Exploring Organizational Resilience Through Key Performance Indicators

ABSTRACT

Key Performance Indicators (KPIs) are quantifiable aspects (widely used by national and global enterprises) that help in the process of monitoring and managing goals and organizational plans. This study intends to empirically explore the influence of non-financial KPIs to generate organizational resilience. In-depth case studies were conducted in two enterprises embedded in the metal-mechanical sector in Brazil. As a result, 29 KPIs (20 of them were empirically identified) and 13 Elements of Resilience (EoR) were discussed. Due to different organizational strategies from each company, each case presented a key KPI that was predominant in creating organizational resilience. Company T focused on the stock level (SLE), whilst Company S on Supplier Quality Score (SQS). This study contributes by exploring the relation between non-financial KPIs and EoR, thus highlighting KPIs to help managers to deal with unpredictable disruptive situations to make assertive decisions and help their organizations become competitive and sustainable.

KEYWORDS:

• resilience
• elements of resilience
• key performance indicators
• organizational resilience
• case based-study

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

This work was supported by the Fundação de Amparo à Pesquisa e Inovação do Estado de Santa Catarina [2019TR707].

Notes on contributors

Maria Júlia Eyng Werner

Maria Júlia Eyng Werner is an undergraduate student of Production and Systems Engineering at the State University of Santa Catarina (UDESC) – Joinville, Brazil. In 2018, she joined the research group in supply chain (Núcleo de Estudos e Pesquisa em Supply Chain) and collaborated to two running projects (The Role of Sustainable Practices in Resilience Supply Chains; The Influence of KPIs in creating Resilience in Supply Chains).

Ana Paula Louise Yamada

Ana Paula Louise Yamada is an undergraduate student of Production and Systems Engineering at the State University of Santa Catarina (UDESC) – Joinville, Brazil. In 2018, she joined the research group in supply chain (Núcleo de Estudos e Pesquisa em Supply Chain) and collaborated to two running projects (The Role of Sustainable Practices in Resilience Supply Chains; The Influence of KPIs in creating Resilience in Supply Chains).

Enzo Gabriel Nascimento Domingos

Enzo Gabriel Nascimento Domingos is an undergraduate student of Production and Systems Engineering at University of the State of Santa Catarina (UDESC) – Joinville, Brazil. In 2018, he joined the research group in supply chain (Núcleo de Estudos e Pesquisa em Supply Chain), in which he collaborated to three running projects (The Role of Sustainable Practices in Resilience Supply Chain; The Influence of KPIs in creating Resilience in Supply Chains; and The contribution of KPIs to build resilience in the Supply Chain in the context of Industry 4.0).

Luciana Rosa Leite

Luciana Rosa Leite, D.Sc is professor in the Department of Production and System Engineering at the State University of Santa Catarina (UDESC) – Joinville, Brazil. She holds B.Eng. (2007) degree in Agronomy and MSc. (2010) degree in Production Engineering, both from the Federal University of Santa Catarina (Brazil). In 2014, she obtained a D.Sc degree in Production Engineering from the Federal University of São Carlos (Brazil), with exchange studies at Virginia Tech Institute (College of Engineering) in the USA. Luciana’s research and teaching interests include different topics in sustainability and quality management (such as green or sustainable supply chain, performance indicators (KPIs), and resilience) and lean thinking (manufacturing, distribution, healthcare and office). She is a member of a research group in supply chain (Núcleo de Estudos e Pesquisa em Supply Chain), in which she currently has three running projects (The Role of Sustainable Practices in Resilience Supply Chains; The Influence of KPIs in creating Resilience in Supply Chains; and The application of Lean Tools on Process Improvement).

Carla Roberta Pereira

Carla Roberta Pereira is D.Sc is a professor in the Department of Production and Systems Engineering at the State University of Santa Catarina (UDESC) – Joinville, Brazil. She holds B.Eng. (2008) degree in Production Engineering (focused on agroindustry) from the State University of Maringá (Brazil) and, MSc. (2011) and DSc. (2014) degrees in Production Engineering from the Federal University of São Carlos (Brazil), with exchange studies at Cranfield University (School of Management), England. Carla’s research and teaching interests include different topics in supply chain management (such as sustainability, food waste and resilience) and lean thinking (manufacturing, distribution, healthcare and office). She coordinates a research group in supply chain (Núcleo de Estudos e Pesquisa em Supply Chain), which currently has three running projects (The Role of Sustainable Practices in Resilience Supply Chains; The Influence of KPIs in creating Resilience in Supply Chains; and The application of Lean Tools on Process Improvement). Additionally, Dr. Pereira is part of broad project from UFSCar in Resilience and Food Waste Reduction that is financially supported by FAPESP.