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Original Articles

Role Conflict and Ambiguity

Do They Predict Burnout Among Mental Health Service Providers?

Pages 63-80 | Received 21 Jun 2002, Accepted 29 Oct 2002, Published online: 20 Oct 2008
 

Abstract

This study explores the relationship between role conflict and role ambiguity, and burnout of mental health service providers. The study used a sample of 259 mental health service providers who completed a questionnaire that included several measures: role conflict and ambiguity scales, the Maslach Burnout Inventory, social support scales and an involvement scale. Results showed that role conflict and role ambiguity had statistically significant correlations with several of the burnout dimensions. The author discusses the potential implications for increasing workers' quality of work life.

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