1,851
Views
81
CrossRef citations to date
0
Altmetric
Reviews

Does measuring intangibles for management purposes improve performance? A review of the evidence

Pages 261-272 | Published online: 04 Jan 2011

References

  • Abernethy , M. and Guthrie , C. 1994 . ‘An empirical assessment of ‘'fit'’ between strategy and management of information system design’ . Accounting and Finance , 20 : 241 – 258 .
  • Andriessen , D. 2004a . ‘IC valuation and measurement: classifying the state of the art’ . Journal of Intellectual Capital , 5 : 230 – 242 .
  • Andriessen , D. 2004b . Making Sense of Intellectual Capital , Burlington, MA : Butterworth‐Heinemann .
  • Banker , R. , Chang , H. and Pizzini , M. 2004 . ‘The balanced scorecard: judgmental effects of performance measures linked to strategy’ . The Accounting Review , 79 : 1 – 23 .
  • Banker , R. , Janakiraman , S. and Konstans , C. 2001 . Balanced Scorecard: Linking Strategy to Performance , New York, NY : Financial Executives International .
  • Banker , R. , Janakiraman , S. and Pizzini , M. 2007 . “ ‘Determinants of chief financial officers’ satisfaction with performance measurement systems’ ” . In Working Paper , Temple University, University of Texas at Dallas, and Southern Methodist University .
  • Banker , R. , Potter , G. and Schroeder , R. 1993 . ‘Reporting manufacturing performance measures to workers: an empirical study’ . Journal of Management Accounting Research , 5 : 35 – 55 .
  • Banker , R. , Potter , G. and Srinivasan , D. 2000 . ‘An empirical investigation of an incentive plan that includes nonfinancial performance measures’ . The Accounting Review , 75 (1) : 67 – 92 .
  • Bourne , M. , Neely , A. , Mills , J. and Platts , K. 2003 . ‘Implementing performance measurement systems: a literature review’ . International Journal of Business Performance Management , 5 : 1 – 24 .
  • Bouwens , J. and Abernethy , M. 2000 . ‘The consequences of customization on management accounting system design’ . Accounting, Organizations and Society , 25 (3) : 241 – 258 .
  • Braam , G. and Nijssen , E. 2004 . ‘Performance effects of using the balanced scorecard: the Dutch experience’ . Long Range Planning , 37 : 335 – 349 .
  • Brickley , J. , Smith , C. and Zimmerman , J. 1997 . Managerial Economics and Organizational Architecture , Burr Ridge, IL : Richard D. Irwin .
  • Bushman , R. , Indjejikian , R. and Smith , A. 1996 . ‘Aggregate performance measures in business unit compensation: the role of intrafirm interdependencies’ . Journal of Accounting Research , 33 : 101 – 128 .
  • Campbell , D. 2008 . ‘Nonfinancial performance measures and promotion‐based incentives’ . Journal of Accounting Research , 46 : 297 – 332 .
  • Campbell , D. , Datar , S. , Kulp , S. and Narayanan , V. 2006 . “ ‘Using the balanced scorecard as a control system for monitoring and revising corporate strategy’ ” . In Working Paper , Harvard University .
  • Cavalluzzo , K. and Ittner , C. 2004 . ‘Implementing performance measurement innovations: evidence from government.’ . Accounting, Organizations and Society , 29 : 243 – 267 .
  • Chenhall , R. 2005 . ‘Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study’ . Accounting, Organizations and Society , 30 : 395 – 422 .
  • Chenhall , R. and Langfield‐Smith , K. 1998 . ‘The relationship between strategic priorities, management techniques and management accounting: an empirical investigation using a systems approach’ . Accounting, Organizations and Society , 23 : 243 – 264 .
  • Chong , V. and Chong , K. 1997 . ‘Strategic choices, environmental uncertainty and SBU performance: a note on the intervening role of management accounting systems’ . Accounting and Business Research , 27 (4) : 268 – 276 .
  • Cook , T. and Campbell , D. 1979 . Quasi‐Experimentation: Design & Analysis Issues for Field Settings , Chicago : Rand McNally .
  • Davis , S. and Albright , T. 2004 . ‘An investigation of the effect of balanced scorecard implementation on financial performance’ . Management Accounting Research , 15 : 135 – 153 .
  • Feltham , G. and Xie , J. 1994 . ‘Performance measure congruity and diversity in multi‐task principal/agent relations’ . The Accounting Review , 69 : 429 – 453 .
  • Fisher , J. 1995 . ‘Contingency‐based research on management control systems: categorization by level of complexity.’ . Journal of Accounting Literature , 14 : 24 – 53 .
  • Franco , M. and Bourne , M. ‘Are strategic performance measurement systems really effective: a closer look at the evidence.’ . Proceedings of the EurOMA Conference . Vol. 2 , June . pp. 163 – 174 . Paris : INSEAD .
  • Franco‐Santos , M. and Bourne , M. 2005 . ‘An examination of the literature relating to issues affecting how companies manage through measures’ . Production Planning & Control , 16 : 114 – 124 .
  • Gates , S. 1999 . Aligning Strategic Performance Measures and Results , New York, NY : The Conference Board .
  • Griffith , R. and Neely , A. 2007 . “ ‘Incentives and managerial experience in multi‐task teams: evidence from within a firm’ ” . In Working Paper , Institute for Fiscal Studies and Cranfield School of Management .
  • Gjesdal , F. 1981 . ‘Accounting for stewardship’ . Journal of Accounting Research , 19 : 208 – 231 .
  • Hall , M. 2008 . ‘The effect of comprehensive performance measurement systems on role clarity, psychological empowerment and managerial performance’ . Accounting, Organizations and Society , 33 (2/3) : 141 – 163 .
  • HassabElnaby , H. , Said , A. and Wier , B. 2005 . ‘The retention of nonfinancial performance measures in compensation contracts’ . Journal of Management Accounting Research , 17 : 23 – 42 .
  • Hemmer , T. 1996 . ‘On the design and choice of ‘modern’ management accounting measures’ . Journal of Management Accounting Research , 8 : 87 – 116 .
  • Hoque , A. 2005 . ‘Linking environmental uncertainty to non‐financial performance measures and performance: a research note’ . The British Accounting Review , 37 : 471 – 481 .
  • Hoque , Z. and James , W. 2000 . ‘Linking balanced scorecard measures to size and market factors: impact on organizational performance’ . Journal of Management Accounting Research , 12 : 1 – 17 .
  • Hyvonen , J. 2007 . ‘Strategy, performance measurement techniques and information technology of the firm and their links to organizational performance’ . Management Accounting Research , 18 : 343 – 366 .
  • Ittner , C. and Larcker , D. 1995 . ‘Total quality management and the choice of information and reward systems’ . Journal of Accounting Research , 34 (supplement) : 1 – 34 .
  • Ittner , C. and Larcker , D. 1997a . ‘Quality strategy, strategic control systems, and organizational performance’ . Accounting, Organizations and Society , 22 : 293 – 314 .
  • Ittner , C. and Larcker , D. 1997b . ‘Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction’ . Journal of Accounting Research , 36 (supplement) : 1 – 35 .
  • Ittner , C. and Larcker , D. 2003 . ‘Coming up short on nonfinancial performance measurement’ . Harvard Business Review , 81 (11) : 88 – 95 .
  • Ittner , C. and Larcker , D. 2005 . “ ‘Moving from strategic measurement to strategic data analysis’ ” . In Controlling Strategy , Edited by: Chapman , C. 86 – 105 . Oxford, , UK : Oxford University Press .
  • Ittner , C. , Larcker , D. and Rajan , M. 1997 . ‘The choice of performance measures in annual bonus contracts’ . The Accounting Review , 72 : 231 – 255 .
  • Ittner , C. , Larcker , D. and Randall , T. 2003 . ‘Performance implications of strategic performance measurement in financial services firms’ . Accounting, Organizations and Society , 28 : 715 – 741 .
  • Jiang , Z. , Sarkar , S. , De , P. and Dey , D. 2007 . ‘A framework for reconciling attribute values from multiple data sources’ . Management Science , 53 : 1946 – 1963 .
  • Kaplan , R. and Norton , D. 1996 . The Balanced Scorecard: Translating Strategy into Action , Boston, MA : Harvard Business School Press .
  • Kaplan , R. and Norton , D. 2001 . The Strategy Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment , Boston, MA : Harvard Business School Press .
  • Kaplan , R. and Norton , D. 2004 . ‘Measuring the strategic readiness of intangible assets’ . Harvard Business Review , February : 52 – 63 .
  • Lingle , J. and Schiemann , W. 1996 . ‘From balanced scorecard to strategic gauges: is measurement worth it?’ . Management Review , 85 : 56 – 61 .
  • Malina , M. , Norreklit , H. and Selto , F. 2007 . ‘Relations among measures, climate of control, and performance measurement models’ . Contemporary Accounting Research , 24 : 935 – 982 .
  • Marr , B. , Schiuma , G. and Neely , A. 2004 . ‘The dynamics of value creation: mapping your intellectual performance drivers’ . Journal of Intellectual Capital , 5 : 312 – 325 .
  • Neely , A. 2007 . “ ‘Does the balanced scorecard work: an empirical investigation’ ” . In Working Paper , Cranfield School of Management .
  • Neely , A. , Adams , C. and Kennerly , M. 2002 . The Performance Prism: The Scorecard for Measuring and Managing Business Success , London, , UK : FT Prentice Hall .
  • Norreklit , H. 2000 . ‘The balance on the balanced scorecard – a critical analysis of some of its assumptions’ . Management Accounting Research , 11 : 65 – 88 .
  • Norreklit , H. 2003 . ‘The balanced scorecard: what is the score? A rhetorical analysis of the balanced scorecard’ . Accounting, Organizations and Society , 28 : 591 – 619 .
  • Olson , E. and Slater , S. 2002 . ‘The balanced scorecard, competitive strategy, and performance’ . Business Horizons , May–June : 11 – 16 .
  • Paul , J. 1992 . ‘On the efficiency of stock‐based compensation’ . Review of Financial Studies , 5 : 471 – 502 .
  • Podsakoff , P. , MacKenzie , S. , Lee , J. and Podsakoff , N. 2003 . ‘Common method biases in behavioral research: a critical review of the literature and recommended remedies’ . Journal of Applied Psychology , 88 : 879 – 903 .
  • Rigby , D. 2001 . ‘Management tools and techniques: a survey’ . California Management Review , 43 (2) : 139 – 160 .
  • Ryan , M. , Buzas , T. and Ramaswamy , V. 1995 . ‘Making CSM a power tool’ . Marketing Research , 7 (3) : 10 – 16 .
  • Said , A. , HassabElnaby , H. and Wier , B. 2003 . ‘An empirical investigation of the performance consequences of nonfinancial measures’ . Journal of Management Accounting Research , 15 : 193 – 223 .
  • Sandt , J. , Schaeffer , U. and Weber , J. 2001 . “ ‘Balanced performance measurement systems and manager satisfaction – empirical evidence from a German study’ ” . In Working Paper , WHU – Otto Beisheim Graduate School of Management .
  • Sedatole , K. 2003 . ‘The effect of measurement alternatives on a nonfinancial quality measure's forward‐looking properties’ . The Accounting Review , 78 : 555 – 581 .
  • Sveiby , K‐E. 1997 . The New Organizational Wealth: Managing and Measuring Intangible Assets , San Francisco, CA : Berret‐Koehler .
  • Van der Stede , W. , Chow , C. and Lin , T. 2006 . ‘Strategy, choice of performance measures, and performance’ . Behavioral Research in Accounting , 18 : 185 – 205 .
  • Vera‐Munoz , S. , Shackell , M. and Buehner , M. 2007 . ‘Accountants’ usage of causal business models in the presence of benchmark data: a note’ . Contemporary Accounting Research , 24 : 1015 – 1038 .
  • Waggoner , D. , Neely , A. and Kennerley , M. 1999 . ‘The forces that shape organizational performance measurement systems: an interdisciplinary review’ . International Journal of Production Economics , 60/61 : 53 – 60 .
  • Widener , S. 2006 . ‘Associations between strategic performance resource importance and performance measure use: the impact on firm performance’ . Management Accounting Research , 17 : 433 – 457 .
  • Wong‐On‐Wing , B. , Guo , L. , Li , W. and Yang , D. 2007 . ‘Reducing conflict in balanced scorecard evaluations’ . Accounting, Organizations, and Society , 32 : 363 – 377 .
  • The author is an Ernst & Young Professor of Accounting at The Wharton School, University of Pennsylvania. E‐mail: [email protected]. He thanks Marshall Vance for his research assistance. The financial support of Ernst & Young, the ICAEW, and The Wharton School are gratefully acknowledged.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.