Learning from the Field: Dynamics of Coaching Within Family and Children’s Services

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Disclosure statement

No potential conflict of interest was reported by the authors.

Notes

¹ Information is presented here by the first author in Spring 2019, who conducted eight interviews across different levels of management- the program director and workforce development manager (upper management), the training coordinator and internal practice coach (middle management) and an FCS team supervisor and front-line child welfare social workers (lower management). Besides interviews, the researcher also collected case-relevant material from the agency. The case was developed with the support of the Mack Center on Nonprofit and Public Sector Management in the Human Services at the University of California, Berkeley. The author wishes to acknowledge the guidance of Michael J. Austin, Mack Professor and Director Emeritus of the Mack Center at the University of California, Berkeley.

² https://ncwwi.org/files/Mentoring_and_Coaching/The_Coaching_Toolkit_for_Child_Welfare_Practice.pdf.

³ https://calswec.berkeley.edu/programs-and-services/title-iv-e-stipend-program.

⁴ Mathias and Hernandez (2018). Continuum of Learning Concept Paper. Bay Area Social Services Consortium, September 2018.

⁵ The California Child Welfare Core Practice Model is a project of the with support from the California Department of Social Services, the Child and Family Policy Institute of California, CalSWEC, and the Regional Training Academies.

⁶ For more details see https://calswec.berkeley.edu/common-core-social-workers/rules-road.

⁷ A Service Information Alert (SIA) are policy/program announcements that are issued to the specific staff within the agency regarding any updates/changes.

⁸ Bay Area Academy (BAA) is a workforce development and intermediary organization charged with supporting the learning and organizational improvement needs of public child welfare service agencies.

⁹ Review of The Art of Coaching: The Bay Area Academy Approach. Bay Area Academy. Version 52714 & The Art of Coaching for Child Welfare for Child Welfare: The Coaching Process. Bay Area Academy, September 2016.