Using Information Technology in Planning Program Evaluation

Abstract

This paper addresses how information technology can be used effectively in program evaluation. Four evaluation planning prerequisites derived from the program evaluation experience of the authors are presented: (1) organizational and program commitment to the evaluation, (2) the why, when and how of the evaluation, (3) specification of goals and objectives of the evaluation and (4) retrievability of information needed for evaluation. A description of a number of “field-tested” technologies which have been used in a collaborative planning process are outlined. In recent times, the majority of external stakeholders have insisted upon higher levels of accountability and more rigorous outcome evaluations (Hudson & Lowe, 2004; Reedy, Luiselli & Thibadeau, 2001; Schoech et al., 2001; Southon, 1999). The need for social work practitioners to show practice effectiveness to meet ever increasing levels of public accountability makes evidence-based program evaluation using information technology an emerging concern for practitioners and administrators. Advance planning and design considerations are emphasized as a means of overcoming organizational, managerial and staff resistance to implementation of information technology. Finally, the paper concludes with recommendations directed at program coordinators and evaluators and contends that the use of such information technology results in more credible, hence accountable, program evaluations for all stakeholders involved in the process.

Key Words:

• Evaluation
• information technology
• evidence-based
• computer
• organization
• resistance