Customer focus: obtaining customer input

Barbara Armstrong Prior to joining Telecom in 1990, Barbara Armstrong worked in the health field for twenty years. She has worked as Manager of the Information Management Advisory Section of the Health Department of Victoria, as Microcomputer Systems Consultant for a computer software company, and has run her own medical record consultancy business. Barbara has extensive experience in the analysis, design and implementation of manual and computerised systems. Her current position with Telecom is National Quality Manager, Telecom Research Laboratories. Barbara has qualifications in medical record administration, computing, and library and information science.

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