Developing measures for information ergonomics in knowledge work

References

• Agnihotri, R., and M. D. Troutt. 2009. “The Effective Use of Technology in Personal Knowledge Management. A Framework of Skills, Tools and User Context.” Online Information Review 33 (2): 329–342.
   Web of Science ®Google Scholar
• Allen, D. 2001. Getting Things Done. The Art of Stress-free Productivity. New York, NY: Penguin Books.
   Google Scholar
• Brinkley, I., R. Fauth, M. Mahdon, and S. Theodoropoulou. 2009. Knowledge Workers and Knowledge Work. A Knowledge Economy Project Report. London: The Work Foundation.
   Google Scholar
• Bubb, H. 2012. “Information Ergonomics.” In Information Ergonomics. A Theoretical Approach and Practical Experience in Transportation, edited by M. Stein and P. Sands, 23–57. Berlin: Springer.
   Google Scholar
• Byström, K., and P. Hansen. 2005. “Conceptual Framework for Tasks in Information Studies.” Journal of the American Society for Information Science and Technology 56 (10): 1050–1061.10.1002/(ISSN)1532-2890
   Web of Science ®Google Scholar
• Charlton, S. G. 2002a. “Measurement of Cognitive States in Test and Evaluation.” In Handbook of Human Factors Testing and Evaluation. 2nd ed, edited by S. G. Charlton and T. G. O’Brien, 97–126. Mahwah, NJ; Lawrence Erlbaum.
   Google Scholar
• Charlton, S. G. 2002b. “Selecting Measures for Human Factors Tests.” In Handbook of Human Factors Testing and Evaluation. 2nd ed, edited by S. G. Charlton and T. G. O`Brien, 37–53. Mahwah, NJ; Lawrence Erlbaum.
   Google Scholar
• Clements-Croome, D., and Y. Kaluarachchi. 2000. “Assessment and Measurement of Productivity.” In Creating the Productive Workplace, edited by D. Clements-Croome, 129–166. London: E. & FN Spon.
   Google Scholar
• Cooke, N. J., and J. C. Gorman. 2009. “Interaction-based Measures of Cognitive Systems.” Journal of Cognitive Engineering and Decision Making 3 (1): 27–46.10.1518/155534309X433302
   Google Scholar
• Dabbish, L., G. Mark, and V. M. González. 2011. “Why Do I Keep Interrupting Myself? Environment, Habit and Self-interruption.” In CHI 2011, May 7–12, Vancouver, BC, Canada, 3127–3130. New York, NY: ACM.
   Google Scholar
• Efimova, L. 2004. “Discovering the Iceberg of Knowledge Work: A Weblog Case.” In Proceedings of the 5th European Conference on Organizational Knowledge, Learning and Capabilities (OKLC 2004), April 2–3, 2004. http://blog.mathemagenic.com/2004/02/29.html#a1103.
   Google Scholar
• Endsley, M. R. 2000. “Direct Measurement of Situation Awareness: Validity and Use of SAGAT.” In Situation Awareness and Measurement, edited by M. R. Endsley and D. J. Garland, 131–157. Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Eppler, M. J., and J. Mengis. 2004. “The Concept of Information Overload. A Review of Literature from Organization Science, Accounting, Marketing, MIS and Related Disciplines.” The Information Society 20 (5): 325–344.10.1080/01972240490507974
   Web of Science ®Google Scholar
• Fredericks, T. K., S. D. Choi, J. Hart, S. E. Butt, and A. Mital. 2005. “An Investigation of Myocardial Aerobic Capacity as a Measure of Both Physical and Cognitive Workloads.” International Journal of Industrial Ergonomics 35 (12): 1097–1107.10.1016/j.ergon.2005.06.002
   Web of Science ®Google Scholar
• Furner, J. 2004. “Conceptual Analysis: A Method for Understanding Information as Evidence, and Evidence as Information.” Archival Science 4 (3–4): 233–265.10.1007/s10502-005-2594-8
   Google Scholar
• Gonzales, V. M., and G. Mark. 2004. “‘Constant, Constant, Multitasking Craziness’: Managing Multiple Working Spheres.” In Proceedings of the CHI 2004, April 24–29, 2004, Vienna, Austria, 113–120. New York, NY: ACM.
   Google Scholar
• Haapalainen, E., S. J. Kim, J. F. Forlizzi, and A. K. Dey. 2010. “Psycho-physiological Measures for Assessing Cognitive Load.” In Proceedings of UbiComp ‘10, 26–29 September 2010, Copenhagen, Denmark, 301–310. New York, NY: ACM.
   Google Scholar
• Haynes, B. P. 2008. “An Evaluation of the Impact of the Office Environment on Productivity.” Facilities 26 (5/6): 178–19510.1108/02632770810864970
   Google Scholar
• Humphreys, M. A., J. F. Nicol, and I. A. Raja. 2007. “Field Studies of Indoor Thermal Comfort and the Progress of the Adaptive Approach.” Advances in Building Energy Research 1 (1): 55–88.10.1080/17512549.2007.9687269
   Google Scholar
• International Ergonomics Association. 2015. Definition and Domains of Ergonomics. http://www.iea.cc/whats/.
   Google Scholar
• ISO 10075. 2000. Ergonomic Principles Related to Mental Work-load. Brussels: European Committee for Standardization (CEN).
   Google Scholar
• Ivergård, T. 1969. Informationsergonomi [Information Ergonomics]. Stockholm: Rabén & Sjögren.
   Google Scholar
• Johns, G. 2010. “Some Unintended Consequences of Job Design.” Journal of Organizational Behavior 31 (2–3): 361–369.10.1002/job.v31:2/3
   Web of Science ®Google Scholar
• Jones, W. 2012. The Future of Personal Information Management. Part 1. Our Information, Always and Forever. San Rafael, CA: Morgan & Claypool.
   Google Scholar
• Kalyuga, S. 2011. “Cognitive Load Theory: How Many Types of Load Does It Really Need?” Educational Psychology Review 23 (1): 1–19.
   Web of Science ®Google Scholar
• Karasek, R. A. 1979. “Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign.” Administrative Science Quarterly 24 (2): 285–309.10.2307/2392498
   Web of Science ®Google Scholar
• Kirsh, D. 2000. “A Few Thoughts on Cognitive Overload.” Intellectica Revue de l’Association pour la Recherche Cognitive 30: 19–51.
   Google Scholar
• Leaman, A., and W. Bordass. 2000. “Productivity in Buildings: The ‘Killer’ Variables.” In Creating the Productive Workplace, edited by D. Clements-Croome, 153–180. London: E and FN Spon.
   Google Scholar
• Lee, Y. S., and D. A. Guerin. 2010. “Indoor Environmental Quality Differences between Office Types in LEED-certified Buildings in the US.” Building and Environment 45 (5): 1104–1112.10.1016/j.buildenv.2009.10.019
   Web of Science ®Google Scholar
• Leshed, G., and P. Sengers. 2011. “‘I Lie to Myself That I Have Freedom in My Own Schedules’: Productivity Tools and Experience of Busyness.” In Proceedings of the CHI 2011, May 7–12, 2011. Vancouver, BC, Canada, 905–914. New York, NY: ACM.
   Google Scholar
• Lindström, K., A.-L. Elo, A. Skogstad, M. Dallner, F. Gamberale, V. Hottinen, S. Knardahl, and E. Orhede. 2000. User’s Guide for the QPS Nordic: General Nordic Questionnaire for Psychological and Social Factors at Work. Copenhagen: Nordic Council of Ministers.
   Google Scholar
• ManicTime. 2014. Time Management Software. http://www.manictime.com/.
   Google Scholar
• Mark, G., S. T. Iqbal, M. Czerwinski, and P. Johns. 2014. “Bored Mondays and Focused Afternoons: The Rhythm of Attention and Online Activity in the Workplace.” In Proceedings of the CHI 2014, April 26–May 1 2014, Toronto, Canada, 3025–3034. New York, NY: ACM.
   Google Scholar
• Mark, G. J., S. Voida, and A. V. Cardello. 2012. “A Pace not Dictated by Electrons. An Empirical Study of Work without Email.” In Proceedings of the ACM SIGCHI Conference on Human Factors in Computing Systems (CHI´12), May 5–10, 2012. Austin, Texas, 555–564. New York: ACM.
   Google Scholar
• Murray, J., and M. E. Thomson. 2011. “Age-related Differences on Cognitive Overload in an Audio-visual Memory Task.” European Journal of Psychology of Education 26 (1): 129–141.10.1007/s10212-010-0032-7
   Web of Science ®Google Scholar
• Nag, P. G. 2011. “Checklists.” In Encyclopedia of Occupational Health and Safety, edited by J. Mager-Stellman. Geneva: International Labor Organization. http://www.ilo.org/iloenc/part-iv/ergonomics/goals-principles-and-methods/item/483-checklists.
   Google Scholar
• Ragu-Nathan, T. S., M. Tarafdar, B. S. Ragu-Nathan, and Q. Tu. 2008. “The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation.” Information Systems Research 19 (4): 417–433.10.1287/isre.1070.0165
   Web of Science ®Google Scholar
• Renkl, A., T. Hilbert, and S. Schworm. 2009. “Example-based Learning in Heuristic Domains: A Cognitive Load Theory Account.” Educational Psychology Review 21 (1): 78–78.
   Web of Science ®Google Scholar
• Rubio, S., E. Diaz, J. Martin, and J. M. Puente. 2004. “Evaluation of Subjective Mental Workload: A Comparison of SWAT, NASA-TLX, and Workload Profile Methods.” Applied Psychology 53 (1): 61–86.10.1111/apps.2004.53.issue-1
   Web of Science ®Google Scholar
• Salmon, P. M., N. A. Stanton, G. H. Walker, D. Jenkins, D. Ladva, L. Rafferty, and M. Young. 2009. “Measuring Situation Awareness in Complex Systems: Comparison of Measures Study.” International Journal of Industrial Ergonomics 39 (3): 490–500.10.1016/j.ergon.2008.10.010
   Web of Science ®Google Scholar
• Savolainen, R. 2008. Everyday Information Practices. A Social Phenomenological Perspective. Maryland, MD: The Scarecrow Press.
   Google Scholar
• Snagit. 2014. Snagit: Screen Capture Software for Windows, Mac, and Chrome. http://www.techsmith.com/snagit.html.
   Google Scholar
• Stein, M., and B. H. Müller. 2003. “Informationsergonomie – Entwicklung einer Checkliste zur Bewertung der Nutzerfreundlichkeit von Websites [Information Ergonomics – The Development of a Checklist for the Evaluation of the User-friendliness of Websites].” In Psychologie der Arbeitssicherheit und Gesundheit, 12. Workshop 2003 [Psychology of Work Safety and Health, 12. Workshop], edited by H.-G. Giesa, K.-P. Timpe, and U. Winterfeld, 41–44. Heidelberg: Asanger Verlag.
   Google Scholar
• Sullivan, J., G. Baird, and M. Donn. 2013. Measuring Productivity in the Office Workplace. Final Report. Wellington: University of Wellington. Centre for Building Performance Research.
   Google Scholar
• Taylor, R. M. 1990. Situational Awareness Rating Technique (SART): The Development of a Tool for Aircrew Systems Design (AGARD-CP-478). In Situational Awareness in Aerospace Operations, 3/1–3/17. Neuilly Sur Seine: NATO.
   Google Scholar
• Vartiainen, M., E. Palomäki, M. Heiskala, K. Hakkarainen, H. Muukkonen, and K. Salo. 2014. Mobiilimenetelmä monipaikkaisen työn tutkimiseen (MobiMe) [A Method for the Study of Mobile Work]. Espoo: Aalto University.
   Google Scholar
• Vidulich, M. A., and P. S. Tsang. 2012. “Mental Workload and Situation Awareness.” In Handbook of Human Factors and Ergonomics. 4th ed, edited by G. Salvendy, 243–273. Hoboken, NJ: John Wiley.10.1002/9781118131350
   Google Scholar
• Wajcman, J., and E. Rose. 2011. “Constant Connectivity: Rethinking Interruptions at Work.” Organization Studies 32 (7): 941–961.10.1177/0170840611410829
   Web of Science ®Google Scholar
• Young, M. S., K. A. Brookhuis, C. D. Wickens, and P. A. Hancock. 2015. “State of Science: Mental Workload in Ergonomics.” Ergonomics 58 (1): 1–17.10.1080/00140139.2014.956151
   PubMed Web of Science ®Google Scholar