Issues in the Introduction of Computer and Information Technology in Human Services

Abstract

The introduction of computers and information technology into the human services requires that particular attention be paid to a number of issues. These include the need for mastery of substantive content prior to introduction of the technology, the definition of computer literacy appropriate to the field, the relative importance of micro- and mainframe computing for practitioners, creation of an adequate reward system for system development, and proper consideration for the sensitive issue of who controls the technology within human services.

Key Words:

• Practice applications
• direct service
• policy
• planning
• administration
• mastery of substantive content
• literacy
• reward systems
• control of technology
• computer-assisted systems
• mainframes vs. microcomputers
• system control