Effectiveness of Job Performance Referrals

ABSTRACT

Supervisors who referred employees to an Employee Assistance Program rated job performance elements as significantly improved after treatment. Attendance was the job element rated lowest before EAP services and showed the greatest improvement of all reported job elements. Significant improvement was found for behavior/conduct, quality and quantity of work, and interpersonal relationships. The EAP therapists also rated job performance functioning as having improved. Consistent with findings in previous studies, those who received job performance referrals were more likely than the self-referred to be male and to have substance abuse and occupational problems. Supervisors rated the EAP services very highly.

Key Words:

• EAP
• job performance
• supervisor referral