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Abstract
This paper presents findings from a small qualitative study of tertiary students who were receiving income support payments from Centrelink. They are some of the millions of Australians receiving income support payments from Centrelink each year. The aim of the study was to explore and illuminate the experience of receiving income support payments. The findings indicate that people who may appear to have no problems accessing Centrelink may nevertheless undertake considerable efforts to receive their payments. These efforts involve practical tasks, intra and interpersonal processes and use of material resources. As many social work clients receive some sort of income support payment, these issues are relevant across social work settings.