Quality Circles and Changing Patterns of Communication

Abstract

Once installed, quality circles produce dramatic results for an organization. They improve morale, increase a sense of loyalty to the organization, and foster a sense of teamwork among employees who participate. They improve overall productivity of the organization, and they improve the quality of the product or service. And they reduce grievances, lost time, accidents, scrap, attrition, absenteeism, and tardiness. In short, they solve problems and save the organization money. (Thompson, 1982, p. 11)