The Impact of Identifcation and Type os Separation on Measures of Satisfaction and Missing Data in the Exit Survey Process

Abstract

Because previous literature has discussed but not scientifically measured the impact that type of separation and identifiability of respondent have on re- sponses to questions during the process of exit interviewing and surveying (EIS), this study sought to examine the impact of these variables on a sample of separating Army personnel. Results showed that although both variables have an impact on responses, the impact is not consistent for either response distor- tion or amount of missing responses. The data are discussed in terms of study limitations and the impact of impression management on EIS responses.