Additional References
- Garvin , D. A. 1983 . “Quality on the Line” . Harvard Business Review , 61 ( 5 ) : 65 – 75 .
- Gitlow , H. S. and Hertz , P. T. 1983 . “Product Defects and Productivity” . Harvard Business Review , 61 ( 5 ) : 131 – 141 .
- Hall , R. W. 1983 . Zero Inventories , Homewood , IL : Dow-Jones Irwin .
- Lele , M. M. and Karmarkar , U. S. 1983 . “Good Marketing Support Is Smart Marketing” . Harvard Business Review , 61 ( 6 ) : 124 – 132 .
- Leonard , F. S. and Sasser , W. E. 1982 . “The Incline of Quality” . Harvard Business Review , 60 ( 5 ) : 163 – 171 .
- Reddy , J. and Berger , A. 1983 . “Three Essentials of Product” . Harvard Business Review , 61 ( 4 ) : 153 – 159 .
- Schoenberger , R. J. 1982 . Japanese Manufacturing Techniques , Glencoe , IL : Free Press .
- Shimabukuro , Y. 1982 . Consensus Management in Japanese Industry , Tokyo : Tokyo I.S.S. .
- Shingo , S. 1981 . Study of the Toyota Production System , Tokyo : Japan Management Association .
- Takeuchi , H. J. and Quelch , J. A. 1983 . “Quality Is More Than Making a Good Product” . Harvard Business Review , 61 ( 4 ) : 139 – 145 .
- Vardeman , S. B. and David , H. T. 1984 . “Statistics for Quality and Productivity: A New Graduate-Level Statistics Course” . The American Statistician , : 235 – 243 .
- Weiss , A. 1984 . “Simple Truths of Japanese Manufacturing” . Harvard Business Review , 62 ( 4 ) : 119 – 125 .
- Wheelwright , S. C. 1981 . “Japan: Where Operations Really Are Strategic” . Harvard Business Review , 59 ( 4 ) : 67 – 74 .