112
Views
12
CrossRef citations to date
0
Altmetric
Case-Oriented Paper

Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer

, , &
Pages 1638-1654 | Received 01 Oct 2009, Accepted 01 May 2010, Published online: 21 Dec 2017

References

  • BesterfieldDHBesterfield-MichnaCBesterfieldGHBesterfield-SacreMTotal Quality Management2003
  • BüyüközkanGFeyzioğluOGroup decision making to better respond customer needs in software developmentComput Ind Eng20054842744110.1016/j.cie.2005.01.007
  • ChanLKKaoHPNgAWuMLRating the importance of customer needs in quality function deployment by fuzzy and entropy methodsInt J Prod Res1999372499251810.1080/002075499190635
  • ChanLKWuMLQuality function deployment: A literature reviewEur J Opl Res200214346349710.1016/S0377-2217(02)00178-9
  • ChanLKWuMLA systematic approach to quality function deployment with a full illustrative exampleOmega20053311913910.1016/j.omega.2004.03.010
  • ChenCYChenLCLinLMethods for processing and prioritizing customer demands in variant product designIIE Trans20043620321910.1080/07408170490274188
  • ChenLHWengMCA fuzzy model for exploiting quality function deploymentMath Comput Model20033855957010.1016/S0895-7177(03)90027-6
  • ChenLHWengMCAn evaluation approach to engineering design in QFD processes using fuzzy goal programming modelsEur J Opl Res200617223024810.1016/j.ejor.2004.10.004
  • ChinKSYangJBLamJGuoMAn evidential reasoning-interval-based method for new product design assessmentIEEE Trans Eng Mngt20095614215610.1109/TEM.2008.2009792
  • DiasLCClímacoJNAdditive aggregation with variable interdependent parameters: The VIP analysis softwareJ Opl Res Soc2000511070108210.1057/palgrave.jors.2601012
  • GriffinAHauserJRThe voice of the customerMarket Sci199312112710.1287/mksc.12.1.1
  • GrigoroudisESiskosYPreference disaggregation for measuring and analysing customer satisfaction: The MUSA methodEur J Opl Res200214314817010.1016/S0377-2217(01)00332-0
  • HazenGBPartial information, dominance and potential optimality in multiattribute utility theoryOpns Res19863429631010.1287/opre.34.2.296
  • HoESSALaiYJChangSIAn integrated group decision-making approach to quality function deploymentIIE Trans19993155356710.1023/A:1007654407406
  • JD Power and Associates (2007). Guide to Automotive Studies. www.jdpa.com.
  • KeeneyRLRaiffaHDecisions with Multiple Objectives1993
  • KwongCKBaiHA fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deploymentJ Intell Manuf20021336737710.1023/A:1019984626631
  • OlsonDLDecision Aids for Selection Problems1996
  • ParkKSMathematical programming models for characterizing dominance and potential optimality when multicriteria alternative values and weights are simultaneously incompleteIEEE Trans Syst, Man Cybern—Part B: Cybern20043460161410.1109/TSMCA.2004.832828
  • SaatyTLFundamentals of Decision Making and Priority Theory with the Analytic Hierarchy Process1994
  • TemponiCYenJTiaoWAHouse of quality: A fuzzy logic-based requirements analysisEur J Opl Res199911734035410.1016/S0377-2217(98)00275-6
  • WangYMYangJBXuDLEnvironmental impact assessment using the evidential reasoning approachEur J Opl Res20061741885191310.1016/j.ejor.2004.09.059
  • WinstonWLOperations Research—Applications and Algorithms1994
  • XuDLYangJBWangYMThe evidential reasoning approach for multi-attribute decision analysis under interval uncertaintiesEur J Opl Res20061741914194310.1016/j.ejor.2005.02.064
  • YangJBRule and utility based evidential reasoning approach for multiattribute decision analysis under uncertaintyEur J Opl Res2001131316110.1016/S0377-2217(99)00441-5
  • YangJBSenPA general multi-level evaluation process for hybrid MADM with uncertaintyIEEE Trans Syst, Man Cybern1994241458147310.1109/21.310529
  • YangJBSenPPreference modelling by estimating local utility functions for multiobjective optimizationEur J Opl Res19969511513810.1016/0377-2217(96)00300-1
  • YangJBSinghMGAn evidential reasoning approach for multiple attribute decision making with uncertaintyIEEE Trans Syst, Man Cybern19942411810.1109/21.259681
  • YangJBXuDLKnowledge based executive car evaluation using the evidential reasoning approachAdvances in Manufacturing Technology XII1998741749
  • YangJBXuDLOn the evidential reasoning algorithm for multiattribute decision analysis under uncertaintyIEEE Trans Syst, Man Cybern—Part A: Syst Humans20023228930410.1109/TSMCA.2002.802746
  • YangJBXuDLNonlinear information aggregation via evidential reasoning in multiattribute decision analysis under uncertaintyIEEE Trans Syst, Man Cybern—Part A: Syst Humans20023237639310.1109/TSMCA.2002.802809
  • YangJBXuDLThe IDS Multi-criteria Assessor Software2005
  • YangJBWangYMXuDLChinKSThe evidential reasoning approach for MADA under both probabilistic and fuzzy uncertaintiesEur J Opl Res200617130934310.1016/j.ejor.2004.09.017

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.