Application of participatory ergonomics to the redesign of the family-centred rounds process

References

• Andersen, L. L., and M. K.Zebis. 2014. “Process Evaluation of Workplace Interventions with Physical Exercise to Reduce Musculoskeletal Disorders.” International Journal of Rheumatology2014 (2014): 761363.
   PubMedGoogle Scholar
• Bohr, P. C., B. A.Evanoff, and L.Wolf. 1997. “Implementing Participatory Ergonomics Teams Among Health Care Workers.” American Journal of Industrial Medicine32 (3): 190–196.
   PubMed Web of Science ®Google Scholar
• Cannon-Bowers, J. A., E.Salas, and S.Converse. 1993. “Shared Mental Models in Expert Team Decision Making.” In Individual and Group Decision Making: Current Issues, edited by N. J.Castellan, 221–246. Hillsdale, NJ: Erlbaum.
   Google Scholar
• Carayon, P.2009. “The Balance Theory and the Work System Model … Twenty Years Later.” International Journal of Human-Computer Interaction25 (5): 313–327.
   Web of Science ®Google Scholar
• Carayon, P.2010. “Human Factors in Patient Safety as an Innovation.” Applied Ergonomics41 (5): 657–665.
   PubMed Web of Science ®Google Scholar
• Carayon, P.2011. Handbook of Human Factors and Ergonomics in Health Care and Patient Safety. 2nd ed.Boca Raton, FL: CRC Press.
   Google Scholar
• Carayon, P., C. J.Alvarado, and A. S.Hundt. 2007. “Work Design and Patient Safety.” Theoretical Issues in Ergonomics Science8 (5): 395–428.
   Google Scholar
• Carayon, P., B.Alyousef, and A.Xie. 2012. “Human Factors and Ergonomics in Health Care.” In Handbook of Human Factors and Ergonomics, edited by G.Salvendy. 4th ed., 1574–1595. New York: John Wiley and Sons.
   Google Scholar
• Carayon, P., L. L.Dubenske, B. C.Mccabe, B.Shaw, M. E.Gaines, M. M.Kelly, J.Orne, and E. D.Cox. 2011. “Work System Barriers and Facilitators to Family Engagement in Rounds in a Pediatric Hospital.” In Healthcare Systems Ergonomics and Patient Safety 2011: Proceedings on the International Conference on Healthcare Systems Ergonomics and Patient Safety (HEPS 2011), edited by S.Albolino, S.Bagnara, T.Bellandi, J.Llaneza, G.Rosal-Lopez, and R.Tartaglia. Oviedo: CRC Press.
   Google Scholar
• Carayon, P., A. S.Hundt, B. -T.Karsh, A. P.Gurses, C. J.Alvarado, M.Smith, and P. F.Brennan. 2006. “Work System Design for Patient Safety: The SEIPS Model.” Quality and Safety in Health Care15 (Suppl I): i50–i58.
   PubMed Web of Science ®Google Scholar
• Carayon, P., Y.Li, M. M.Kelly, L. L.Dubenske, A.Xie, B. C.Mccabe, J.Orne, and E. D.Cox. 2014. “Stimulated Recall Methodology for Assessing Work System Barriers and Facilitators in Family-Centered Rounds in a Pediatric Hospital.” Applied Ergonomics45 (6): 1540–1546.
   PubMed Web of Science ®Google Scholar
• Carayon, P., and M. J.Smith. 2000. “Work Organization and Ergonomics.” Applied Ergonomics31: 649–662.
   PubMed Web of Science ®Google Scholar
• Carayon, P., T. B.Wetterneck, A. J.Rivera-Rodriguez, A. S.Hundt, P.Hoonakker, R.Holden, and A. P.Gurses. 2014. “Human Factors Systems Approach to Healthcare Quality and Patient Safety.” Applied Ergonomics45 (1): 14–25.
   PubMed Web of Science ®Google Scholar
• Carayon, P., and A.Xie. 2011. “Decision Making in Healthcare System Design: When Human Factors Engineering Meets Health Care.” In Cultural Factors in Systems Design: Decision Making and Action, edited by R. W.Proctor, S. Y.Nof, and Y.Yih. Boca Raton, FL: CRC Press.
   Google Scholar
• Committee on Hospital Care and Institute for Patient- and Family-Centered Care. 2012. “Patient-and Family-Centered Care and the Pediatrician's Role.” Pediatrics129 (2): 394–404.
   PubMed Web of Science ®Google Scholar
• Committtee on Drugs and Committee on Hospital Care. 2003. “Prevention of Medication Errors in the Pediatric Inpatient Setting.” Pediatrics112 (2): 431–436.
   PubMed Web of Science ®Google Scholar
• De Jong, A. M., and P.Vink. 2000. “The Adoption of Technological Innovations for Glaziers; Evaluation of a Participatory Ergonomics Approach.” International Journal of Industrial Ergonomics26 (1): 39–46.
   Web of Science ®Google Scholar
• De Jong, A. M., and P.Vink. 2002. “Participatory Ergonomics Applied in Installation Work.” Applied Ergonomics33 (5): 439–448.
   PubMed Web of Science ®Google Scholar
• De Looze, M. P., I. J. M.Urlings, P.Vink, J. W.Van Rhijn, M. C.Miedema, R. E.Bronkhorst, and M. P.Van Der Grinten. 2001. “Towards Successful Physical Stress Reducing Products: An Evaluation of Seven Cases.” Applied Ergonomics32 (5): 525–534.
   PubMed Web of Science ®Google Scholar
• Degani, A., and E. L.Wiener. 1993. “Cockpit Checklists: Concepts, Design, and Use.” Human Factors35 (2): 345–359.
   Web of Science ®Google Scholar
• Détienne, F.2006. “Collaborative Design: Managing Task Interdependencies and Multiple Perspectives.” Interacting with Computers18 (1): 1–20.
   Web of Science ®Google Scholar
• Donabedian, A.1988. “The Quality of Care. How Can It Be Assessed?” The Journal of the American Medical Association260 (12): 1743–1748.
   PubMed Web of Science ®Google Scholar
• Durlak, J. A., and E. P.Dupre. 2008. “Implementation Matters: A Review of Research on the Influence of Implementation on Program Outcomes and the Factors Affecting Implementation.” American Journal of Community Psychology41 (3–4): 327–350.
   PubMed Web of Science ®Google Scholar
• Endsley, M. R.1994. “An Implementation Model for Reducing Resistance to Technological Change.” International Journal of Human Factors in Manufacturing4 (1): 65–80.
   Google Scholar
• Evanoff, V. A., P. C.Bohr, and L.Wolf. 1999. “Effects of a Participatory Ergonomics Team Among Hospital Orderlies.” American Journal of Industrial Medicine35: 358–365.
   PubMed Web of Science ®Google Scholar
• Evans, L. V., and K. L.Dodge. 2010. “Simulation and Patient Safety: Evaluative Checklists for Central Venous Catheter Insertion.” Quality and Safety in Health Care19 (Suppl 3): i42–i46.
   PubMed Web of Science ®Google Scholar
• Faye, H., and P.Falzon. 2009. “Strategies of Performance Self-Monitoring in Automotive Production.” Applied Ergonomics40 (5): 915–921.
   PubMed Web of Science ®Google Scholar
• Fragala, G., and D.Santamaria. 1997. “Heavy Duties?” Health Facilities Management10 (5): 22–27.
   PubMedGoogle Scholar
• Griffin, S. F., S.Wilcox, M. G.Ory, D.Lattimore, L.Leviton, C.Castro, R. A.Carpenter, and C.Rheaume. 2010. “Results from the Active for Life Process Evaluation: Program Delivery Fidelity and Adaptations.” Health Education Research25 (2): 325–342.
   PubMed Web of Science ®Google Scholar
• Haims, M. C., and P.Carayon. 1998. “Theory and Practice for the Implementation of ‘In-house’, Continuous Improvement Participatory Ergonomic Programs.” Applied Ergonomics29 (6): 461–472.
   PubMed Web of Science ®Google Scholar
• Haines, H., and J. R.Wilson. 1998. Development of a Framework for Participatory Ergonomics. Norwich: Health and Safety Executive.
   Google Scholar
• Haines, H., J. R.Wilson, P.Vink, and E.Koningsveld. 2002. “Validating a Framework for Participatory Ergonomics (the PEF).” Ergonomics45 (4): 309–327.
   PubMed Web of Science ®Google Scholar
• Hales, B., M.Terblanche, R.Fowler, and W.Sibbald. 2008. “Development of Medical Checklists for Improved Quality of Patient Care.” International Journal for Quality in Health Care20 (1): 22–30.
   PubMed Web of Science ®Google Scholar
• Halpern, C. A., and K. D.Dawson. 1997. “Design and Implementation of a Participatory Ergonomics Program for Machine Sewing Tasks.” International Journal of Industrial Ergonomics20 (6): 429–440.
   Web of Science ®Google Scholar
• Herring, R., T.Desai, and G.Caldwell. 2011. “Quality and Safety at the Point of Care: How Long Should a Ward Round Take?” Clinical Medicine11 (1): 20–22.
   PubMed Web of Science ®Google Scholar
• ISO 10075-2. 1996. “Ergonomic Principles Related to Work-Load – Design Principles.”
   Google Scholar
• ISO 9241-11. 1998. “Ergonomics Requirements for Office Work with Visual Display Terminals (VDTs) – Part 11: Guidance on Usability.”
   Google Scholar
• Kaplan, G., G.Bo-Linn, P.Carayon, P.Pronovost, W.Rouse, P. R.Reid, and R.Saunders. 2013. Bringing a Systems Approach to Health, Discussion Paper. Washington, DC: Institute of Medicine and National Academy of Engineering. http://www.iom.edu/systemsapproaches.
   Google Scholar
• Karsh, B. -T.2004. “Beyond Usability: Designing Effective Technology Implementation Systems to Promote Patient Safety.” Quality and Safety in Health Care13 (5): 388–394.
   PubMed Web of Science ®Google Scholar
• Kaushal, R., D. W.Bates, C.Landrigan, K. J.Mckenna, M. D.Clapp, F.Federico, and D. A.Goldmann. 2001. “Medication Errors and Adverse Drug Events in Pediatric Inpatients.” The Journal of the American Medical Association285 (16): 2114–2120.
   PubMed Web of Science ®Google Scholar
• Kelly, M. M., A.Xie, P.Carayon, L. L.Dubenske, M. L.Ehlenbach, and E. D.Cox. 2013. “Strategies for Improving Family Engagement During Family-Centered Rounds.” Journal of Hospital Medicine8 (4): 201–207.
   PubMed Web of Science ®Google Scholar
• Laitinen, H., J.Saari, and J.Kuusela. 1997. “Initiating an Innovative Change Process for Improved Working Conditions and Ergonomics with Participation and Performance Feedback: A Case Study in an Engineering Workshop.” International Journal of Industrial Ergonomics19 (4): 299–305.
   Web of Science ®Google Scholar
• Li, Y., P.Carayon, A.Xie, M. M.Kelly, R.Cartmill, and E. D.Cox. 2013. “Work System Challenges to Implementing a Family-Centered Rounds Checklist.” 2013 Human Factors and Ergonomics Society Symposium on Human Factors and Ergonomics in Health Care. Baltimore, MD: The Human Factors and Ergonomics Society.
   Google Scholar
• Liker, J. K., M.Nagamachi, and Y. R.Lifshitz. 1989. “A Comparative Analysis of Participatory Ergonomics Programs in U.S. and Japan Manufacturing Plants.” International Journal of Industrial Ergonomics3 (3): 185–199.
   Google Scholar
• Lingard, L., S.Espin, B.Rubin, S.Whyte, M.Colmenares, G. R.Baker, D.Doran, et al. 2005. “Getting Teams to Talk: Development and Pilot Implementation of a Checklist to Promote Interprofessional Communication in the OR.” Quality and Safety in Health Care14 (5): 340–346.
   PubMed Web of Science ®Google Scholar
• Lingard, L., G.Regehr, B.Orser, R.Reznick, G. R.Baker, D.Doran, S.Espin, J.Bohnen, and S.Whyte. 2008. “Evaluation of a Preoperative Checklist and Team Briefing Among Surgeons, Nurses, and Anesthesiologists to Reduce Failures in Communication.” Archives of Surgery143 (1): 12–17.
   PubMed Web of Science ®Google Scholar
• Linnan, L., and A.Steckler. 2002. “Process Evaluation for Public Health Interventions and Research: An Overview.” In Process Evaluation for Public Health Interventions and Research, edited by A.Steckler and L.Linnan. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Mahajan, R. P.2011. “The WHO Surgical Checklist.” Best Practice and Research. Clinical Anaesthesiology25 (2): 161–168.
   PubMedGoogle Scholar
• Mansfield, J. A., and T. J.Armstrong. 1997. “Library of Congress Workplace Ergonomics Program.” American Industrial Hygeine Association Journal58 (2): 138–144.
   Web of Science ®Google Scholar
• Mittal, V. S., T.Sigrest, M. C.Ottolini, D.Rauch, H.Lin, B.Kit, C. P.Landrigan, and G.Flores. 2010. “Family-Centered Rounds on Pediatric Wards: A PRIS Network Survey of US and Canadian Hospitalists.” Pediatrics126 (1): 37–43.
   PubMed Web of Science ®Google Scholar
• Mollo, V., and P.Falzon. 2004. “Auto- and Allo-Confrontation as Tools for Reflective Activities.” Applied Ergonomics35 (6): 531–540.
   PubMed Web of Science ®Google Scholar
• Moore, J. S., and A.Garg. 1997. “Participatory Ergonomics in a Red Meat Packing Plant. Part II: Case Studies.” American Industrial Hygeine Association Journal58 (7): 498–508.
   PubMed Web of Science ®Google Scholar
• Muething, S. E., U. R.Kotagal, P. J.Schoettker, J.Gonzalez Del Rey, and T. G.Dewitt. 2007. “Family-Centered Bedside Rounds: A New Approach to Patient Care and Teaching.” Pediatrics119 (4): 829–832.
   PubMed Web of Science ®Google Scholar
• Reid, P. R., W. D.Compton, J. H.Grossman, and G.Fanjiang. 2005. Building a Better Delivery System. A New Engineering/Health Care Partnership. Washington, DC: The National Academies Press.
   Google Scholar
• Sanders, M. S., and E. J.Mccormick. 1993. Human Factors in Engineering and Design. 7th ed.New York: McGraw-Hill.
   Google Scholar
• Sisterhen, L. L., R. T.Blaszak, M. B.Woods, and C. E.Smith. 2007. “Defining Family-Centered Rounds.” Teaching and Learning in Medicine19 (3): 319–322.
   PubMed Web of Science ®Google Scholar
• Smith, M. J., and P.Carayon. 1995. “New Technology, Automation, and Work Organization: Stress Problems and Improved Technology Implementation Strategies.” International Journal of Human Factors in Manufacturing5 (1): 99–116.
   Google Scholar
• Smith, M. J., and P.Carayon. 2000. “Balance Theory of Job Design.” In International Encyclopedia of Ergonomics and Human Factors, edited by W.Karwowski, 1181–1184. London: Taylor & Francis.
   Google Scholar
• Smith, M. J., and P.Carayon-Sainfort. 1989. “A Balance Theory of Job Design for Stress Reduction.” International Journal of Industrial Ergonomics4 (1): 67–79.
   Google Scholar
• St-Vincent, M., D.Chicoine, and S.Beaugrand. 1998. “Validation of a Participatory Ergonomic Process in Two Plants in the Electrical Sector.” International Journal of Industrial Ergonomics21 (1): 11–21.
   Web of Science ®Google Scholar
• Stetler, C. B., M. W.Legro, C. M.Wallace, C.Bowman, M.Guihan, H.Hagedorn, B.Kimmel, N. D.Sharp, and J. L.Smith. 2006. “The Role of Formative Evaluation in Implementation Research and the QUERI Experience.” Journal of General Internal Medicine2 (21 Suppl): S1–S8.
   Web of Science ®Google Scholar
• Subramony, A., P. A.Hametz, and D.Balmer. 2014. “Family-Centered Rounds in Theory and Practice: An Ethnographic Case Study.” Academic Pediatrics14 (2): 200–206.
   PubMed Web of Science ®Google Scholar
• Thomassen, O., G.Brattebo, J. K.Heltne, E.Softeland, and A.Espeland. 2010. “Checklists in the Operating Room: Help or Hurdle? A Qualitative Study on Health Workers' Experiences.” Health Services Research10: 342–347.
   Web of Science ®Google Scholar
• Thomassen, O., A.Espeland, E.Softeland, H. M.Lossius, J. K.Heltne, and G.Brattebo. 2011. “Implementation of Checklists in Health Care; Learning from High-Reliability Organisations.” Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine19: 53–59.
   PubMed Web of Science ®Google Scholar
• Udo, H., M.Kobayashi, A.Udo, and B.Branlund. 2006. “Participatory Ergonomic Improvement in Nursing Home.” Industrial Health44 (1): 128–134.
   PubMed Web of Science ®Google Scholar
• Van Eerd, D., D.Cole, E.Irvin, Q.Mahood, K.Keown, N.Theberge, J.Village, M.St Vincent, and K.Cullen. 2010. “Process and Implementation of Participatory Ergonomic Interventions: A Systematic Review.” Ergonomics53 (10): 1153–1166.
   PubMed Web of Science ®Google Scholar
• Vats, A., C. A.Vincent, K.Nagpal, R. W.Davies, A.Darzi, and K.Moorthy. 2010. “Practical Challenges of Introducing WHO Surgical Checklist: UK Pilot Experience.” British Medical Journal340 (jan13_2): 133–135.
   Google Scholar
• Vink, P., M.Peeters, R. W. M.Gründemann, P. G. W.Smulders, M. a. J.Kompier, and JDul. 1995. “A Participatory Ergonomics Approach to Reduce Mental and Physical Workload.” International Journal of Industrial Ergonomics15 (5): 389–396.
   Web of Science ®Google Scholar
• Waterson, P.2009. “A Critical Review of the Systems Approach Within Patient Safety Research.” Ergonomics52 (10): 1185–1195.
   PubMed Web of Science ®Google Scholar
• Weinger, M. B., M.Wiklund, and D. J.Gardner-Bonneau, eds. 2011. Handbook of Human Factors in Medical Device Design. Boca Raton, FL: Taylor & Francis.
   Google Scholar
• Wilson, J. R.2000. “Fundamentals of Ergonomics in Theory and Practice.” Applied Ergonomics31 (6): 557–567.
   PubMed Web of Science ®Google Scholar
• Wilson, J. R.2014. “Fundamentals of Systems Ergonomics/Human Factors.” Applied Ergonomics45 (1): 5–13.
   PubMed Web of Science ®Google Scholar
• Wilson, J. R., H.Haines, and W.Morris. 2005. “Participatory Ergonomics.” In Evaluation of Human Work, edited by J. R.Wilson and E. N.Corlett. 3rd ed., 933–962. Boca Raton, FL: Taylor & Francis.
   Google Scholar
• Winters, B. D., A. P.Gurses, H.Lehmann, J. B.Sexton, C. J.Rampersad, and P. J.Pronovost. 2009. “Clinical Review: Checklists-Translating Evidence into Practice.” Critical Care13 (6): 210.
   PubMed Web of Science ®Google Scholar
• World Alliance for Patient Safety. 2008. “WHO Guidelines for Safe Surgery.”
   Google Scholar
• Xie, A., and P.Carayon. 2015. “A Systematic Review of Human Factors and Ergonomics (HFE)-Based Healthcare System Redesign for Quality of Care and Patient Safety.” Ergonomics58 (1): 33–49.
   PubMed Web of Science ®Google Scholar
• Xie, A., P.Carayon, R.Cartmill, Y.Li, E. D.Cox, J. A.Plotkin, and M. M.Kelly. 2015. “Multi-Stakeholder Collaboration in the Redesign of Family-Centered Rounds Process.” Applied Ergonomics46 (Part A): 115–123.
   PubMed Web of Science ®Google Scholar
• Xie, A., P.Carayon, M. M.Kelly, Y.Li, R.Cartmill, L. L.Dubenske, R. L.Brown, and E. D.Cox. 2012. “Managing Different Perspectives in the Redesign of Family-Centered Rounds in a Pediatric Hospitaled.” Human Factors and Ergonomics Society's 56th Annual Meeting, Boston, MA: The Human Factors and Ergonomics Society.
   Google Scholar
• Zhang, J., T. R.Johnson, V. L.Patel, D. L.Paige, and T.Kubose. 2003. “Using Usability Heuristics to Evaluate Patient Safety of Medical Devices.” Journal of Biomedical Informatics36 (1): 23–30.
   PubMed Web of Science ®Google Scholar