References
- Department of Health. Improving Diabetes Services — The NSF Two Years On. 2005. //www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4106716?IdcServiceGET_FILESMID35688cRenditionWeb [Accessed 3 July 2008].
- Department of Health. 2001. National Service Framework for Diabetes: Standards. //www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4002951?IdcServiceGET_FILESMID24832ScRenditionWeb [Accessed 3 July 2008].
- Johns P. Activity analysis on the workload of the diabetes specialist nurse. J Diabetes Nurs 1997; 1: 50–53.
- Miles P. How to keep sane as a DSN (and have a lunch break!). J Diabetes Nurs 2002; 6: 24–26.
- TheResearchGroup,Cambridgeshire County Council. 2003. The 2001 Census Profile of Peterborough. //www.cambridgeshire.gov.uk/NR/rdonlyres/EODEA099-0B7A-42A2-A459055AB91FA9A8/0/PeterboroughProfile.pdf [Accessed 14 July 2008].
- Piette JD, Weinberger M, McPhee SJ, et al Do automated calls with nurse follow-up improve self-care and glycaemic control among vul-nerable patients with diabetes? Am J Med 2000; 108: 20–26.
- Marrero DG, Vandagriff JL, Kronz K, et al. Using telecommunication technology to manage children with diabetes: the computer-linked out-patient clinic. Diabetes Educator 1995; 21: 313–319.
- Gardener P, Vick C, Sunderland J, A DSN telephone audit: one-way to manage telephone work. J Diabetes Nurs 2003; 7: 387–389.
- Nursing and Midwifery Council. The Code: standards of conduct, performance and ethics for nurses and midwives. www.nmc-uk.org. [Accessed 5 September 2008].
- Robinson D, Anderson M, Erpenbeck P, .Telephone advice: new solutions for old problems. Nurse Practitioner 1997; 22: 179–192.