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Abstract
A good consultation requires both clinical and communication skills. Communication is not only part of good practice and essential to the provision of good pet health care and customer service, but it also increases job satisfaction and is better for business. Avoiding communication problems means there are fewer complaints and less time wasting and stress for all concerned.
Additional information
Notes on contributors
Clare Spencer
Clare Spencer BVetMed MRCVS
Clare Spencer graduated as a veterinary surgeon from the RVC London in 1984. She is especially interested in medicine, nutrition, client care and treating pets as part of the family. Clare has practised in the UK and France and currently works part-time in practice and part-time as a nutritional technical adviser but, wherever she works, she knows she can't do her job properly without the support of a good nursing team.