6,165
Views
355
CrossRef citations to date
0
Altmetric
Empirical Research

Giving too much social support: social overload on social networking sites

, , &
Pages 447-464 | Received 20 Jul 2012, Accepted 01 Feb 2014, Published online: 19 Dec 2017

References

  • AgarwalRPrasadJAre individual differences germane to the acceptance of new information technologies?Decision Sciences199930236139110.1111/j.1540-5915.1999.tb01614.x
  • AgarwalRAnimeshAPrasadKSocial interactions and the ‘digital divide’: explaining variations in internet useInformation Systems Research200920227729410.1287/isre.1080.0194
  • AjzenIThe theory of planned behaviorOrganizational Behavior and Human Decision Processes199150217921110.1016/0749-5978(91)90020-T
  • Amichai-HamburgerYYouth internet and wellbeingComputers in Human Behavior20132911210.1016/j.chb.2012.05.023
  • Amichai-HamburgerYKingsburyMSchneiderBHFriendship: an old concept with a new meaning?Computers in Human Behavior2013291333910.1016/j.chb.2012.05.025
  • AnimeshAPinsonneaultAYangS-BOhWAn odyssey into virtual worlds: exploring the impacts of technological and spatial environmentsMIS Quarterly2011353789810
  • AuNNgaiEWTChengTExtending the understanding of end user information systems satisfaction formation: an equitable needs fulfillment model approachMIS Quarterly20083214366
  • AyyagariRGroverVPurvisRTechnostress: technological antecedents and implicationsMIS Quarterly2011354831858
  • BagozziRPThe role of measurement in theory construction and hypothesis testing: toward a holistic modelConceptual and Theoretical Developments in Marketing19791532
  • BarleySRMeyersonDEGrodalSE-mail as a source and symbol of stressOrganization Science201122488790610.1287/orsc.1100.0573
  • BarreraMDistinctions between social support concepts, measures, and modelsAmerican Journal of Community Psychology198614441344510.1007/BF00922627
  • BarreraMJr.Social support in the adjustment of pregnant adolescents: assessment issuesSocial Networks and Social Support19816996
  • BaumAKomanSDifferential response to anticipated crowding: psychological effects of social and spatial densityJournal of Personality and Social Psychology197634352653610.1037/0022-3514.34.3.526
  • BaumACalesnickLEDavisGGatchelRIndividual differences in coping with crowding: stimulus screening and social overloadJournal of Personality and Social Psychology198243482183010.1037/0022-3514.43.4.821
  • BelleDGender differences in the social moderators of stressGender and Stress1987257277
  • BentlerPBonettDGSignificance tests and goodness of fit in the analysis of covariance structuresPsychological Bulletin198088358860610.1037/0033-2909.88.3.588
  • BhattacherjeeAUnderstanding information systems continuance: an expectation-confirmation modelMIS Quarterly200125335137010.2307/3250921
  • BliesePDBrittTWSocial support, group consensus and stressor-strain relationships: social context mattersJournal of Organizational Behavior200122442543610.1002/job.95
  • BoveyWHHedeAResistance to organizational change: the role of defense mechanismsJournal of Managerial Psychology200116753454810.1108/EUM0000000006166
  • BrandtzaegPBSocial networking sites: their users and social implications – a longitudinal studyJournal of Computer-Mediated Communication201217446748810.1111/j.1083-6101.2012.01580.x
  • Burton-JonesAHubonaGSIndividual differences and usage behaviorACM SIGMIS Database2005362587710.1145/1066149.1066155
  • CampellDTFiskeDWConvergent and discriminant validation by the multitrait-multimethod matrixPsychological Bulletin19595628110510.1037/h0046016
  • CaplanGSupport Systems and Community Mental Health: Lectures on Concept Development1974
  • CarminesEGZellerRAReliability and Validity Assessment2008
  • CasselJThe contribution of the social environment to host resistanceAmerican Journal of Epidemiology19761042107123
  • CenfetelliRTSchwarzAIdentifying and testing the inhibitors of technology usage intentionsInformation Systems Research201122480882310.1287/isre.1100.0295
  • ChhokarJSBrodbeckFCHouseRJCulture and Leadership Across the World: The GLOBE Book of in-Depth Studies of 25 Societies2007
  • ChinWWThe partial least squares approach to structural equation modelingModern Methods for Business Research1998295336
  • ChinWWGopalASalisburyWAdvancing the theory of adaptation structuration: the development of a scale to measure faithfulness of appropriationInformation Systems Research19978434236710.1287/isre.8.4.342
  • Choudrie J and Dwivedi YK (2005) Investigating the research approaches for examining technology adoption issues. Journal of Research Practice 1 (1).
  • CobbSSocial support as a moderator of life stressPsychosomatic Medicine197638530031410.1097/00006842-197609000-00003
  • CohenSUnderwoodLGottliebBHSocial Support Measurement and Intervention: A Guide for Health and Social Scientists2000
  • CooperCLDewePO’DriscollMPOrganizational Stress: A Review and Critique of Theory, Research, and Applications2001
  • CulnanMJMcHughPJZubillagaJIHow large U.S. companies can use Twitter and other social media to gain business valueMIS Quarterly Executive201094243259
  • DwivediYKWilliamsMDVenkateshVGuest editorial: a profile of adoption of information & communication technologies (ICT) research in the household contextInformation Systems Frontiers200810438539010.1007/s10796-008-9101-8
  • EckhardtALaumerSWeitzelTWho influences whom? analyzing workplace referents’ social influence on IT adoption and non-adoptionJournal of Information Technology2009241112410.1057/jit.2008.31
  • EllisonNBSteinfieldCLampeCThe benefits of Facebook ‘friends’: social capital and college students’ use of online social network sitesJournal of Computer-Mediated Communication20071241143116810.1111/j.1083-6101.2007.00367.x
  • EllisonNBSteinfieldCLampeCConnection strategies: social capital implications of Facebook-enabled communication practicesNew Media & Society201113687389210.1177/1461444810385389
  • EvansGLeporeSHousehold crowding and social support: a quasiexperimental analysisJournal of Personality and Social Psychology199365230831610.1037/0022-3514.65.2.308
  • EvansGRheeEForbesCAllenKMLeporeSThe meaning and efficacy of social withdrawal as a strategy for coping with chronic residential crowdingJournal of Environmental Psychology200020433534210.1006/jevp.1999.0174
  • Fielding N and Schreier M (2001) Introduction: on the compatibility between qualitative and quantitative research methods. Forum: Qualitative Social Research. [WWW document] http://www.qualitative-research.net/index.php/fqs/article/view/965/2107 (accessed 3 May 2011).
  • FlanaganJCThe critical incident techniquePsychological Bulletin195451432735910.1037/h0061470
  • FornellCLarckerDFEvaluating structural equation models with unobservable variables and measurement errorJournal of Marketing Research1981181395010.2307/3151312
  • GallaugherJRansbothamSSocial media and customer dialog management at starbucksMIS Quarterly Executive201094197212
  • Gartner. (2011) Gartner survey highlights consumer fatigue with social media. [WWW document] http://www.joneser.com/it/page.jsp?id=1766814 (accessed 7 September 2011).
  • GibbsJLSelf-presentation in online personals: the role of anticipated future interaction, self-disclosure, and perceived success in internet datingCommunication Research200633215217710.1177/0093650205285368
  • GoldsmithDJMcDermottVMAlexanderSCHelpful, supportive and sensitive: measuring the evaluation of enacted social support in personal relationshipsJournal of Social and Personal Relationships200017336939110.1177/0265407500173004
  • GouldnerAWThe norm of reciprocity: a preliminary statementAmerican Sociological Review196025216110.2307/2092623
  • HairJFMultivariate Data Analysis with Readings1995
  • HairJFBlackWCBabinBJAndersonREMultivariate Data Analysis2009
  • Hampton K, Goulet LS, Rainie L and Purcell K (2011) Social networking sites and our lives. Pew Internet & American Life Project. [WWW document] http://www.pewinternet.org/2011/06/16/social-networking-sites-and-our-lives/ (accessed 17 February 2014).
  • HoVTAngSStraubDWWhen subordinates become IT contractors: persistent managerial expectations in it outsourcingInformation Systems Research2003141668610.1287/isre.14.1.66.14764
  • HoffmanDLFodorMCan you measure the ROI of your social media marketing?MIT Sloan Management Review20105214149
  • HuLBentlerPCutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternativesStructural Equation Modeling19996115510.1080/10705519909540118
  • HudiburgRAPsychology of computer use: VII. measuring technostress: computer-related stressPsychological Reports198964376777210.2466/pr0.1989.64.3.767
  • HullandJSUse of partial least squares (PLS) in strategic management research: a review of four recent studiesStrategic Management Journal199920219520410.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.0.CO;2-7
  • JöreskogKGSörbomDLISREL-7: User’s Reference Guide1989
  • KimH-WKankanhalliAInvestigating user resistance to information systems implementation: a status quo bias perspectiveMIS Quarterly2009333567582
  • KimSSThe integrative framework of technology use: an extension and testMIS Quarterly2009333513537
  • KochHGonzalezELeidnerDBridging the work/social divide: the emotional response to organizational social networking sitesEuropean Journal of Information Systems201221669971710.1057/ejis.2012.18
  • KohlbachterFThe use of qualitative content analysis in case study researchQualitative Social Research200571123
  • Koroleva K, Krasnova H, Veltri N and Günther O (2011) It’s all about networking! empirical investigation of social capital formation on social network sites. Proceedings of the International Conference on Information Systems.
  • KrasnovaHSpiekermannSKorolevaKHildebrandTOnline social networks: why we discloseJournal of Information Technology201025210912510.1057/jit.2010.6
  • KrasnovaHVeltriNFGüntherOSelf-disclosure and privacy calculus on social networking sites: the role of cultureBusiness & Information Systems Engineering20124312713510.1007/s12599-012-0216-6
  • Krasnova H, Wenninger H, Widjaja T and Buxmann P (2013) Envy on Facebook: A hidden threat to users’ life satisfaction? Proceedings of the 11th International Conference on Wirtschaftsinformatik.
  • LandisJRKochGGThe measurement of observer agreement for categorical dataBiometrics197733115917410.2307/2529310
  • LangerEJSaegertSCrowding and cognitive controlJournal of Personality and Social Psychology197735317518210.1037/0022-3514.35.3.175
  • LaumerSEckhardtAWeitzelTElectronic human resources management in an e-business environmentJournal of Electronic Commerce Research2010114240250
  • LeidnerDKochHGonzalezEAssimilating generation Y IT new hires into U.S.A.A’s workforce: the role of an enterprise 2.0 systemMIS Quarterly Executive201094229242
  • LiangHSarafNHuQXueYAssimilation of enterprise systems: the effect of institutional pressures and the mediating role of top managementMIS Quarterly20073115987
  • Maier C, Laumer S, Eckhardt A and Weitzel T (2012a) Online social networks as a source and symbol of stress: an empirical analysis. Proceedings of the 33rd International Conference on Information Systems (ICIS), Orlando, FL.
  • Maier C, Laumer S, Eckhardt A and Weitzel T (2012b) Using user personality to explain the intention-behavior gap and changes in beliefs: a longitudinal analysis. Proceedings of the 33rd International Conference on Information Systems.
  • Maier C, Laumer S, Eckhardt A and Weitzel T (2012c) When social networking turns to social overload: explaining the stress, emotional exhaustion, and quitting behavior from social network sites’ users. Proceedings of the 20th European Conference on Information System.
  • MaierCLaumerSEckhardtAWeitzelTAnalyzing the impact of HRIS implementations on HR personnel’s job satisfaction and turnover intentionJournal of Strategic Information Systems201322319320710.1016/j.jsis.2012.09.001
  • MajchrzakACherbakovLIvesBHarnessing the power of the crowds with corporate social networking tools: how IBM does itMIS Quarterly Executive200982103108
  • ManagoAMTaylorTGreenfieldPMMe and my 400 friends: the anatomy of college students’ Facebook networks, their communication patterns, and well-beingDevelopmental Psychology201248236938010.1037/a0026338
  • McAndrewFTJeongHSWho does what on Facebook? age, sex, and relationship status as predictors of Facebook useComputers in Human Behavior20122862359236510.1016/j.chb.2012.07.007
  • MooreKMcElroyJCThe influence of personality on Facebook usage, wall postings, and regretComputers in Human Behavior201228126727410.1016/j.chb.2011.09.009
  • NahmAYRaoSSSolís-GalvánLERagu-NathanTSThe Q-sort method: assessing reliability and construct validity of questionnaire items at a pre-testing stageJournal of Applied Statistics200211114125
  • NasarJLJulianDAThe psychological sense of community in the neighborhoodJournal of the American Planning Association199561217818410.1080/01944369508975631
  • NunnallyJCBernsteinIHPsychometric Theory1994
  • PodsakoffPMMacKenzieSBLeeJ-YPodsakoffNPCommon method biases in behavioral research: a critical review and recommended remediesJournal of Applied Psychology200383587990310.1037/0021-9010.88.5.879
  • PreacherKJHayesAFSPSS and SAS procedures for estimating indirect effects in simple mediation modelsBehavior Research Methods, Instruments, & Computers200436471773110.3758/BF03206553
  • ProcidanoMEHellerKMeasures of perceived social support from friends and from family: three validation studiesAmerican Journal of Community Psychology198311112410.1007/BF00898416
  • Ragu-NathanTSTarafdarMRagu-NathanBSQiangTThe consequences of technostress for end users in organizations: conceptual development and empirical validationInformation Systems Research20081441743310.1287/isre.1070.0165
  • RingleCMWendeSWillASmartPLS2005
  • RossCOrrESSisicMArseneaultJMSimmeringMGOrrRRPersonality and motivations associated with Facebook useComputers in Human Behavior200925257858610.1016/j.chb.2008.12.024
  • SalisburyWChinWWGopalANewstedPRResearch report: better theory through measurement – developing a scale to capture consensus on appropriationInformation Systems Research20021319110310.1287/isre.13.1.91.93
  • SeidmanGShroutPEBolgerNWhy is enacted social support associated with increased distress? using simulation to test two possible sources of spuriousnessPersonality and Social Psychology Bulletin2006321526510.1177/0146167205279582
  • ShermanLEGreenfieldPMForging friendship, soliciting support: a mixed-method examination of message boards for pregnant teens and teen mothersComputers in Human Behavior2013291758510.1016/j.chb.2012.07.018
  • SipiorJCWardBTConnollyRThe digital divide and t-government in the United States: using the technology acceptance model to understand usageEuropean Journal of Information Systems201020330832810.1057/ejis.2010.64
  • SubrahmanyamKReichSMWaechterNEspinozaGOnline and offline social networks: use of social networking sites by emerging adultsJournal of Applied Developmental Psychology200829642043310.1016/j.appdev.2008.07.003
  • TarafdarMTuQRagu-NathanTSImpact of technostress on end-user satisfaction and performanceJournal of Management Information Systems201027330333410.2753/MIS0742-1222270311
  • ThoitsPStress, coping, and social support processes: where are we? what next?Journal of Health and Social Behavior199535537910.2307/2626957
  • TowWDellPVenableJUnderstanding information disclosure behaviour in Australian Facebook usersJournal of Information Technology201025212613610.1057/jit.2010.18
  • TurelOSerenkoAThe benefits and dangers of enjoyment with social networking websitesEuropean Journal of Information Systems201221551252810.1057/ejis.2012.1
  • TurelOSerenkoAGilesPIntegrating technology addiction and use: an empirical investigation of online auction usersMIS Quarterly201135410431061
  • TurnerRJMarinoFSocial support and social structure: a descriptive epidemiologyJournal of Health and Social Behavior199435319321210.2307/2137276
  • UeharaESReciprocity reconsidered: Gouldner’s ‘moral norm of reciprocity’ and social supportJournal of Social and Personal Relationships199512448350210.1177/0265407595124001
  • WebsterJWatsonRTAnalyzing the past to prepare for the future: Writing a literature reviewMIS quarterly2002262xiiixxiii
  • WeitzelTEckhardtALaumerSA framework for recruiting IT talent: lessons from SiemensMIS Quarterly Executive200984175189
  • WellmanBWortleySDifferent strokes from different folks: community ties and social supportAmerican Journal of Sociology199096355810.1086/229572
  • WiesenfeldEResidential density, locus of control, and crowding perception in popular housing projectsJournal of Environmental Psychology19877214315810.1016/S0272-4944(87)80022-1
  • WilliamsLJEdwardsJVandenbergRRecent advances in causal modeling methods for organizational and management researchJournal of Management200329690393610.1016/S0149-2063(03)00084-9
  • WilliamsMDDwivediYKLalBSchwarzAContemporary trends and issues in IT adoption and diffusion researchJournal of Information Technology200924111010.1057/jit.2008.30
  • WilsonGBaldassareMOverall ‘sense of community’ in a Suburban region: the effects of localism, privacy, and urbanizationEnvironment and Behavior1996281274310.1177/0013916596281002
  • WilsonREGoslingSDGrahamLTA review of Facebook research in the social sciencesPerspective on Psychological Science20127320322010.1177/1745691612442904
  • YinRKCase Study Research: Design and Methods2009

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.