Impact of Mobile Computing Terminals in Police Work

Abstract

A major metropolitan police department in the Northeast recently began using mobile-computing terminals (MCTs). This research explores how MCTs have improved critical factors that affect the work environment of the officers in the department, particularly related to deterrence and job satisfaction. Amodel for investigation is developed and tested using a survey instrument administered to officers using the MCTs. We find that MCTs have enabled better communication among officers and have increased the availability of information, both of which are found to have a significant positive impact on the officers' job satisfaction. Savings in time from plate checks are found to have a significant impact on deterrence. However, though the availability of information from MCTs has a positive impact on deterrence, the relationship is not very significant.