References
- Adamic LA, Zhang J, Bakshy E and Ackerman MS (2008) Knowledge sharing and yahoo answers: everyone knows something. Proceeding of the 17th International Conference on World Wide Web, Beijing, China, pp 665–674.
- AndersonCFree! Why $0.00 is the Future of Business2009
- AndersonREConsumer dissatisfaction: the effect of disconfirmed expectancy on perceived product performanceJournal of Marketing Research1973101384410.2307/3149407
- BhattacherjeeAAn empirical analysis of the antecedents of electronic commerce service continuanceDecision Support Systems200132220121410.1016/S0167-9236(01)00111-7
- BhattacherjeeAUnderstanding information systems continuance: an expectation-confirmation modelMIS Quarterly200125335137010.2307/3250921
- CarmonZShanthikumarJGCarmonTFA psychological perspective on service segmentation models: the significance of accounting for consumers’ perceptions of waiting and serviceManagement Science199541111806181110.1287/mnsc.41.11.1806
- ChiuCMHsuMHSunSYLinTCSunPCUsability, quality, value and e-learning continuance decisionsComputers & Education200545439941610.1016/j.compedu.2004.06.001
- CohenJA power primerPsychological Bulletin1992112115515910.1037/0033-2909.112.1.155
- ConnollyTThornBKDiscretionary databases: theory, data, and implicationsOrganizations and Communication Technology1990219233
- DavisFDBagozziRPWarshawPRUser acceptance of computer technology: a comparison of two theoretical modelsManagement Science1989358982100310.1287/mnsc.35.8.982
- DeloneWHMcLeanERThe DeLone and McLean model of information systems success: a ten-year updateJournal of Management Information Systems2003194930
- Edelman B (2004) Earnings and ratings at Google answers. Unpublished manuscript.
- HarperMFRabanDRRafaeliSKonstanJPredictors of answer quality in online Q&A sitesTwenty-sixth Annual SIGCHI Conference on Human Factors in Computing Systems2008865874
- Hsieh G, Kraut RE and Hudson SE (2010) Why pay?: exploring how financial incentives are used for question & answer. Proceedings of the 28th International Conference on Human Factors in Computing Systems, Atlanta, GA, pp 305–314.
- JiangZWangWBenbasatIMultimedia-based interactive advising technology for online consumer decision supportCommunications of the ACM2005489939810.1145/1081992.1081995
- KumarNBenbasatIPara-social presence: a reconceptualization of ‘social presence’ to capture the relationship between a web site and her visitorsProceedings of the 35th Hawaii International Conference on System Sciences2002
- MittalVKamakuraWASatisfaction, repurchase intent, and repurchase behavior: investigating the moderating effect of customer characteristicsJournal of Marketing Research200138113114210.1509/jmkr.38.1.131.18832
- OliverRLA cognitive model of the antecedents and consequences of satisfactionJournal of Marketing Research198017446046910.2307/3150499
- OngCDayMHsuWThe measurement of user satisfaction with question answering systemsInformation & Management200946739740310.1016/j.im.2009.07.004
- PattersonPGJohnsonLWSprengRAModeling the determinants of customer satisfaction for business-to-business professional servicesJournal of the Academy of Marketing Science199725141710.1007/BF02894505
- QureshiIFangYRamseyEMcColePIbbotsonPCompeauDUnderstanding online customer repurchasing intention and the mediating role of trust an empirical investigation in two developed countriesEuropean Journal of Information Systems200918320522210.1057/ejis.2009.15
- RabanDRUser-centered evaluation of information: a research challengeInternet Research200717330632210.1108/10662240710758948
- RabanDRThe incentive structure in an online information marketJournal of the American Society for Information Science and Technology200859142284229510.1002/asi.20942
- RabanDRThe incentive structure in an online information marketJournal of the American Society for Information Science and Technology200859142284229510.1002/asi.20942
- RabanDRSelf-presentation and the value of information in Q&A web sitesJournal of the American Society for Information Science and Technology200960122465247310.1002/asi.21188
- RabanDRRabinEStatistical inference from power law distributed web-based social interactionsInternet Research200919326627810.1108/10662240910965342
- RafaeliSNoyASocial presence: influence on bidders in internet auctionsEM – Electronic Markets200515215817610.1080/10196780500083886
- RafaeliSRabanDRInformation sharing online: a research challengeInternational Journal of Knowledge and Learning200511/2627910.1504/IJKL.2005.006251
- Regner T (2005) Why voluntary contributions? Google answers!. CMPO Working Paper Series, Working Paper No. 05/115.
- ResnickPKuwabaraKZeckhauserRFriedmanEReputation systemsCommunications of the ACM20004312454810.1145/355112.355122
- ResnickPZeckhauserRSwansonJLockwoodKThe value of reputation on eBay: a controlled experimentExperimental Economics2006927910110.1007/s10683-006-4309-2
- ShapiroCVarianHRInformation Rules: A Strategic Guide to the Network Economy1999
- TaylorSToddPAUnderstanding information technology usage: a test of competing modelsInformation Systems Research1995614417610.1287/isre.6.2.144
- Van AlstyneMWA proposal for valuing information and instrumental goodsProceedings of the 20th International Conference on Information Systems1999328345
- WixomBHToddPAA theoretical integration of user satisfaction and technology acceptanceInformation Systems Research20051618510.1287/isre.1050.0042