Can I please keep my number?

ABSTRACT

A wireless customer for Wonderphone breaks her phone and cancels her current contract using an online customer service chat room. She was falsely informed by the customer service representative that she would be able to keep her wireless phone number if she purchased a new phone. When she goes in-store to purchase a new phone the service rep informs her, “You are not allowed to keep the same phone number.”

Wonderphone无线网络消费者的电话损坏，并且取消了其目前使用的网络聊天室。她从客户服务代表得到了错误的信息，她被告知购买了新电话后，曾经使用的网络号码是可以不变更的。当她去实体店购买电话时，又被告知“您的号码将不能予以保留”。公司应如何妥善处理？

Keywords:

• Wonderphone
• online
• customer service representative
• telephone
• service

关键词:

• Wonderphone
• 在线
• 客户服务代表
• 电话
• 服务

Acknowledgements

The author appreciates the editorial direction on this paper provided by Carol M. Megehee, Coastal Carolina University.