Determining Demand for EAP Services

Abstract

An effective EAP increases workplace performance and productivity by helping employees cope with behavioral and mental health issues. Although research has examined administrative support and efficacy of EAPs, few studies have addressed employees' perceptions of what they want from EAPs. This study evaluated an existing EAP and identified employees' perceptions of their critical mental health needs both inside and outside the workplace. Survey data reflected a desire for additional services beyond the scope of traditional individual or family psychotherapy and addressing topics like workplace conflict, communication skills, and family and health issues. The results demonstrate the necessity for ongoing EAP evaluation using employee input and delineate a role for graduate training clinics as EAP service providers.

Key Words:

• Employee assistance programs
• program evaluation
• program development