References
- Aeroplan (2011a). Group Aeroplan Inc. Annual information form for the financial year ended December 31, 2010, http://aimia.com/content/dam/aimiawebsite/financial_reports/2010/Annual%20Report/Annual-Information-Form-2010.pdf, accessed 25 March 2013.
- Aeroplan (2011b). Q4 2010 Financial Highlights. http://aimia.com/content/dam/aimiawebsite/financial_reports/2010/Q4/2010-Q4-Financial%20highlights%20presentation.pdf, accessed 25 March 2013.
- BirgeJRLouveauxFVIntroduction to Stochastic Programming1997
- CachonGPSupply chain coordination with contractsHandbooks in Operations Research and Management Science: Supply Chain Management2003229331
- CaoYHNsakandaALDiabyMA stochastic linear programming modelling and solution approach for planning the supply of rewards in loyalty reward programsInternational Journal of Mathematics in Operational Research20124440042110.1504/IJMOR.2012.048902
- Diaby M and Nsakanda AL (2008). Coping with revenue recognition in the loyalty reward programs industry: A stochastic modeling approach. In: Proceedings of the 2008 American Conference on Applied Mathematics, WSEAS Press: Cambridge, MA, pp 79–86.
- GandomiAZolfaghariSA stochastic model on the profitability of loyalty programsComputers & Industrial Engineering201161348248810.1016/j.cie.2011.04.002
- Hofer D (2008). Reinforcing the value of frequent flyer miles. White paper, Loylogic Inc., http://www.loylogic.com/index.php/component/docman/doc_download/3-reinforcing-the-value-of-frequent-flyer-miles-.pdf, accessed 25 February 2013.
- KadarMKotankoBDesigning loyalty programs to enhance value growthMercer on Transport and Travel2001822833
- KarabukSProduction planning under uncertainty in textile manufacturingJournal of the Operational Research Society200859451052010.1057/palgrave.jors.2602370
- KimBDShiMSrinivasanKReward programs and tacit collusionMarketing Science20012029912010.1287/mksc.20.2.99.10191
- KimBDShiMSrinivasanKManaging capacity through reward programsManagement Science200450450352010.1287/mnsc.1030.0175
- LabbiABerrospiCOptimizing marketing planning and budgeting using Markov decision processes: An airline case studyIBM Journal of Research and Development2007513/442143110.1147/rd.513.0421
- LeeRCWrightWEDevelopment of human exposure factor distributions using maximum-entropy inferenceJournal of Exposure Analysis and Environmental Epidemiology199443329341
- LewisMIncorporating strategic consumer behaviour into customer valuationJournal of Marketing200569423023810.1509/jmkg.2005.69.4.230
- LiuYThe long-term impact of loyalty programs on consumer purchase behavior and loyaltyJournal of Marketing2007714193510.1509/jmkg.71.4.19
- LoyaltyOne (2013). Air Miles reward program, http://www.loyalty.com/coalition-loyalty/air-miles/, accessed 23 April 2014.
- MakWKMortonDPWoodRKMonte Carlo bounding techniques for determining solution quality in stochastic programsOperations Research Letters1999241475610.1016/S0167-6377(98)00054-6
- Meyer-WaardenLThe influence of loyalty program membership on customer purchase behaviorEuropean Journal of Marketing2008421/28711410.1108/03090560810840925
- Mimouni-ChaabaneAVollePPerceived benefits of loyalty programs: Scale development and implications for relational strategiesJournal of Business Research2010631323710.1016/j.jbusres.2009.01.008
- NsakandaALDiabyMCaoYAn aggregate inventory-based model for predicting redemption and liability in loyalty reward programs industryInformation System Frontiers201113570771910.1007/s10796-010-9247-z
- Oracle (2005). Ensuring customer loyalty: Designing next-generation loyalty programs. Oracle White Paper series, p 41, Oracle Corporation: Redwood Shores, CA, http://www.oracle.com/us/products/applications/siebel/047108.pdf, accessed 15 December 2012.
- SantosoTAhmedSGoetschalckxMShapiroAA stochastic programming approach for supply chain network design under uncertaintyEuropean Journal of Operational Research200516719611510.1016/j.ejor.2004.01.046
- ShapiroAMonte Carlo sampling methodsHandbooks in Operations Research and Management Science: Stochastic Progarmming2003353425
- ShapiroAHomem-de-MelloTA simulation based approach to two-stage stochastic programming with recourseMathematical Programming199881330132510.1007/BF01580086
- ShapiroAHomem-de-MelloTOn the rate of convergence of optimal solutions of Monte Carlo approximations of stochastic programsSIAM Journal of Optimization2000111708610.1137/S1052623498349541
- SodhiMSTangCSDetermining supply requirement in the sales-and-operations-planning (S&OP) process under demand uncertainty: A stochastic programming formulation and a spreadsheet implementationJournal of the Operational Research Society201162352653610.1057/jors.2010.93
- TsaoHYPittLCampbellCAnalysing consumer segments to budget for loyalty and promotion programmes and maximize market shareJournal of the Operational Research Society201061101523152910.1057/jors.2009.117
- ZhangZJKrishnaADharSKThe optimal choice of promotional vehicles: Front-loaded or rear-loaded incentives?Management Science200046334836210.1287/mnsc.46.3.348.12062
- ZhuXSheraliHDTwo-stage workforce planning under demand fluctuations and uncertaintyJournal of the Operational Research Society20096019410310.1057/palgrave.jors.2602522