susanti and Ms Sri Devi Asri for collect data in the case study hospital. The authors very much appreciate Dr Anita Susilawati for English writing improvement of the manuscript. The authors appreciate the anonymous proofreading this manuscript. Many thanks go to Institute for Research and Community Service of APIKES IRIS Padang for support this research.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Notes on contributors
Yanti Desnita Tasri has worked as Director of Academy of Health Record and Information (APIKES) IRIS, Padang, Indonesia since 2015. Her research interests focus on field on Health Information Management in Medical Records, Medical Record Competency and Information Technology.
Evi Susanti Tasri is an Associate Professor in Department of Economic Development, Economic Faculty of Universitas Bung Hatta, Padang, Indonesia. Her research interest include Healthcare Management, Decision Making based Structural Equation Model and Green Economics.