References
- Dunning DG, Lange BM. The effect of feedback on student use of interpersonal communication skills. J Dent Educ 1987;51:594–6.
- Hamilton MA, Rouse RA, Rouse J. Dentist communication and patient utilization of dental services: anxiety inhibition and competence enhancement effects. Health Commun 1994;6:137–58.
- DiMatteo MR. Expectations in the physician—patient relation-ship: implications for patients' adherence to medical treatment recommendations. In: Blanck PD, editor. Interpersonal expecta-tions: theory, research, and applications. Cambridge: Cambridge University Press; 1993. p. 296–315.
- Colette HA. Influence of the dentist—patient relationship on attitudes and adjustment to dental treatment. J Am Dent Assoc 1969;9:879–84.
- Ben-Sira Z. The function of the professional's affective behavior in client satisfaction: a revised approach to social interaction theory. J Health Soc Behav 1976;17:3–11.
- Chaska N. Use of medical services and satisfaction with ambulatory care among a rural Minnesota population. Public Health Rep 1980;95:44–52.
- Corah NL, O'Shea RM, Pace LF, Seyrek SK. Development of a patient measure of satisfaction with the dentist: the dental visit satisfaction scale. J Behav Med 1984;7:367–73.
- Gerbert B. Dentists and the patients who love them: professional and patient views of dentistry. J Am Dent Assoc 1994;125:265–72.
- Van Groenestijn M, Maas-de Waal C, Mileman C, Swallow P. The ideal dentist. Soc Sci Med 1981;14:533–40.
- Dunstone S. Interpersonal processes in dentistry. Part I. Aust Dent J 1990;35:152–8.
- Cooper C. Dentists under pressure: a social psychological study. Chichester: Wiley; 1980.
- Hakeberg M, Klingberg D, Noren JG, Berggren U. Swedish dentists' perceptions of their patients. Acta Odontol Scand 1992; 50:245–52.
- Horst G, de Wit CA. Review of behavioural research in dentistry 1987-1992: dental anxiety, dentist—patient relationship, compliance and dental attendance. Int Dent J 1993;43:265–78.
- Berggren U. General and specific fears in referred and self-referred adult patients with extreme dental anxiety. Behav Res Ther 1992;30:395–401.