Explanatory Factors of Quality of Care from Cataract Patients’ Perspectives

ABSTRACT

Purpose: The purpose of this study is to examine explanatory factors of perceived quality of care among cataract surgery patients. Methods: This study was administered to 264 cataract patients within one eye hospital located in Ankara, Turkey. The study was designed to determine the latent structure of quality of care. In order to assess cataract surgery patients’ views about quality of care, the QUOTE-Cataract survey was used. The questionnaire’s internal consistency was assessed using Cronbach’s Alpha (0.96) and appropriateness of the factor analytic model was assessed using KMO (0.50) and Bartlett’s test (=2004.959, p<0.001). Explanatory factor analysis with Varimax rotation was performed in order to determine the underlying factors in the model. Results: Four factors emerge from the explanatory factor analysis: relaying information about care process and behaviors; diagnosis and treatment process; accessibility/punctuality of physicians; and hospital facilities. The four factors explain 86% of total variance. Conclusion: The results of this study highlight the importance of sharing information with patients about treatment processes and accessibility/punctuality of physicians in the perception of quality of care among cataract surgery patients.

Keywords:

• Cataract surgery
• exploratory factor analysis (EFA)
• patient satisfaction
• quality of care
• treatment process

DECLARATION OF INTEREST

The authors report no conflicts of interest. The authors alone are responsible for the content and writing of this article.