184
Views
55
CrossRef citations to date
0
Altmetric
Original Articles

Software ergonomics: effects of computer application design parameters on operator task performance and health

&
Pages 663-690 | Received 01 Feb 1982, Published online: 31 May 2007

References

  • AAO (AMERICAN ACADEMY OF OPHTHALMOLOGY) , 1982 , Information about eye care, AAO , San Francisco , California .
  • AGER , B. , AMINOFF , S. , BANERYD , K. , ENGLUND , A. , NERELL , G. , NILSSON , C. , SAARMAN , E. , and SODERGVIST , A. , 1975 , Arbetsmiljon i sagvcrk. En tvarvetenskaplig undersokning. Undersokningrapport AM 101/75, Stockholm (Arbetarskyddsstyrelsen) .
  • ARONSSON , G. , 1980 , Lokaltrafiken som arbetsmiljo delrapport 1; Arbetsforhallanden och balsa . Preliminary Report, Psychological Institutionen , Stockholm University , Stockholm .
  • BAINBRIDGE , L. , 1972 , An analysis of a verbal protocol from a process control task . Unpublished Ph.D. thesis , University of Bristol .
  • BAINBRIDGE , L. , 1974 , Problems in the assessment of mental load . Le Travail Humain , 37 , 279 – 302 .
  • BAKER , G. , and YOUNG , F. , 1960 , Feedback during training and retention of major skills . Canadian Journal of Psychology , 14 , 257 – 264 .
  • BARBER , R. , 1979 , Response time, operator productivity and job satisfaction . Ph.D. dissertation , New York University , GBA Working Paper No. 79-53 .
  • BARTLETT , F. , 1943 , Fatigue following highly skilled work . Proceedings of the Royal Society , 131 , 247 – 257 .
  • BELBIN , E. , and DOWNS , S. , 1964 , Activity learning and the older worker . Ergonomics , 7 , 429 – 437 .
  • BJORN-ANDERSON , N. , 1976 , Organizational aspects of system design . Data , 12 , 75 – 81 .
  • BJORN-ANDERSON , N. ,HEDBERG, BO L. T., 1977 , Designing information systems in an organizational perspective . TIMS Studies in the Management Sciences , 5 , 125 – 142 .
  • BRADLEY , G. , 1977 , Computerization and some psychological factors in the work environment . In Reducing Occupational Stress . U.S. Department of Health, Education and Welfare ( Washington, D.C. NIOSH ).
  • BROADBENT , D. E. , 1958 , Perception and Communication ( Oxford PERGAMON PRESS ).
  • BROADBENT , D. E. , 1971 , Decision and Stress ( London ACADEMIC PRESS ).
  • BROADBENT , D. E. , and GATH , D. , 1981 , Symptom levels in assembly line workers . Report to the British Mental Research Council , University of Oxford , D epartment of Experimental Psychology , Oxford , England ( Mimeo ).
  • CAPLAN , R. D. , COBB , S. , FRENCH , J. R. P. , HARRISON , R. , and VAN PINNEAU , R. , 1975 , Job Demands and Worker Health . National Institute for Occupational Safety and Health Publication No. 75-160 ( Washington, D.C. GOVERNMENT PRINTING OFFICE ).
  • CHU , Y. , and ROUSE , W. , 1979 , Adaptive allocation of decision making responsibility between human and computer in multitask situations . I.E.E.E. Transactions on Systems, Man and Cybernetics , 12 , 769 – 778 .
  • DAVIS , L. E. , and TAYLOR , J. C. , 1975 , Technology effects on job work and organizational structure a contingency view . In The Quality of Working Life , Vol. 1 ( edited by L. E. DAVIS and A. B. CHERNS ) ( New York FREE PRESS ).
  • DAVIS , R. , 1977 , A DSS for diagnosis and therapy . Data Base , 8 , 58 – 72 .
  • DOHRENWEND , B. , and DOHRENWEND , B. , 1974 , Stressful Life Events , Their Nature and Effects ( New York WILEY ).
  • DUNCAN , K. , 1974 , Analytical techniques in training design . In The Human Operator in Process Control ( Edited by E. EDWARDS and F. LEEDS ) ( London TAYLOR & FRANCIS LTD ).
  • FRANKENHAEUSER , M. , and GARDELL , B. , 1976 , Underload and overload in working life outline of a multidisciplinary approach . Journal of Human Stress , 2 , 35 – 46 .
  • FRANKENHAEUSER , M. , and JOHANSSON , B. , 1974 , On the psychological consequences of understimulation and overstimulation . Supplement 25. Reports from the Psychological Laboratories , University of Stockholm .
  • FREEMAN , H. J. , and JUCKER , J. V. , 1979 , Determining the productivities of traditional and innovative assembly operations . Conference on Current Issues in Productivity, Department of IE/OR , Columbia University , New York .
  • FRIEDMAN , R. , ROSENMAN , R. H. , and CARROLL , V. , 1958 , Changes in serum cholesterol and blood clotting time in men subjected to cyclic variation of occupational stress . Circulation , 17 , 852 – 861 .
  • GAINES , B. , and FACEY , P. , 1975 , Some experience in interactive system development and applications . Proceedings of the I.E.E.E. , 63 , 894 – 911 .
  • GARDELL , B. , 1971 , Produktionsteknik, och arbetsgladje ( Stockholm PERSONAL-ADMINISTRATIVA RADET ).
  • GARDELL , B. , 1979 , Tjanstemannes Arbetmiljoer Psychosocial Arbetsmiljo Och Halso . Preliminar Rapport. Report No. 24, Psychologiska Institutionen , Stockholm University .
  • GARRITY , J. T. , 1963 , Your Computer ( New York MCKINSEY & COMPANY ).
  • GOITEN , B. , and SEASHORE , S. , 1980 , Worker participation a national survey report . Survey Research Center , University of Michigan , Ann Arbor , Michigan .
  • GRANDJEAN , E. , 1980 , Ergonomics of VDUs review of present knowledge . Ergonomic Aspects of Visual Display Units, Proceedings of the International Workshop , Milan, March .
  • GREENSTEIN , J. , WILLIGES , R. , and WILLIGES , B. , 1981 , Human-Computer dialogue design hardware and software . Proceedings of the Fall Industrial Engineering Conference .
  • HACKMAN , J. R. , and LAWLER , E. E. , 1971 , Employee reactions to job characteristics . Journal of Applied Psychology Monograph , 55 , 259 – 286 .
  • HENRY , J. , and CASSEL , J. , 1969 , Psychological factors in essential hypertension, recent epidemiological and animal experimental evidence . American Journal of Epidemiology , 90 , 171 – 200 .
  • HOUSE , J. , WELLS , J. MCMICHAEL , A. , KAPLAN , B. , and LANDERMAN , L. , 1979 , Occupational health and stress among factory workers . Journal of Health and Social Behavior , 20 , 39 – 160 .
  • INSEL , P. , and Moos , R. , 1974 , Work Environment Scales-Form S ( Palo Alto , California CONSULTING PSYCHOLOGIST PRESS ).
  • JOHANSSON , G. , and AKONSSON , G. , 1980 , Stress reactions in computerized administrative work . Supplement 50, Reports from the Department of Psychology , Stockholm University .
  • KAHN , R. L. , 1981 , Work and health, some psychosocial effects of advanced technology . In Working Life, A Social Science Contribution to Work Reform ( Edited by B. GARDELL and G. JOHANSSON ) ( London WILEY ).
  • KARASEK , R. A. , 1976 , The impact of the work environment on life outside the job . Ph.D. thesis , Massachusetts Institute of Technology , National Technical Information Service No. DLMA 91-25-75-17-11 .
  • KARASEK , R. A. , 1979 , Job demands, job decision latitude, and mental strain implications for job redesign . Administrative Science Quarterly , 24 , 28 – 306 .
  • KARASEK , R. A. , BAKER , D. , MARXER , F. , AHLBOM , A. , and Theorell , T. , 1981 , Job decision latitude, job demands and cardiovascular disease a prospective study of Swedish men . American Journal of Public Health , 71 , 694 – 705 .
  • KARASEK , R. A. , LINDELL , J. , and GARDELL , B. , 1982a , Patterns of health in relation to work and nonwork stressors for male and female Swedish white collar workers . Swedish Center for Working Life , Stockholm .
  • KARASEK , R. A. , TRIANTIS , K. , CHAUDRY , S. , 1982b , Coworker and supervisor support as moderators of associations between task characteristics and mental strain . Journal of Occupational Behavior , 3 , 181 – 200 .
  • KASL , S. V. , 1978 , Epidemiological contributions to the study of work stress . In Stress at Work ( Edited by C. COOPER and R. PAYNE ) ( Chichester J. WILEY & SONS ), pp. 3 – 50 .
  • KATZELL , R. A. , BEINSTOCK , P. , and FAERSTEIN , P. , 1977 , A Guide to Worker Productivity Experiments in the United States ( New York NEW YORK UNIVERSITY PRESS ).
  • KENNEDY , T. G. S. , and EDMONDS , R. , 1974 , An examination of training problems with na computer users . Proceedings of the European Computing Congress (Eurocomp '74) , pp. 411 – 425 .
  • KLING , R. , 1978 , The impacts of computing on the work of managers, data analysts, and clerks . Working Paper, Public Policy Research Organization , University of California at Irvine , Irvine , California .
  • KRAEMER , K. , DUTTON , W. , and NORTHROP , A. , 1981 , The Management of Information Systems ( New York COLUMBIA UNIVERSITY PRESS ).
  • LANGNER , I. , and MICHAELS , S. , 1963 , Life Stress and Mental Health ( New York FREE PRESS ).
  • LAROCCO , J. M. , HOUSE , J. S. , and FRENCH , J. R. P. , 1980 , Social support, occupational stress and health . Journal of Health and Social Behavior , 21 , 202 – 216 .
  • LAZARUS , R. , 1966 , Psychological Stress and the Coping Process ( New York MCGRAW-HILL ).
  • MCGRATH , S. E. , 1976 , A conceptual formulation for research in stress . In Social and Psychological Factors in Stress ( Edited by J. E. MCGRATH ) ( New York HOLT, RINEHART, WINSTON ); pp. 10 – 21 .
  • MANN , F. , and WILLIAMS , L. , 1960 , Observations on the dynamics of a change to electronic data processing equipment . Administrative Science Quarterly , 5 , 217 – 276 .
  • MARTIN , J. , 1973 , Design of Man-Computer Dialogues ( Englewood Cliffs , New Jersey PRENTICE-HALL ).
  • MILLER , L. , 1981 , Natural language programming styles, strategies and contrasts . IBM Systems Journal , 20 , 184 – 215 .
  • MORAY , N. (editor), 1979 , Mental Workload ( New York PLENUM ).
  • MUMFORD , E. , and WEIR , M. , 1979 , Computer Systems in Work Design—the ETHICS Method ( New York WILEY ).
  • REISNER , P. , 1981 , Human factors studies of database query languages a survey and assessment . ACM Computing Surveys , 13 , 13 – 31 .
  • REITMAN-OLSON , J. S. , WHITTEN , II , W. B. , and GRUENENFELDER , T. M. , 1984 , |qtA generalized user interface for creating and displaying tree structures, hierarchies, decision trees, and nested menues|qt. In User Interfaces ( edited by Y. Vassiliou ) ( New York ABLEX ) ( to appear ).
  • ROUSE , R. , 1981 , Human-computer interaction in the control of dynamic systems . ACM Computing Surveys , 13 , 71 – 99 .
  • SALVENDY , G. , 1981 , Machine pacing, an overview . Proceedings International Conference on Machine Pacing and Occupational Stress ( London TAYLOR & FRANCIS LTD ).
  • SELYE , H. , 1973 , The evaluation of the stress concept . American Scientist , 61 , 692 – 699 .
  • SHEIL , B. , 1981 , The psychological study of programming . ACM Computing Surveys , 13 , 101 – 120 .
  • SHEPARD , J. , 1971 , Automation and Alienation A Study of Office and Factory Workers ( Cambridge , Mass. MIT PRESS ).
  • SHNEIDERMAN , B. , 1980a , Hardware options, evaluation metrics, and a design sequence for interactive information systems . Information and Management , 3 , 3 – 18 .
  • SHNEIDERMAN , B. , 1980b , Software Psychology ( Cambridge , Mass. WINTHROP ).
  • SHNEIDERMAN , B. , 1982 , System message design guidelines and experimental results . In Directions in Human-Computer Interaction ( Edited by A. BADRE and B. SHNEIDERMAN ) ( New York ABLEX ).
  • SIEGAL , A. , and WOLF , J. , 1969 , Man-Machine Simulation Models ( New York WILEY ).
  • SMITH , M. , COHEN , B. , STAMMERJOHN , B. , and HAPP , A. , 1981 , An investigation of health complaints and job stress in video display operations . Human Factors , 23 , 387 – 400 .
  • SPERANDIO , J. , 1971 , Variation of operator's strategies and regulating effects on workload . Ergonomics , 14 , 571 – 577 .
  • TRIST , E. , and BAMFORTH , K. , 1951 , Some social and psychological consequences of the Longwall method of coal getting . Human Relations , 4 , 3 – 38 .
  • TURNER , J. A. , 1980 , Computers in bank clerical functions implications for productivity and the quality of life . Ph.D. dissertation , Columbia University .
  • TURNER , J. A. , 1981 , Achieving concensus on systems requirements . Systems Objectives and Solutions , 1 , 141 – 148 .
  • TURNER , J. A. , 1982 , Firm size, performance, and computer use . Proceedings of the Third International Conference on Information Systems , Ann Arbor , Michigan , December , pp. 109 – 120 .
  • TURNER , J. A. , JARKE , M. , STOHR , E. , VASSILIOU , Y. , and WHITE , N. , 1984 , Using restricted natural language for data retrieval a plan for field evaluation . In User Interfaces ( Edited by Y. VASSILIOU ) ( New York ABLEX ) ( to appear ).
  • UMBERS , I. , 1979 , Models of the process operator . International Journal of Man-Machine Studies , 11 , 263 – 284 .
  • WELFORD , A. , 1976 , Skilled Performance Perceptual and Motor Skills ( Glenview , Illinois SCOTT- FORESMAN ).
  • WELFORD , A. , BROWN , A. , and GABB , J. , 1950 , Two experiments on fatigue as effecting skilled performance in civilian air crews . British Journal of Psychology , 40 , 195 – 211 .
  • ZARET , M. , 1980 , Cataracts following use of cathode ray tube displays . Proceedings of International Symposium of Electromagnetic Waves and Biology , France , June .
  • ZIEGARNIK , B. , 1927 , Das Behalten erledigter unerliedigter Handlungen . Psychologische Forschung , 9 , 1 – 85 .
  • ZUBEK , J. , 1964 , Effects of prolonged sensory and perceptual deprivation . British Medical Bulletin , 20 , 38 – 42 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.