Factors Affecting the Acceptance of a Report Writer Software Application Within Two Social Service Agencies

Abstract

Within the research literature, there has been a well documented difference in the level of acceptance in the adoption of technology within social services agencies by mental health practitioners. This article describes a collaborative process of design, implementation and evaluation of a report writer application for clinicians in hospital settings. Two inpatient hospitals that implemented the report writer software were evaluated. In particular, factors which aided and hindered the acceptance of the application in the two facilities are discussed. A complete description is provided of the application, which allows clinicians to quickly generate a report by choosing and editing commonly used text.

Key Words:

• Computers
• report writing
• computer applications
• software