Computer Management in a Substance Abuse Resource Center

Summary

This paper describes the use of computers to manage the Connecticut Clearinghouse, a resource center on alcohol and other drugs. Software packages were used to manage information on resources; to develop a database for monitoring client activities; to create a mailing list; and to publish a newsletter.

The paper addresses the selection process, equipment requirements and technical support for computer software. It focuses on introducing computer technology to a small staff, including staff resistance and techniques to overcome barriers to implementation.

Discussion centers on the role for supervisors in providing support and making training available to staff to facilitate computerization.