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ABSTRACT
Over the past decade, there has been increasing interest in the delivery of evidence-based, trauma-responsive care. Included in the evolution of this field is a recognition that services are provided in an organizational context, and that the quality of services delivered are impacted by the organizational culture in which service providers are employed. This article describes the critical role that leaders play in the creation of trauma-responsive organizational cultures, including specific actions they can take to establish and nurture a work environment supportive of delivering high quality services.
Acknowledgments
This paper is dedicated to the many effective and inspirational human service agency leaders in the field, and to the late Dr. Joseph Benamati, who embodied and practiced all that I have just shared. Additionally, I would like to thank the faculty and staff at the ANDRUS Sanctuary Institute, from whom I have learned so much about trauma-responsive organizational practices, and Drs. Thomas Packard and Rosemary Vito for their invaluable feedback on a prior draft of this paper.
Disclosure statement
No potential conflict of interest was reported by the author.