638
Views
12
CrossRef citations to date
0
Altmetric
Original Articles

Consumers’ perceived risk and hold and use of payment instruments

, &

References

  • Arango, C. A., K. P. Huynh, and L. Sabetti 2011. How Do You Pay? the Role of Incentives at the Point-Of-Sale.Working Paper No. 1386. Frankfurt: European Central Bank.
  • Bauer, R. A. 1960. “Consumer Behavior as Risk Taking.” In Dynamic Marketing for a Changing World, edited by R. S. Hancock, 389–398. Chicago, IL: American Marketing Association.
  • Bergman, M. A., G. Guibourg, B. Segendorf, and S. Riksbank 2007. The Costs of Paying: Private and Social Costs of Cash and Card. Working Paper, Vol. 212. Stockholm: Sveriges Riksbank.
  • Bettman, J. R. 1975. “Information Integration in Consumer Risk Perception: A Comparison of Two Models of Component Conceptualization.” Journal of Applied Psychology 60 (3): 381–385. doi:10.1037/h0076623.
  • Burns, W. J., E. Peters, and P. Slovic. 2012. “Risk Perception and the Economic Crisis: A Longitudinal Study of the Trajectory of Perceived Risk.” Risk Analysis 32 (4): 659–677. doi:10.1111/risk.2012.32.issue-4.
  • Carow, K. A., and M. E. Staten. 1999. “Debit, Credit, or Cash: Survey Evidence on Gasoline Purchases.” Journal of Economics and Business 51 (5): 409–421. doi:10.1016/S0148-6195(99)00016-8.
  • Cases, A.-S. 2002. “Perceived Risk and Risk-Reduction Strategies in Internet Shopping.” The International Review of Retail, Distribution and Consumer Research 12 (4): 375–394. doi:10.1080/09593960210151162.
  • Cheng, A. Y., N. R. Ab Hamid, and E. H. Cheng 2011. “Risk Perception of the E-Payment Systems: A Young Adult Perspective.” In Proceedings of the 10th WSEAS International Conference on Artificial Intelligence, Knowledge Engineering and Data Bases, 121–127. Kuala Lumpur: World Scientific and Engineering Academy and Society.
  • Cunningham, S. M. 1967. “The Major Dimensions of Perceived Risk.” In Risk Taking and Information Handling in Consumer Behavior, Mass, edited by D. F. Cox, 82–108. Cambridge: Harvard University Press.
  • De Mello, J. M., and E. Zilberman. 2008. “Does Crime Affect Economic Decisions? an Empirical Investigation of Savings in a High-Crime Environment.” The BE Journal of Economic Analysis & Policy 8 (1): 1935–1682.
  • Dowling, G. R. 1986. “Perceived Risk: The Concept and Its Measurement.” Psychology & Marketing 3 (3): 193–210. doi:10.1002/(ISSN)1520-6793.
  • European Central Bank. 2011. “The EPC Approves Update of the SEPA Cards Standardisation Volume and a New Resolution Preventing Card Fraud in a Mature EMV Environment.” European Central Bank, European Payments Council, Newsletter - Issue. http://www.europeanpaymentscouncil.eu/index.cfm/knowledge-bank/epc-documents/improving-the-efficiency-of-the-handling-of-cash-cash-cycle-models/
  • European Central Bank. 2013. “Improving the Efficiency of the Handling of Cash - Cash Cycle Models.” European Central Bank, European Payments Council, EPC037-13. http://www.europeanpaymentscouncil.eu/index.cfm/newsletter/article/?articles_uuid=DC733ECC-5056-B741-DB33B039AC437E16
  • European Central Bank. 2015a. “New ERPB Working Groups on Mobile Payments and Publication of the Second Edition of the EPC’s Overview of Mobile Payments Initiatives.” European Central Bank, European Payments Council, Newsletter - Issue. http://www.europeanpaymentscouncil.eu/index.cfm/sepa-for-cash/
  • European Central Bank. 2015b. SEPA for Cash. Technical report. European Central Bank, European Payments Council. http://www.europeanpaymentscouncil.eu/index.cfm/sepa-for-cash/, last accessed September 1, 2015
  • Featherman, M. S., and P. A. Pavlou. 2003. “Predicting E-Services Adoption: A Perceived Risk Facets Perspective.” International Journal of Human-Computer Studies 59 (4): 451–474.
  • Foster, K., E. Meijer, S. D. Schuh, and M. A. Zabek 2011. The 2009 Survey of Consumer Payment Choice. Public Policy Discussion Paper No. 11–1. Boston, MA: Federal Reserve Bank of Boston.
  • Garbarino, E., and M. Strahilevitz. 2004. “Gender Differences in the Perceived Risk of Buying Online and the Effects of Receiving a Site Recommendation.” Journal of Business Research 57 (7): 768–775. doi:10.1016/S0148-2963(02)00363-6.
  • Glover, S., and I. Benbasat. 2010. “A Comprehensive Model of Perceived Risk of E-Commerce Transactions.” International Journal of Electronic Commerce 15 (2): 47–78. doi:10.2753/JEC1086-4415150202.
  • Haimes, Y. Y. 2005. Risk Modeling, Assessment, and Management. Vol. 40. Chichester: John Wiley & Sons.
  • Hernandez, L., N. Jonker, and A. Kosse 2014. Cash versus Debit Card: The Role of Budget Control. Working Paper No. 429. Amsterdam: De Nederlandsche Bank.
  • Ho, S. S., and V. T. Ng. 1994. “Customers’ Risk Perceptions of Electronic Payment Systems.” International Journal of Bank Marketing 12 (8): 26–38.
  • Jacoby, J., and L. B. Kaplan. 1972. “The Components of Perceived Risk.” Advances in Consumer Research 3 (3): 382–383.
  • Jonker, N. 2007. “Payment Instruments as Perceived by Consumers – Results from a Household Survey.” De Economist 155 (3): 271–303. doi:10.1007/s10645-007-9062-1.
  • Jonker, N., and A. Kosse. 2013. “Estimating Cash Usage: The Impact of Survey Design on Research Outcomes.” De Economist 161 (1): 19–44. doi:10.1007/s10645-012-9200-2.
  • Kaplan, L. B., G. J. Szybillo, and J. Jacoby. 1974. “Components of Perceived Risk in Product Purchase: A Cross-Validation.” Journal of Applied Psychology 59 (3): 287–291. doi:10.1037/h0036657.
  • Karoubi, B. 2012. “Does Crime Influence the Merchants’ Preference for Cash? Evidence from France.” Economics Bulletin 32 (4): 3449–3459.
  • Kim, D. J., D. L. Ferrin, and H. R. Rao. 2008. “A Trust-Based Consumer Decision-Making Model in Electronic Commerce: The Role of Trust, Perceived Risk, and Their Antecedents.” Decision Support Systems 44 (2): 544–564. doi:10.1016/j.dss.2007.07.001.
  • Kosse, A. 2010. The Safety of Cash and Debit Cards: A Study on the Perception and Behaviour of Dutch Consumers. Working Paper No. 245. Amsterdam: De Nederlandsche Bank.
  • Kosse, A. 2013. “Do Newspaper Articles on Card Fraud Affect Debit Card Usage?” Journal of Banking & Finance 37 (12): 5382–5391. doi:10.1016/j.jbankfin.2013.01.016.
  • Kosse, A., and D.-J. Jansen. 2013. “Choosing How to Pay: The Influence of Foreign Backgrounds.” Journal of Banking & Finance 37 (3): 989–998.
  • Koulayev, S., M. Rysman, S. Schuh, and J. Stavins 2012. Explaining Adoption and Use of Payment Instruments by US Consumers. Working Paper No. 12-14. Boston, MA:Federal Reserve Bank of Boston.
  • Lee, M.-C. 2009. “Factors Influencing the Adoption of Internet Banking: An Integration of TAM and TPB with Perceived Risk and Perceived Benefit.” Electronic Commerce Research and Applications 8 (3): 130–141. doi:10.1016/j.elerap.2008.11.006.
  • Liébana-Cabanillas, F., F. Muñoz-Leiva, and J. Sánchez-Fernández. 2013. “The Impact of Risk on the Technological Acceptance of Mobile Payment Services.” Global Business Perspectives 1 (4): 309–328. doi:10.1007/s40196-013-0020-9.
  • Lim, N. 2003. “Consumers’ Perceived Risk: Sources versus Consequences.” Electronic Commerce Research and Applications 2 (3): 216–228.
  • Meier, S., and C. Sprenger. 2010. “Present-Biased Preferences and Credit Card Borrowing.” American Economic Journal: Applied Economics 2 (1): 193–210.
  • Micheau, F., and L. Houitte. 2012. Baromètre Du Paiement Électronique, Vague 2. Paris: IFOP.
  • Mitchell, V.-W. 1999. “Consumer Perceived Risk: Conceptualisations and Models.” European Journal of Marketing 33 (1/2): 163–195. doi:10.1108/03090569910249229.
  • Paraschiv, C., and R. Chenavaz. 2009. “Evolution Du Prix De Référence Du Vendeur: Une Étude Expérimentale Sur Le Marché Immobilier.” Revue Française Du Marketing 221: 31–45.
  • Paraschiv, C., and R. Chenavaz. 2011. “Sellers’ and Buyers’ Reference Point Dynamics in the Housing Market.” Housing Studies 26 (3): 329–352. doi:10.1080/02673037.2011.542095.
  • Peter, J. P., and M. J. Ryan. 1976. “An Investigation of Perceived Risk at the Brand Level.” Journal of Marketing Research 13 (2): 184–188. doi:10.2307/3150856.
  • Roselius, T. 1971. “Consumer Rankings of Risk Reduction Methods.” The Journal of Marketing 35 (1): 56–61. doi:10.2307/1250565.
  • Rysman, M. 2007. “An Empirical Analysis of Payment Card Usage.” The Journal of Industrial Economics 55 (1): 1–36. doi:10.1111/joie.2007.55.issue-1.
  • Schierz, P. G., O. Schilke, and B. W. Wirtz. 2010. “Understanding Consumer Acceptance of Mobile Payment Services: An Empirical Analysis.” Electronic Commerce Research and Applications 9 (3): 209–216. doi:10.1016/j.elerap.2009.07.005.
  • Schmiedel, H., G. L. Kostova, and W. Ruttenberg 2012. The Social and Private Costs of Retail Payment Instruments: A European Perspective. Occasional Paper No. 137, Frankfurt: European Central Bank.
  • Schuh, S., and J. Stavins. 2010. “Why are (Some) Consumers (Finally) Writing Fewer Checks? the Role of Payment Characteristics.” Journal of Banking & Finance 34 (8): 1745–1758.
  • Schuh, S., and J. Stavins. 2013. “How Consumers Pay: Adoption and Use of Payments.” Accounting and Finance Research 2 (2): p1. doi:10.5430/afr.v2n2p1.
  • Simon, J., K. Smith, and T. West. 2010. “Price Incentives and Consumer Payment Behaviour.” Journal of Banking & Finance 34 (8): 1759–1772. doi:10.1016/j.jbankfin.2010.02.001.
  • Slovic, P. 1987. “Perception of Risk.” Science 236 (4799): 280–285. doi:10.1126/science.3563507.
  • Slovic, P., and E. Peters. 2006. “Perception and Affect.” Current Directions in Psychological Science 15 (6): 322–325. doi:10.1111/j.1467-8721.2006.00461.x.
  • Slovic, P. E. 2000. The Perception of Risk. London: Earthscan Publications.
  • Snellman, J. S., J. M. Vesala, and D. B. Humphrey. 2001. “Substitution of Noncash Payment Instruments for Cash in Europe.” Journal of Financial Services Research 19 (2/3): 131–145. doi:10.1023/A:1011151219545.
  • Sprenger, C., and J. Stavins 2008. Credit Card Debt and Payment Use. Working Paper No. 08-2. Boston, MA: Federal Reserve Bank of Boston.
  • Stone, R. N., and K. Grønhaug. 1993. “Perceived Risk: Further Considerations for the Marketing Discipline.” European Journal of Marketing 27 (3): 39–50. doi:10.1108/03090569310026637.
  • Taylor, J. W. 1974. “The Role of Risk in Consumer Behavior.” The Journal of Marketing 38 (2): 54–60. doi:10.2307/1250198.
  • Von Kalckreuth, U., T. Schmidt, and H. Stix. 2014. “Choosing and Using Payment Instruments: Evidence from German Microdata.” Empirical Economics 46 (3): 1019–1055. doi:10.1007/s00181-013-0708-3.
  • Wang, Y.-M. 2008. “Determinants Affecting Consumer Adoption of Contactless Credit Card: An Empirical Study.” CyberPsychology & Behavior 11 (6): 687–689. doi:10.1089/cpb.2007.0244.
  • Whitesell, W. C. 1989. “The Demand for Currency versus Debitable Accounts: Note.” Journal of Money, Credit and Banking 21 (2): 246–251. doi:10.2307/1992373.
  • Zinn, J. 2008. Social Theories of Risk and Uncertainty: An Introduction. Wiley Online Library.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.