An Institutional Work Perspective to Performance Management: The Case of Botswana National Sport Organizations

Abstract

Performance management practices are used by organizations to monitor the efficiency and effectiveness of organizational processes. However, how National Sport Organizations adopt and implement these practices is still unknown. To fill this gap, this research investigates how and why performance management practices are adopted and implemented by National Sport Organizations. Data was collected from documents, 31 semi-structured interviews and five focus group meetings held with 14 Botswana National Sport Organizations and 10 of their stakeholders. The results indicate that stakeholders and individuals within National Sport Organizations play different roles in the creation and maintenance of performance management practices. This information can help sport managers to improve how they implement performance management practices, ensuring the efficiency and effectiveness of their organizational processes and the satisfaction of their stakeholders.

机构工作视角下的绩效管理：以博茨瓦纳国家体育组织为例

绩效管理做法被各组织用来监测组织流程的效率和有效性。然而, 国家体育组织如何采用和实施这些做法尚未可知。为填补这一空白, 本次研究就国家体育组织采用并实施绩效管理做法的方式和原因进行了调查。数据从数个文献和由14个博茨瓦纳国家体育组织及其10个利益相关方共同举行的31次半结构化访谈和5次焦点小组会议中收集得来。研究结果表明, 国家体育组织内部的利益相关方和个人在创造和维护绩效管理做法方面发挥着不同的作用。该信息可帮助体育经纪人改进他们实施绩效管理做法的方式, 确保其组织流程的效率和有效性及利益相关方的满意度。

Keywords:

• Performance management practices
• national sport organizations
• institutional
• pressures
• institutional work
• organizational values

关键词:

• 关键词:
• 绩效管理做法
• 国家体育组织
• 制度压力
• 机构工作
• 组织价值观

Disclosure Statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Lobone Lloyd Kasale

Lobone Lloyd Kasale (MPhil., University of Johannesburg, South Africa) is a Sport Management Lecturer at the Department of Physical Education, Health and Recreation of the University of Botswana. He is currently pursuing his studies with the University of Stirling's Faculty of Health Sciences and Sport.

Stephen Morrow

Stephen Morrow (BA CA) is Senior Lecturer in Sport Finance at the University of Stirling and Programme Director on the MSc in Sport Management. His research focuses on financial, accounting and governance issues arising in sport. He has written two single-authored books and two monographs on the finances and governance of professional football and a number of journal papers.

Mathieu Winand

Mathieu Winand (Ph.D., Université catholique de Louvain, Belgium) is Professor of Sport Management and Head of Department of International Sport Management at LUNEX International University of Health, Exercise and Sports in Luxembourg. His research examines performance management and organisational innovativeness of sport organisations, with a particular focus on sport federations. His work has appeared in such journals as the European Sport Management Quarterly, International Journal of Sport Policy and Politics, Innovation: Management, Policy and Practice, Managing Sport & Leisure, NonProfit and Voluntary Sector Quarterly, among others. Mathieu is also co-editor of the first Research Handbook on Sport Governance.