With a Little Help from My Friends: Children, the Internet and Social Support

ABSTRACT

This study documents the types and extent of social support messages exchanged by children and adolescents who participated in a computer-based support group. Using qualitative content analysis, the electronic mail posted in a 3-month period on a support listserv for young siblings of children with chronic health needs were observed and described. The content of the postings sent to Sibkids was analyzed to identify themes in how the young people used the listserv for support. Examples of social support types identified on the site are described. The largest percentage of these messages offered social companionship and emotional or informational support. Tangible assistance was not offered. The implications of this study for social support researchers and human service professionals are discussed.

KEYWORDS:

• Children
• adolescent
• social support
• self-help
• Internet