References
- Argyris , C. , and D. A. Schon . 1978 . Organizational learning: A theory of action perspective. Reading , Mass. : Addison-Wesley .
- Barth , R. S. 2001 . Learning by heart. San Francisco : Jossey-Bass .
- Fullan , M. 2001 . Leading in a culture of change. San Francisco : Jossey-Bass .
- Garvin , D. A. , and M. A. Roberto . 2001 . What you don't know about making decisions. Harvard Business Review 1 September: 115 .
- Klein , F. C. 1999 . On sports: Grinnell's scoring machine. The Wall Street Journal 22 January: W5 .
- Mai , R. P. 1996 . Learning partnerships: How leading American companies implement organizational learning. Chicago : Irwin .
- Mai , R. P. , and A. Akerson . 2003 . The leader as communicator: Strategies and tactics to build loyalty, focus effort, and spark creativity. New York : AMACOM .
- Pascale , R. T. , M. Millemann , and L. Gioja . 1997 . Changing the way we change. Harvard Business Review 1 November: 134 .
- Polanyi , M. 1966 . The tacit dimension. Garden City , N.Y. : Doubleday .
- Senge , P. M. 1990 . The fifth discipline: The art and practice of the learning organization. New York : Doubleday/Currency .
- Senge , P. M. , N. H. Cambron-McCabe , T. Lucas , A. Kleiner , J. Dutton , and B. Smith . 2000 . Schools that learn: A fifth discipline fieldbook for educators, parents, and everyone who cares about education. New York : Doubleday/Currency .
- Wood , F. H. , and R. P. Mai . 1997 . Business 101: Heed customers' comments as you strive for improvement . Journal of Staff Development 18 ( 4 ): 24 – 29