The Evolution and Current Status of the Functional Perspective on Communication in Decision-Making and Problem-Solving Groups

Abstract

The functional perspective on communication in decision-making and problem-solving groups had its genesis in the pioneering work in interactional analysis by Robert F. Bales and in pedagogical approaches to group discussion derived from the functionalist philosopher John Dewey’s work on reflective thinking. This essay traces the evolution of the functional perspective in communication theory and research as applied to groups, reviews its current status, and identifies conceptual and methodological problems that frequently beset communication scholars who are attempting to understand the process-outcome relationship in decision-making and problem-solving interaction. Suggestions for new lines of inquiry are presented.