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ABSTRACT
The purpose of this study was to assess the needs of employees regarding their Employee Assistance Programs (EAPs) from the perspective of program administrators. A self-administered questionnaire was designed to collect information from 62 program administrators within 54 organizations, representing more than 40,000 employees across Western Canada. The 132-item questionnaire included demographic information and ten sections devoted to elicit administrators' perspectives regarding employees' needs.
Results showed that administrators believe that personal problems are common among employees and that they affect them at work. EAP utilization by employees was perceived to be generally low. On the other hand, administrators reported a large amount of support for the EAP among senior management, supervisors, union representatives, and employees. Respondents regarded the program as a relevant means to address employees' and their family members' problems. The outcome of the study also indicated that personal and family members' problems affect employees and the workplace in a very significant way. Administrators believe that the EAP is a very important resource to deal with such problems.