References
- AlmirallECasedesus-MasanellROpen versus closed innovation: A model of discovery and divergenceAcademy of Management Review2010351274710.5465/AMR.2010.45577790
- ArrowKJLimited knowledge and economic analysisAmerican Economic Review1974611110
- BaSLEstablishing online trust through a community responsibility systemDecision Support Systems200131332333610.1016/S0167-9236(00)00144-5
- BaSLPavlouPAEvidence of the effect of trust building technology in electronic markets: Price premiums and buyer behaviorMIS Quarterly200226324326810.2307/4132332
- BagozziRPBagozziRPStructural equation models in marketing research: Basic principlesPrinciples of Marketing Research1994OxfordBlackwell317385
- BagozziRPTyboutAMCraigCSSternthalBThe construct validity of the tripartite classification of attitudesJournal of Marketing Research1979161889510.2307/3150879
- BarberBThe Logic and Limits of Trust1983New Brunswick, NJRutgers University Press
- Benamati J, Serva MA and Fuller MA (2006) Are trust and distrust distinct constructs? An empirical study of the effects of trust and distrust among online banking users. In 39th Annual Hawaii International Conference on System Sciences (HICSS’06), IEEE, Kauai, HI.
- BollenKLennoxRConventional wisdom on measurement: A structural equation perspectivePsychological Bulletin1991110230531410.1037/0033-2909.110.2.305
- BrooksMEHighhouseSRussellSSMohrDCFamiliarity, ambivalence, and firm reputation: Is corporate fame a double-edged sword?Journal of Applied Psychology200388590491410.1037/0021-9010.88.5.904
- CacioppoJTBernstonGGRelationship between attitudes and evaluative space: A critical review, with emphasis on the separability of positive and negative substratesPsychological Bulletin1994115340142310.1037/0033-2909.115.3.401
- CenfetelliRTBassellierGInterpretation of formative measurement in information systems researchMIS Quarterly2009334689707
- ChinWWMarcolinBLNewstedPRDegrossJIJarvenpaaSSrinivasanAA partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and voice mail emotion/adoption study17th International Conference on Information Systems1996AISCleveland, OH2141
- ChinWWMarcolinBLNewstedPRA partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption studyInformation Systems Research200314218921710.1287/isre.14.2.189.16018
- ClemonsEKHannI-HHittLMPrice dispersion and differentiation in online travel: An empirical investigationManagement Science200248453454910.1287/mnsc.48.4.534
- CompeauDRMarcolinHKHigginsCAGeneralizability of information systems research using student subjects—A reflection on our practices and recommendations for future researchInformation Systems Research20122341093110910.1287/isre.1120.0423
- ConnerMSparksPPoveyRJamesRShepherdRet alModerator effects of attitudinal ambivalence on attitude-behaviour relationshipsEuropean Journal of Social Psychology200232570571810.1002/ejsp.117
- CookTDCampbellDTQuasi-Experimentation: Design and Analysis for Field Settings1979Chicago, ILRand McNally
- DellarocasCThe digitization of word of mouth: promise and challenges of online feedback mechanismsManagement Science200349101407142410.1287/mnsc.49.10.1407.17308
- DellarocasCHow often should reputation mechanisms update a trader’s reputation profile?Information Systems Research200617327128510.1287/isre.1060.0092
- DennisARRobertJRLPCurtisAMKowalczykSTHastyBKResearch note: Trust is in the eye of the beholder: A vignette study of postevent behavioral controls’ effects on individual trust in virtual teamsInformation systems research201223254655810.1287/isre.1110.0364
- DeutschMTrust and suspicionJournal of Conflict Resolution19582426527910.1177/002200275800200401
- DeutschMThe effect of motivational orientation upon trust and suspicionHuman Relations196013212313910.1177/001872676001300202
- DiamantopoulosASiguawJAFormative versus reflective indicators in organizational measure development: A comparison and empirical illustrationBritish Journal of Management200617426328210.1111/j.1467-8551.2006.00500.x
- DiamantopoulosAWinklhoferHMIndex construction with formative indicators: An alternative to scale developmentJournal of Marketing Research200138226927710.1509/jmkr.38.2.269.18845
- DimokaAWhat does the brain tell us about trust and distrust? Evidence from a functional neuroimaging studyMIS Quarterly2010342373396
- DinevTHartPAn extended privacy calculus model for e-commerce transactionsInformation Systems Research2006171618010.1287/isre.1060.0080
- EdwardsJRDrasgowFSchmittNWAlternatives to difference scores: Polynomial regression analysis and response surface methodologyAdvances in Measurement and Data Analysis2002San Francisco, CAJossey-Bass350400
- EverardAGallettaDHow presentation flaws affect perceived site quality, trust, and intentions to purchase from an on-line storeJournal of Management Information Systems20052235595
- FangYQureshiISunHMccolePRamseyEet alTrust, satisfaction, and online repurchase intention: The moderating role of perceived effectiveness of e-commerce institutional mechanismsMIS Quarterly2014382407427
- FestingerLA Theory of Cognitive Dissonance1957Stanford, CAStanford University Press
- FornellCLarckerDFEvaluating structural equation models with unobservable variables and measurement errorJournal of Marketing Research1981181395010.2307/3151312
- GefenDCustomer loyalty in e-commerceJournal of the Association for Information Systems2002322751
- GefenDKarahannaEStraubDWTrust and TAM in online shopping: An integrated modelMIS Quarterly20032715190
- Gefen D and Pavlou PA (2012) The boundaries of trust and risk: The quadratic moderating role of institutional structures. Information Systems Research23(3-part-2), 940–959.
- GefenDStraubDWConsumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services. Omega: TheInternational Journal of Management Science2004326407424
- GefenDStraubDWA practical guide to factorial validity using PLS-Graph: Tutorial and annotated exampleCommunications of the AIS200516591109
- GordonMESladeLASchmittNThe ‘Science of the sophomore’ revisited: From conjecture to empiricismAcademy of Management Review1986111191207
- GraebnerMECaveat venditor: Trust asymmetries in acquisitions of entrepreneurial firmsAcademy of Management Journal200952343547210.5465/AMJ.2009.41330413
- HannI-HHuiK-LLeeS-YTPngIPLOvercoming online information privacy concerns: An information-processing theory approachJournal of Management Information Systems2007242134210.2753/MIS0742-1222240202
- HardinRThe street-level epistemology of trustPolitics & Society19932150552910.1177/0032329293021004006
- HowellJMHall-MerendaKEThe ties that bind: The impact of leader-member exchange, transformational and transactional leadership, and distance on predicting follower performanceJournal of Applied Psychology199984568069410.1037/0021-9010.84.5.680
- JarvenpaaSLMajchrzakAResearch commentary-Vigilant interaction in knowledge collaboration: Challenges of online user participation under ambivalenceInformation Systems Research201021477378410.1287/isre.1100.0320
- JarvenpaaSLTractinskyNConsumer trust in an Internet store: A cross-cultural validationJournal of Computer-Mediated Communication199952135
- JonasKDiehlMBromerPEffects of attitudinal ambivalence on information processing and attitude-intention consistencyJournal of Experimental Social Psychology199733219021010.1006/jesp.1996.1317
- KachadourianLKFinchamFDavilaJAttitudinal ambivalence, rumination, and forgiveness of partner transgressions in marriagePersonality and Social Psychology Bulletin200531533434210.1177/0146167204271595
- KahnemanDTverskyAProspect theory: An analysis of decision under riskEconometrica197947226329110.2307/1914185
- KaplanKJOn the ambivalence-indifference problem in attitude theory and measurement: A suggested modification of the semantic differential techniquePsychological Bulletin197277536137210.1037/h0032590
- KelleyHHThe process of causal attributionAmerican Psychologist197328210712810.1037/h0034225
- KennyDAMilanSHoyleRKaplanDMarcoulidesGWestSIdentification: A non-technical discussion of a technical issueHandbook of Structural Equation Modeling2011New York, NYGuilford Press
- KingWRHeJA meta-analysis of the technology acceptance modelInformation & Management200643674075510.1016/j.im.2006.05.003
- KleinGJianJJCheneyPResolving difference score issues in information systems researchMIS Quarterly2009334811826
- KomiakSBenbasatIA two-process view of trust and distrust building in recommendation agents: A process-tracing studyJournal of the Association for Information Systems2008912727747
- KramerRMTrust and distrust in organizations: Emerging perspectives, enduring questionsAnnual Review of Psychology199950156959810.1146/annurev.psych.50.1.569
- KrishnanRMartinXNoorderhavenNGWhen does trust matter in alliance performance?Academy of Management Journal200649589491710.5465/AMJ.2006.22798171
- LevinDTSimonsDJFailure to detect changes to attended objects in motion picturesPsychonomic Bulletin and Review19974450150610.3758/BF03214339
- LevinDZCrossRThe strength of weak ties you can trust: The mediating role of trust in effective knowledge transferManagement Science200450111477149010.1287/mnsc.1030.0136
- LewickiRJBunkerBBKramerRMTylerTRDeveloping and maintaining trust in work relationshipsTrust in Organizations1996Thousand Oaks, CASage114139
- LewickiRJMcallisterDJBiesRJTrust and distrust: New relationships and realitiesAcademy of Management Review1998233438458
- LewickiRJTomlinsonECGillespieNModels of interpersonal trust development: Theoretical approaches, empirical evidence, and future directionsJournal of Management2006326991102210.1177/0149206306294405
- LewisJDWeigertATrust as a social realitySocial Forces198463496798410.2307/2578601
- LiangHSarafNHuQXueYAssimilation of enterprise systems: The effect of institutional pressures and the mediating role of top managementMIS Quarterly20073115987
- LimETTanC-WCyrDPanSLXiaoBAdvancing public trust relationships in electronic government: The Singapore e-filing journeyInformation Systems Research20122341110113010.1287/isre.1110.0386
- LiuBQGoodhueDLTwo worlds of trust for potential e-commerce users: Humans as cognitive misersInformation Systems Research20122341246126210.1287/isre.1120.0424
- LowryPBGaskinJPartial least squares (PLS) structural equation modeling (SEM) for building and testing behavioral causal theory: When to choose it and how to use itIEEE Transactions on Professional Communication201457212314610.1109/TPC.2014.2312452
- LowryPBMoodyGVanceAJensenMJenkinsJLet alUsing an elaboration likelihood approach to better understand the persuasiveness of website privacy assurance cues for online consumersJournal of the American Society for Information Science and Technology201263475576610.1002/asi.21705
- LowryPBRomanoNCJenkinsJLGuthrieRWThe CMC interactivity model: How interactivity enhances communication quality and process satisfaction in lean-media groupsJournal of Management Information Systems200926115920010.2753/MIS0742-1222260107
- LowryPBSchuetzlerRMGiboneyJSGregoryTAIs trust always better than distrust? The potential value of distrust in newer virtual teams engaged in short-term decision makingGroup Decision and Negotiation201524472375210.1007/s10726-014-9410-x
- LowryPBVanceAMoodyGBeckmanBReadAExplaining and predicting the impact of branding alliances and Web site quality on initial consumer trust of e-commerce Web sitesJournal of Management Information Systems200824420122710.2753/MIS0742-1222240408
- LowryPBWilsonDWHaigWLA picture is worth a thousand words: Source credibility theory applied to logo and website design for heightened credibility and consumer trustInternational Journal of Human-Computer Interaction2014301639310.1080/10447318.2013.839899
- LowryPBZhangDZhouLFuXEffects of culture, social presence, and group composition on trust in technology-supported decision-making groupsInformation Systems Journal201020329731510.1111/j.1365-2575.2009.00334.x
- LuhmannNTrust and Power1979New York, NYJohn Wiley
- MacdonaldTKHynieMAmbivalence and unprotected sex: Failure to predict sexual activity and decreased condom useJournal of Applied Social Psychology20083841092110710.1111/j.1559-1816.2008.00340.x
- MacdonaldTKZannaMPCross-dimension ambivalence toward social groups: Can ambivalence affect intentions to hire feminists?Personality and Social Psychology Bulletin199824442744110.1177/0146167298244009
- MackenzieSBPodsakoffPMPodsakoffNPConstruct measurement and validation procedures in MIS and behavioral research: Integrating new and existing techniquesMIS Quarterly2011352293334
- MaioGRBellDWEssesVMAmbivalence and persuasion: The processing of messages about immigrant groupsJournal of Experimental Social Psychology199632651253610.1006/jesp.1996.0023
- MarakasGMJohnsonRDClayPFThe evolving nature of the computer self-efficacy construct: An empirical investigation of measurement construction, validity, reliability, and stability over timeJournal of the Association for Information Systems2007811646
- MayerRDavisJSchoormanFAn integrative model of organizational trustThe Academy of Management Review1995203709734
- McallisterDJAffect- and cognition-based trust as foundations for interpersonal cooperation in organizationsAcademy of Management Journal1995381245910.2307/256727
- MccormackDCasimirGDjurkovicNYangLWorkplace bullying and intention to leave among schoolteachers in China: The mediating effect of affective commitmentJournal of Applied Social Psychology20093992106212710.1111/j.1559-1816.2009.00518.x
- McknightDHChervanyNLWhile trust is cool and collected, distrust is fiery and frenzied: A model of distrust concepts7th Americas Conference on Information Systems2001Boston, MAAssociation for Information Systems883888
- Mcknight DH and Choudhury V (2006) Distrust and trust in B2C e-commerce: Do they differ? In Proceedings of the Eighth International Conference on Electronic Commerce (ICEC’06) (Spencer B, Fox MS, Du W, Du D and Buffett S, Eds.), pp 482-491, Fredericton, New Brunswick, Canada.
- McknightDHChoudhuryVKacmarCJDeveloping and validating trust measures for e-commerce: An integrative typologyInformation Systems Research200213333435910.1287/isre.13.3.334.81
- McknightDHCummingsLChervanyNInitial trust formation in new organizational relationshipsAcademy of Management Review1998233473490
- Mcknight DH, Kacmar C and Choudhury V (2003) Whoops… did I use the wrong concepts to predict e-commerce trust? Modeling the risk-related effects of trust versus distrust concepts. In 36th Hawaii International Conference on System Sciences (HICSS’36), pp 182–191, Big Island, HI.
- McknightDHKacmarCChoudhuryVDispositional trust and distrust distinctions in predicting high- and low-risk Internet expert advice site perceptionsE-Service Journal200432355810.2979/ESJ.2004.3.2.35
- MoodyGDGallettaDFLowryPBWhen trust and distrust collide: The engendering and role of ambivalence in online consumer behaviorElectronic Commerce Research and Applications201413426628210.1016/j.elerap.2014.05.001
- NaquinCEPaulsonGDOnline bargaining and interpersonal trustJournal of Applied Psychology200388111312010.1037/0021-9010.88.1.113
- NunnallyJCBernsteinIHPsychometric Theory1994New YorkMcGraw-Hill
- OregSSverdlikNAmbivalence toward imposed change: The conflict between dispositional resistance to change and the orientation toward the change agentJournal of Applied Psychology201196233734910.1037/a0021100
- OuCXSiaCLConsumer trust and distrust: An issue of website designInternational Journal of Human-Computer Studies2010681291393410.1016/j.ijhcs.2010.08.003
- ParboteeahDVValacichJSWellsJDThe influence of website characteristics on a consumers’ urge to buy impulsivelyInformation Systems Research2009201607810.1287/isre.1070.0157
- PavlouPLiangHXueYUnderstanding and mitigating uncertainty in online exchange relationships: A principal-agent perspectiveMIS Quarterly2007311105136
- PavlouPAFygensonMUnderstanding and predicting electronic commerce adoption: An extension of the theory of planned behaviorMIS Quarterly2006301115143
- PetterSStraubDWRaiASpecifying formative constructs in information systems researchMIS Quarterly2007314623656
- PettyREBrinolPDemarreeKGThe meta-cognitive model (MCM) of attitudes: Implications for attitude measurement, change, and strengthSocial Cognition200725565768610.1521/soco.2007.25.5.657
- PettyRETormalaZLBrinolPJarvisWBlairGImplicit ambivalence from attitude change: An exploration of the PAST modelJournal of Personality and Social Psychology2006901214110.1037/0022-3514.90.1.21
- PodsakoffPMMackenzieSBLeeJYPodsakoffNPCommon method biases in behavioral research: A critical review of the literature and recommended remediesJournal of Applied Psychology200388587990310.1037/0021-9010.88.5.879
- PorterCEDonthuNCultivating trust and harvesting value in virtual communitiesManagement Science200854111312810.1287/mnsc.1070.0765
- PriesterJRPettyREThe gradual threshold model of ambivalence: Relating the positive and negative bases of attitudes to subjective ambivalenceJournal of Personality and Social Psychology199671343144910.1037/0022-3514.71.3.431
- PriesterJRPettyREParkKWhence univalent ambivalence? From the anticipation of conflicting reactionsJournal of Consumer Research2007341112110.1086/513042
- PuranamPVannesteBSTrust and governance: Untangling a tangled webAcademy of Management Review2009341113110.5465/AMR.2009.35713271
- QiuLBenbasatIEvaluating anthropomorphic product recommendation agents: A social relationship perspective to designing information systemsJournal of Management Information Systems200925414518110.2753/MIS0742-1222250405
- RiedlRHubertMKenningPAre there neural gender differences in online trust? An fMRI study on the perceived trustworthiness of eBay offersMIS Quarterly2010342397428
- Ringle CM, Wende S and Will S (2005) SmartPLS 2.0 (M3) Beta. September 17, 2010, http://www.smartpls.de.
- RosenbergMHovlandCIRosenbergMCognitive, affective and behavioral components of attitudesAttitude Organization and Change1960New Haven, CTYale University Press114
- RossLBerkowitzLThe intuitive psychologist and his shortcomings: Distortions in the attribution processAdvances in Experimental Social Psychology1977New YorkAcademic Press173220
- RotterJBInterpersonal trust, trustworthiness, and gullibilityAmerican Psychologist19803511710.1037/0003-066X.35.1.1
- SchoormanFDMayerRCDavisJHAn integrative model of organizational trust: Past, present, and futureAcademy of Management Review200732234435410.5465/AMR.2007.24348410
- SchulYMayoRBurnsteinEThe value of distrustJournal of Experimental Social Psychology20084451293130210.1016/j.jesp.2008.05.003
- SilvermanMMackAPriming by change blindness: When it does and does not occurConsciousness and Cognition200615240942210.1016/j.concog.2005.08.003
- SimonHSimonHA behavioral model of rational choiceModels of Man: Social and Rational: Mathematical Essays on Rational Human Behavior in a Social Setting1957New YorkWiley99118
- SimonHBounded rationality and organizational learningOrganization Science19912112513410.1287/orsc.2.1.125
- SparksPHedderleyDShepherdRAn investigation into the relationship between perceived control, attitude variability and the consumption of two common foodsEuropean Journal of Social Psychology1992221557110.1002/ejsp.2420220107
- StraubDWValidating instruments in MIS researchMIS Quarterly198913214716910.2307/248922
- StraubDWBoudreauMCGefenDValidation guidelines for IS positivist researchCommunications of the AIS200414380426
- ThompsonMMZannaMPThe conflicted individual: Personality-based and domain-specific antecedents of ambivalent social attitudesJournal of Personality199563225928810.1111/j.1467-6494.1995.tb00810.x
- TomlinsonECMayerRCThe role of causal attribution dimensions in trust repairAcademy of Management Review20093418510410.5465/AMR.2009.35713291
- TrafimowDSheeranPSome tests of the distinction between cognitive and affective beliefsJournal of Experimental Social Psychology199834437839710.1006/jesp.1998.1356
- HarreveldFPligtJLiverYNThe agony of ambivalence and ways to resolve it: Introducing the MAID modelPersonality and Social Psychology Review2009131456110.1177/1088868308324518
- Vance A (2008) Trusting IT artifacts: How trust affects our use of technology. Unpublished, doctoral dissertation, Computer Information Systems Department, Georgia State University.
- WellsJDValacichJSHessTJWhat signals are you sending? How website quality influences perceptions of product quality and purchase intentionsMIS Quarterly2011352373396
- WilliamsMIn whom we trust: Group membership as an affective context for trust developmentAcademy of Management Review2001263377396
- WilliamsPAakerJLCan mixed emotions peacefully coexist?Journal of Consumer Research200228363664910.1086/338206
- WuBGoelVDavisonBDPropagating trust and distrust to demote web spamModels of Trust for the Web Workshop (MTW06) of 15th International World Wide Web Conference2006ScotlandEdinburgh19
- XiaoBBenbasatIE-Commerce product recommendation agents: Use, characteristics, and impactMIS Quarterly2007311137209
- YakovlevaMReillyRRWerkoRWhy do we trust? Moving beyond individual to dyadic perceptionsJournal of Applied Psychology2010951799110.1037/a0017102
- ZieglerRHagenBDiehlMRelationship between job satisfaction and job performance: Job ambivalence as a moderatorJournal of Applied Social Psychology20124282019204010.1111/j.1559-1816.2012.00929.x