References
- BeanAGTalagaJPredicting appointment breakingJ Health Care Mark19951512934
- BundyDGRandolphGDMurrayMAndersonJMargolisPAOpen access in primary care: Results of a North Carolina pilot projectPediatrics20051161828710.1542/peds.2004-2573
- CaseyRGQuinlanMRFlynnRGraingerRMcDermottTEThornhillJAUrology out-patient non-attenders: Are we wasting our time?Irish J Med Sci2007176430530810.1007/s11845-007-0028-8
- CashmanSBSavageauJALemayCAFergusonWPatient health status and appointment keeping in an urban community health centerJ Health Care Poor U200415347448810.1353/hpu.2004.0037
- CayirliTVeralEOutpatient scheduling in health care: A review of literatureProd Opns Mngt2003124519549
- CayirliTVeralERosenHDesigning appointment scheduling systems for ambulatory care servicesHealth Care Mngt Sci200691475810.1007/s10729-006-6279-5
- CorfieldLSchizasAWilliamsANooraniANon-attendance at the colorectal clinic: A prospective auditAnn R Coll Surg Engl200890537738010.1308/003588408X301172
- DervinJVStoneDLBeckCHThe no-show patient in the model family practice unitJ Fam Practice19787611771180
- DeyoRAInuiTSDropouts and broken appointments: A literature review and agenda for future researchMed Care198018111146115710.1097/00005650-198011000-00006
- GallucciGSwartzWHackermanFBrief reports: Impact of the wait for an initial appointment on the rate of kept appointments at a mental health centerPsychiatr Serv200556334434610.1176/appi.ps.56.3.344
- GarudaSRJavalgiRGTalluriVSTackling no-show behavior: A market-driven approachHealth Mark Q1998154254410.1300/J026v15n04_02
- Giachetti RE, Centeno EA, Centeno MA and Sundaram R (2005). Accessing the viability of an open access policy in an outpatient clinic: A discrete-event and continuous simulation modeling approach. Proceedings of the 2005 Winter Simulation Conference, Orlando, FL.
- GlowackaKHenryRMayJA hybird data mining/simulation approach for modelling outpatient no-shows in clinic schedulingJ Opl Res Soc20096081056106810.1057/jors.2008.177
- GoldmanLFreidinRCookEFEignerJGrichPA multivariate approach to the prediction of no-show behavior in a primary care centerArch Intern Med1982142356356710.1001/archinte.1982.00340160143026
- GrunebaumMLuberPCallahanMLeonACOlfsonMPorteraLPredictors of missed appointments for psychiatric consultations in a primary care clinicPsychiatr Serv199647884885210.1176/ps.47.8.848
- GruzdDCShearCLRodneyMDeterminants of no-show appointment behavior: The utility of multivariate analysisFam Med1986184217220
- HixonALChapmanRWNuovoJFailure to keep clinic appointments: Implications for residency education and productivityFam Med1999319627630
- HoCLauHMinimizing total cost in scheduling outpatient appointmentsMngt Sci19923821750176410.1287/mnsc.38.12.1750
- HoCLauHLiJIntroducing variable-interval appointment scheduling rules in service systemsInt J Opns & Prod Mngt1995156596810.1108/01443579510090345
- KaandorpGKooleGOptimal outpatient appointment schedulingHealth Care Mngt Sci200710321722910.1007/s10729-007-9015-x
- KimSGiachettiREA stochastic mathematical appointment overbooking model for healthcare providers to improve profitsIEEE T Syst Man Cyb20063661211121910.1109/TSMCA.2006.878970
- KlassenKJRohlederTRScheduling outpatient appointments in a dynamic environmentJ Opns Mngt199614283101
- KrosJDellanaSWestDOverbooking increases patient access at East Carolina University's student health services clinicInterfaces200939327128710.1287/inte.1090.0437
- KruseGRRohlandBMFactors associated with attendance at a first appointment after discharge from a psychiatric hospitalPsychiatr Serv200253447347610.1176/appi.ps.53.4.473
- LaGangaLRLawrenceSRClinic overbooking to improve patient access and increase provider productivityDec Sci200738225127610.1111/j.1540-5915.2007.00158.x
- LiuNZiyaSKulkarniVGDynamic scheduling of outpatient appointments under patient no-shows and cancellationsMSOM201012634736410.1287/msom.1090.0272
- MayJHStrumDPVargasLGFitting the lognormal distribution to surgical procedure timesDec Sci200031112914810.1111/j.1540-5915.2000.tb00927.x
- McCarthyKMcGeeHMO'BoyleCAOutpatient clinic waiting times and non-attendance as indicators of qualityPsychol, Health & Med20005328729310.1080/713690194
- MehrotraAKeehl-MarkowitzLAyanianJZImplementing open-access scheduling of visits in primary care practices: A cautionary taleAnn Intern Med20081481291592210.7326/0003-4819-148-12-200806170-00004
- MurrayMTantauCRedefining open access to primary careManag Care Q1999734555
- MuthuramanKLawleyMA stochastic overbooking model for outpatient clinical scheduling with no-showsIIE Trans200840982083710.1080/07408170802165823
- O'ConnorMEMatthewsBSGaoDEffect of open access scheduling on missed appointments, immunizations, and continuity of care for infant well-child care visitsArch Pediatr Adolesc Med20061609889893
- O'HareCDCorlettJThe outcomes of open access schedulingFam Pract Manag20041123538
- PhanKBrownSRDecreased continuity in a residency clinic: A consequence of open access schedulingFam Med20094114650
- RobinsonLWChenRRA comparison of traditional and open-access policies for appointment schedulingMSOM201012233034610.1287/msom.1090.0270
- RustCTCallupsNHClarkWSJonesDSWilcoxWDPatient appointment failures in pediatric resident continuity clinicsArch Pediatr Adolesc Med1995149669369510.1001/archpedi.1995.02170190103018
- SharpDJHamiltonWNon-attendance at general practices and outpatient clinics: Local systems are needed to address local problemsBrit Med J200132373211081108210.1136/bmj.323.7321.1081
- ShonickWKleinBWAn approach to reducing the adverse effects of broken appointments in primary care systems: Developing a decision rule based on estimated conditional probabilitiesMed Care197715541942910.1097/00005650-197705000-00008
- TurnerBJWeinerMYangCTenHaveTPredicting adherence to colonoscopy or flexible sigmoidoscopy on the basis of physician appointment-keeping behaviorAnn Intern Med2004140752853210.7326/0003-4819-140-7-200404060-00013
- Vanden BoschPMDietzDCMinimizing expected waiting in a medical appointment systemIIE Trans200032984184810.1023/A:1007635012421
- VissersJSelecting a suitable appointment system in an outpatient settingMed Care197917121207122010.1097/00005650-197912000-00004
- WardenJ4.5 million outpatients miss appointmentsBrit Med J1995310115810.1136/bmj.310.6988.1158
- WijewickramaAKASimulation analysis for reducing queues in mixed-patients’ outpatient departmentInt J Simulat Model200652566810.2507/IJSIMM05(2)2.055
- YangKKLauMLQuekSAA new appointment rule for a single-server, multiple-customer service systemNav Res Log199845331332610.1002/(SICI)1520-6750(199804)45:3<313::AID-NAV5>3.0.CO;2-A