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ABSTRACT
This manuscript further examines the role of rituals and authenticity, in relation to consumer behaviour, in the spa and wellness sector. In doing so, examples of wellness rituals have been provided and a review of the literature in regards to rituals has been given. Indeed, spas have their specific rituals, performed through the use of products or ingredients, in order to offer customers real experiences, with a total emotional involvement, that creates a multi-sensory journey. These experiences provide memories and positive emotions that, in an experience economy, push customers to look for similar events in the future (Lo et al., 2015; Richins, 2007). However, the factors that contribute to the formation of memorable experiences for guests, in a spa setting, are underexplored concepts and numerous studies call for further explorations (Buxton, 2018; Kucukusta & Guillet, 2014; Lee et al., 2014; Loureiro et al., 2013; Reitsamer, 2015). These would fill the lack of theoretical understanding of ritualisation and authenticity, within the spa services, whose role is influential in creating memorable experiences for spa guests.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Notes on contributors
Ilaria Poluzzi, Communication Studies graduated, with an MA in Performing Arts Management at the University of Bologna. She has further attained an MSc in Events Management at the University of Derby. Her specialisations include events, marketing and hospitality management.
Simone Esposito, MSc and BSc (Hons) in International Spa Management, graduated at the University of Derby. He is a qualified spa therapist specialised in rituals and advanced treatments.