Staff's awareness of abuse in health care varies according to context and possibilities to act

Abstract

Objectives. The aim of this study was to explore awareness of abuse in health care (AHC) from a staff perspective. Patient evaluation studies often focus on patient satisfaction, and serious negative experiences might therefore be obscured. In our research, we have found that abuse in health care (AHC) is commonly reported by male and female patients, when asked for in a strait way, but so far no intervention studies against AHC have been published. Investigating staff's awareness of AHC is our first step toward developing interventions against AHC.

Study design. Data were collected at a Swedish clinic of obstetrics and gynecology. Qualitative interviews with 21 informants were analysed with constant comparative analyses.

Results. The core category – ‘Staff's awareness of AHC varies according to context and possibilities to act’ – was derived from the interaction between five categories; Moral imagination, Relativism, Explanations, Dissociation from AHC and Acting against AHC. Awareness of AHC was not a permanent state that did/did not exist as all participants displayed both high and low awareness; depending on the context.

Conclusion. Staff's awareness depends on more than personal characteristics; therefore, AHC interventions have to target individual behavior as well as cultures and structures in health care.

Keywords:

• Ethics
• patient safety
• quality of care
• qualitative method
• abuse in health care
• education

Declaration of interest:

The authors report no conflicts of interest. The authors alone are responsible for the content and writing of the paper.