A New Comprehensive Measure of EAP Satisfaction

Abstract

This report is a follow-up to the article entitled, “Two outcome measures of EAP satisfaction: A factor analysis” (Shumway, Dersch, Harris, & Arredondo, 2000), which appeared in Employee Assistance Quarterly, Volume 16, Number 4. The previous article described the process of creating a new measure of EAP satisfaction. The current article describes the process of testing the psychometric rigor of this new measure. The results from a factor analysis are reported, and considerations for the inclusion of items are described. The result is a comprehensive yet parsimonious measure of EAP client satisfaction that includes a new family/relational scale as well as some outcome-related variables.

Key Words:

• EAP
• client satisfaction
• outcome measurement
• clinical outcomes