ABSTRACT
Workplace-based supervision is positioned as a resource within human service organizations with the potential to enhance practitioner well-being and performance under stressful, demanding conditions. This article presents a scoping review synthesizing 175 empirical peer-reviewed publications between 2011 and 2021, including study characteristics, key concepts, methods, and outcomes examined. Providing a comprehensive perspective as its unique contribution, this review mapped the supervision outcomes across the international, multi-disciplinary human services literature. It generally reported the beneficial impact of workplace-based supervision, with notable positive impacts found for competence, implementation, job satisfaction, wellbeing, and retention. Our analysis provides support for workplace-based supervision as an organizational investment.
PRACTICE POINTS
There is a varied evidence-base on supervision in human services within increasing international attention and mixed disciplinary foci.
There is a large body of research reporting on the beneficial impact of workplace-based supervision supporting this organizational investment.
Supervision was found to have a generally positive impact on worker and organizational outcomes, with the most notable positive impact on service-related worker outcomes including competence and implementation.
Disclosure statement
No potential conflict of interest was reported by the authors.
Supplementary material
Supplemental data for this article can be accessed online at https://doi.org/10.1080/23303131.2023.2226197