It-Supported Competence Management: A Case Study at Ericsson

Abstract

This article highlights the potential benefits and challenges related to implementation of IT-sup-ported strategic competence management as part of a human resource management system. A case study of the implementation of a competence management system in the global telecommunications company Ericsson reveals several implementation challenges, and also shows how the system supports Ericsson's knowledge networking strategy, through locating experts and stimulating emerging “communities of knowing.”