Emotional Intelligence, Emotional Labor, and Emotional Exhaustion among Korean Fitness Employees

ABSTRACT

The purpose of this study was to examine the relationships among emotional intelligence, two forms of emotional labor (i.e. surface acting and deep acting), and emotional exhaustion among Korean fitness employees. A total of 217 participants completed the questionnaires measuring their level of emotional intelligence, surface acting, deep acting, and emotional exhaustion. The results indicated that emotional intelligence had a positive impact on surface acting and a negative impact on deep acting. Furthermore, a negative link between surface acting and emotional exhaustion was found, whereas no significant link was displayed between deep acting and emotional exhaustion. The results also revealed that different types of emotional labor fitness employees utilize can impact various employee well-being outcomes. In addition, emotional intelligence was found to play an important role in selecting health-detrimental strategy of surface acting among fitness employees.

分析韩国健身员工的情商, 情感劳动以及情感衰竭

本研究旨在检验韩国健身员工的情商, 两种形式的情感劳动 (即表层行为和深层行为) 与情感衰竭之间的关系。共有217名参与者完成了本研究的调查问卷, 本研究对参与者的情商, 表层行为, 深层行为和情感衰竭进行了测评。结果显示, 情商能够对表层行为产生正面影响, 对深层行为产生负面影响。另外, 研究发现, 表层行为和情感衰竭之间存在消极联系, 深层行为和情感衰竭之间无显著关联。结果还表明健身员工采用的不同类型的情感劳动能够对不同员工的幸福程度产生影响。此外, 情商对健身员工在表层行动的有害健康战略的选择上发挥重要作用。

KEYWORDS:

• Emotion
• emotional regulation
• fitness industry
• service employees
• surface acting

关键词:

• 情感
• 情感控制
• 健身产业
• 服务员工
• 表层行为

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Ye Hoon Lee

Ye Hoon Lee (PhD, The Ohio State University) is an assistant professor in the Department of Health, Physical Education, and Recreation, University of North Alabama. His research interests include emotions, emotional labor, and leadership in sport contexts.

Boyun Woo

Boyun Woo (PhD, The Ohio State University) is an associate professor in the School of Sport Science and Fitness Studies, Endicott College. Her research interests include servant leadership, organizational behavior, and perceived social support.