838
Views
3
CrossRef citations to date
0
Altmetric
Articles

Human and machine-induced social stress and cognitive performance

, , &
Pages 440-454 | Received 10 Apr 2020, Accepted 07 Nov 2020, Published online: 01 Dec 2020

References

  • Aarås, A.,. G. Horgen, H. H. Bjørset, O. Ro, and M. Thoresen. 1998. “Musculoskeletal, Visual and Psychosocial Stress in VDU Operators before and after Multidisciplinary Ergonomic Interventions.” Applied Ergonomics 29 (5): 335–354. doi:10.1016/S0003-6870(97)00079-3.
  • Alder, G. S. 2007. “Examining the Relationship between Feedback and Performance in a Monitored Environment: A Clarification and Extension of Feedback Intervention Theory.” The Journal of High Technology Management Research 17 (2): 157–174. doi:10.1016/j.hitech.2006.11.004.
  • Alder, G. S., and M. L. Ambrose. 2005. “An Examination of the Effect of Computerized Performance Monitoring Feedback on Monitoring Fairness, Performance, and Satisfaction.” Organizational Behavior and Human Decision Processes 97 (2): 161–177. doi:10.1016/j.obhdp.2005.03.003.
  • Baltes, P. B., and R. Kliegl. 1992. “Further Testing of Limits of Cognitive Plasticity: Negative Age Differences in a Mnemonic Skill Are Robust.” Developmental Psychology 28 (1): 121–125. doi:10.1037/0012-1649.28.1.121.
  • Baron, R. A. 1988. “Negative Effects of Destructive Criticism: Impact on Conflict, self-efficacy, and task performance.” The Journal of Applied Psychology 73 (2): 199–207. doi:10.1037/0021-9010.73.2.199.
  • Beekman, J. B., M. L. Stock, and T. Marcus. 2016. “Need to Belong, Not Rejection Sensitivity, Moderates Cortisol Response, Self-Reported Stress, and Negative Affect following Social Exclusion.” The Journal of Social Psychology 156 (2): 131–138. doi:10.1080/00224545.2015.1071767.
  • Bertua, C., N. Anderson, and J. F. Salgado. 2005. “The Predictive Validity of Cognitive Ability Tests: A UK Meta-Analysis.” Journal of Occupational and Organizational Psychology 78 (3): 387–409. doi:10.1348/096317905X26994.
  • Biehl, M., D. Matsumoto, P. Ekman, V. Hearn, K. Heider, T. Kudoh, and V. Ton. 1997. “Matsumoto and Ekman’s Japanese and Caucasian Facial Expressions of Emotion (JACFEE): Reliability Data an Cross-National Differences.” Journal of Nonverbal Behavior 21 (1): 3–21. doi:10.1023/A:1024902500935.
  • Bommer, W. H., J. L. Johnson, G. A. Rich, P. M. Podsakoff, and S. B. MacKenzie. 1995. “On the Interchangeability of Objective and Subjective Measures of Employee Performance: A Meta‐Analysis.” Personnel Psychology 48 (3): 587–605. doi:10.1111/j.1744-6570.1995.tb01772.x.
  • Bowling, N. A., and T. A. Beehr. 2006. “Workplace Harassment from the Victim’s Perspective: A Theoretical Model and Meta-Analysis.” The Journal of Applied Psychology 91 (5): 998–1012. doi:10.1037/0021-9010.91.5.998.
  • Brickenkamp, R. 1998. Test d’attention concentrée – d2 [Questionnaire et manuel]. Paris: Les Éditions du Centre de Psychologie Appliquée.
  • Byrne, K. A., T. P. Tibbett, L. N. Laserna, A. R. Carter‐Sowell, and D. A. Worthy. 2016. “Ostracism Reduces Reliance on Poor Advice from Others during Decision Making.” Journal of Behavioral Decision Making 29 (4): 409–418. doi:10.1002/bdm.1886.
  • Cawley, B. D., L. M. Keeping, and P. E. Levy. 1998. “Participation in the Performance Appraisal Process and Employee Reactions: A Meta-Analytic Review of Field Investigations.” Journal of Applied Psychology 83 (4): 615–633. doi:10.1037/0021-9010.83.4.615.
  • Chow, R. M., L. Z. Tiedens, and C. L. Govan. 2008. “Excluded Emotions: The Role of Anger in Antisocial Responses to Ostracism.” Journal of Experimental Social Psychology 44 (3): 896–903. doi:10.1016/j.jesp.2007.09.004.
  • Cianci, A. M., H. J. Klein, and G. H. Seijts. 2010. “The Effect of Negative Feedback on Tension and Subsequent Performance: The Main and Interactive Effects of Goal Content and Conscientiousness.” The Journal of Applied Psychology 95 (4): 618–630. doi:10.1037/a0019130.
  • Claypoole, V. L., and J. L. Szalma. 2017. “Examining Social Facilitation in Vigilance: A Hit and a Miss.” Ergonomics 60 (11): 1485–1499. doi:10.1080/00140139.2017.1308563.
  • Claypoole, V. L., and J. L. Szalma. 2018a. “Independent Coactors May Improve Performance and Lower Workload: Viewing Vigilance under Social Facilitation.” Human Factors 60 (6): 822–832. doi:10.1177/0018720818769268.
  • Claypoole, V. L., and J. L. Szalma. 2018b. “Facilitating Sustained Attention: Is Mere Presence Sufficient?” American Journal of Psychology 131 (4): 417–428.
  • Claypoole, V. L., and J. L. Szalma. 2019. “Electronic Performance Monitoring and Sustained Attention: Social Facilitation for Modern Applications.” Computers in Human Behavior 94: 25–34. doi:10.1016/j.chb.2019.01.001.
  • Comstock, J. R., and R. J. Arnegard. 1992. The Multi-Attribute Task Battery for Human Operator Work-Load and Strategic Behavior Research. “NASA Tech. Memorandum No. 104174”. Hampton, VA: NASA Langley Research Center.
  • Conway, C. C., E. B. Raposa, C. Hammen, and P. A. Brennan. 2018. “Transdiagnostic Pathways from Early Social Stress to Psychopathology: A 20-Year Prospective Study.” Journal of Child Psychology and Psychiatry, and Allied Disciplines 59 (8): 855–862. doi:10.1111/jcpp.12862.
  • Deci, E. L., and R. M. Ryan. 2000. “The” What” and” Why” of Goal Pursuits: Human needs and the Self-Determination of Behavior.” Psychological Inquiry11 (4): 227–268.
  • Demerouti, E., W. Veldhuis, C. Coombes, and R. Hunter. 2019. “Burnout among Pilots: Psychosocial Factors Related to Happiness and performance at simulator training.” Ergonomics 62 (2): 233–245. doi:10.1080/00140139.2018.1464667.
  • Dohrenwend, B. S. 1978. “Social Stress and Community Psychology.” American Journal of Community Psychology 6 (1): 1–14. doi:10.1007/BF00890095.
  • Ferris, D. L., D. J. Brown, J. W. Berry, and H. Lian. 2008. “The Development and Validation of the Workplace Ostracism Scale.” The Journal of Applied Psychology 93 (6): 1348–1366. doi:10.1037/a0012743.
  • Fletcher, C. 1997. Appraisal: Routes to Improved Performance. London: Chartered Institute of Personnel & Development.
  • Gaudreau, P., X. Sanchez, and J. P. Blondin. 2006. “Positive and Negative Affective States in a Performance-Related Setting: Testing the Factorial Structure of the PANAS across Two Samples of French-Canadian Participants.” European Journal of Psychological Assessment 22 (4): 240–249. ​ doi:10.1027/1015-5759.22.4.240.
  • Grabowski, M., and S. D. Sanborn. 2003. “Human Performance and Embedded Intelligent Technology in Safety-Critical Systems.” International Journal of Human-Computer Studies 58 (6): 637–670. doi:10.1016/S1071-5819(03)00036-3.
  • Gruenewald, T. L., M. E. Kemeny, N. Aziz, and J. L. Fahey. 2004. “Acute Threat to the Social Self: Shame, Social Self-Esteem, and Cortisol Activity.” Psychosomatic Medicine 66 (6): 915–924. doi:10.1097/01.psy.0000143639.61693.ef.
  • Guilford, J. P. 1967. The Nature of Human Intelligence. New York: McGraw-Hill.
  • Hall, B., and D. D. Henningsen. 2008. “Social Facilitation and Human-Computer Interaction.” Computers in Human Behavior 24 (6): 2965–2971. doi:10.1016/j.chb.2008.05.003.
  • Hancock, P. A., and J.S. Warm. 1989. “A Dynamic Model of Stress and Sustained Attention.” Human Factors 31 (5): 519–537. doi:10.1177/001872088903100503.
  • Heatherton, T. F., and J. Polivy. 1991. “Development and Validation of a Scale for Measuring State Self-Esteem.” Journal of Personality and Social Psychology 60 (6): 895–910. doi:10.1037/0022-3514.60.6.895.
  • Higgins, E. T. 1997. “Beyond Pleasure and Pain.” American Psychologist, 52, 1280–1300.
  • Hockey, G. R. J. 1986. “Changes in Operator Efficiency as a Function of Environmental Stress, Fatigue, and Circadian Rhythms.” In Handbook of Perception and Human Performance, Vol.2: Cognitive Processes and Performance, edited by K. Boff, L. Kaufmann, and J. P. Thomas, ch.44, 1–49. New York, NY: John Wiley and Sons, Inc.
  • Hockey, G. R. J. 1997. “Compensatory Control in the Regulation of Human Performance under Stress and High Workload: A Cognitive – Energetical Framework.” Biological Psychology 45: 73–93.
  • Holbrook Jr, R. L. 2002. “Contact Points and Flash Points: Conceptualizing the Use of Justice Mechanisms in the Performance Appraisal Interview.” Human Resource Management Review12 (1): 101–123.
  • Hunter, J. E., and R. F. Hunter. 1984. “Validity and Utility of Alternative Predictors of Job Performance.” Psychological Bulletin 96 (1): 72–98. doi:10.1037/0033-2909.96.1.72.
  • Ilgen, D., and C. Davis. 2000. “Bearing Bad News: Reactions to Negative Performance Feedback.” Applied Psychology 49 (3): 550–565. doi:10.1111/1464-0597.00031.
  • Jeske, D., and A. M. Santuzzi. 2015. “Monitoring What and How: Psychological Implications of Electronic Performance Monitoring.” New Technology. Work and Employment 30 (1): 62–78. doi:10.1111/ntwe.12039.
  • Kern, J. H., and A. A. Grandey. 2009. “Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees.” Journal of Occupational Health Psychology 14 (1): 46–57. doi:10.1037/a0012684.
  • Kirschbaum, C., K. M. Pirke, and D. H. Hellhammer. 1993. “The ‘Trier Social Stress Test’ – a Tool for Investigating Psychobiological Stress Responses in a Laboratory Setting.” Neuropsychobiology 28 (1–2): 76–81. doi:10.1159/000119004.
  • Kluge, A., M. Silbert, U. S. Wiemers, B. Frank, and O. T. Wolf. 2019. “Retention of a Standard Operating Procedure under the Influence of Social Stress and Refresher Training in a Simulated Process Control Task.” Ergonomics 62 (3): 361–375. doi:10.1080/00140139.2018.1542036.
  • Kluger, A. N., and N. DeNisi. 1996. “The Effects of Feedback Interventions on Performance: A Historical Review, a Meta-Analysis, and a Preliminary Feedback Intervention Theory.” Psychological Bulletin 119 (2): 254–284. doi:10.1037/0033-2909.119.2.254.
  • Kluger, A. N., and S. Adler. 1993. “Person-Versus Computer-Mediated Feedback.” Computers in Human Behavior 9 (1): 1–16. doi:10.1016/0747-5632(93)90017-M.
  • Lechermeier, J., and M. Fassnacht. 2018. “How Do Performance Feedback Characteristics Influence Recipients’ Reactions? A State-of-the-Art Review on Feedback Source, Timing, and Valence Effects.” Management Review Quarterly 68 (2): 145–193. doi:10.1007/s11301-018-0136-8.
  • Leung, A. S., L. Z. Wu, Y. Y. Chen, and M. N. Young. 2011. “The Impact of Workplace Ostracism in Service Organizations.” International Journal of Hospitality Management 30 (4): 836–844. doi:10.1016/j.ijhm.2011.01.004.
  • Leymann, H. 1996. “The Content and Development of Mobbing at Work.” European Journal of Work and Organizational Psychology 5 (2): 165–184. doi:10.1080/13594329608414853.
  • Lustenberger, D. E., and C. M. Jagacinski. 2010. “Exploring the Effects of Ostracism on Performance and Intrinsic Motivation.” Human Performance 23 (4): 283–304. doi:10.1080/08959285.2010.501046.
  • Matthews, G., Campbell, S.E. Falconer, S. Joyner, L.A. Huggins, J. Gilliland, K. Grier, R. &,Warm. and G.J.S. 2002. “Fundamental Dimensions of Subjective State in Performance Settings: Task Engagement, Distress, and Worry.” Emotion 2 (4): 315–340. doi:10.1037/1528-3542.2.4.315.
  • Mednick, S. A. 1968. “The Remote Associates Test.” The Journal of Creative Behavior 2 (3): 213–214. doi:10.1002/j.2162-6057.1968.tb00104.x.
  • Moore, D. A., and W. M. Klein. 2008. “Use of Absolute and Comparative Performance Feedback in Absolute and Comparative Judgments and Decisions.” Organizational Behavior and Human Decision Processes 107 (1): 60–74. doi:10.1016/j.obhdp.2008.02.005.
  • .Moriyama, T. S., M. Drukker, A. Gadelha, P. M. Pan, G. A. Salum, G. G. Manfro, J.s Mari, E. C. Miguel, L. A. Rohde, G. V. Polanczyk, J. van Os, and R. A. Bressan. 2018. “The Association between Psychotic Experiences and Traumatic Life Events: The Role of the Intention to Harm.” Psychological Medicine 48 (13): 2235–2246. doi:10.1017/S0033291717003762.
  • Murphy, K. R., and J. N. Cleveland. 1995. Understanding Performance Appraisal: Social, Organizational, and Goal-Based Perspectives. Thousand Oaks, CA: Sage.
  • Nease, A. A., B. O. Mudgett, and M. A. Quiñones. 1999. “Relationships among Feedback Sign, Self-Efficacy, and Acceptance of Performance Feedback.” Journal of Applied Psychology 84 (5): 806–814. doi:10.1037/0021-9010.84.5.806.
  • Oaten, M., K. D. Williams, A. Jones, and L. Zadro. 2008. “The Effects of Ostracism on Self–Regulation in the Socially Anxious.” Journal of Social and Clinical Psychology 27 (5): 471–504. doi:10.1521/jscp.2008.27.5.471.
  • Pearce, J. L., and L. W. Porter. 1986. “Employee Responses to Formal Performance Appraisal Feedback.” Journal of Applied Psychology 71 (2): 211–218. doi:10.1037/0021-9010.71.2.211.
  • Peeters, M. C., W. B. Schaufeli, and B. P. Buunk. 1995. “The Role of Attributions in the Cognitive Appraisal of Work-Related Stressful Events: An Event-Recording Approach.” Work & Stress 9 (4): 463–474. doi:10.1080/02678379508256893.
  • Peifer, C., J. Sauer, and C. Antoni. 2020. “Effects of Social Stress on Performance and Strain in Complex Multiple-Task Environments.” Ergonomics 63 (9): 1088–1100. doi:10.1080/00140139.2020.1765028.
  • Plessow, F., S. Schade, C. Kirschbaum, and R. Fischer. 2012. “Better not to Deal with Two Tasks at the Same Time when Stressed? Acute Psychosocial Stress Reduces Task Shielding in Dual-task Performance.” Cognitive, Affective, – Behavioral Neuroscience12 (3), 557–570.
  • Raver, J. L., J. M. Jensen, J. Lee, and J. O’Reilly. 2012. “Destructive Criticism Revisited: Appraisals, Task Outcomes, and the Moderating Role of Competitiveness.” Applied Psychology 61 (2): 177–203. doi:10.1111/j.1464-0597.2011.00462.x.
  • Resnik, P.V., and H. B. Lammers. 1985. “The Influence of Self-Esteem on Cognitive Responses to Machine-Like versus Human-Like Computer Feedback.” The Journal of Social Psychology 125 (6): 761–769. doi:10.1080/00224545.1985.9713550.
  • Sauer, J., S. Schmutz, A. Sonderegger, and N. Messerli. 2019. “Social Stress and Performance in Human-Machine Interaction: A Neglected Research Field.” Ergonomics 62 (11): 1377–1391. doi:10.1080/00140139.2019.1652353.
  • Semmer, N. K., F. Tschan, L. L. Meier, S. Facchin, and N. Jacobshagen. 2010. “Illegitimate Tasks and Counterproductive Work Behavior.” Applied Psychology 59 (1): 70–96. doi:10.1111/j.1464-0597.2009.00416.x.
  • Semmer, N. K., F. Tschan, N. Jacobshagen, T. A. Beehr, A. Elfering, W. Kälin, and L. L. Meier. 2019. “Stress as Offense to Self: A Promising Approach Comes of Age.” Occupational Health Science 3 (3): 205–238. ”doi:10.1007/s41542-019-00041-5.
  • Semmer, N. K., N. Jacobshagen, L. L. Meier, A. Elfering, T. A. Beehr, W. Kälin, and F. Tschan. 2015. “Illegitimate Tasks as a Source of Work Stress.” Work and Stress 29 (1): 32–56. doi:10.1080/02678373.2014.1003996.
  • Semmer, N., N. Jacobshagen, L. Meier, and A. H. Elfering. 2007. “Occupational Stress Research: The Stress-as-Offense-to-Self Perspective.” In Occupational Health Psychology: European Perspectives on Research, Education and Practice, edited by J. Houdmont and S. McIntyre, 43–60. Portugal: ISMAI Publishing.
  • Stanton, J. M. 2000. “Reactions to Employee Performance Monitoring: Framework, Review, and Research Directions.” Human Performance 13 (1): 85–113. doi:10.1207/S15327043HUP1301_4.
  • Steinborn, M. B., R. Langner, H. C. Flehmig, and L. Huestegge. 2018. “Methodology of Performance Scoring in the d2 Sustained-Attention Test: Cumulative-Reliability Functions and Practical Guidelines.” Psychological Assessment 30 (3): 339–357. doi:10.1037/pas0000482.
  • Stroud, L. R., M. Tanofsky-Kraff, D. E. Wilfley, and P. Salovey. 2000. “The Yale Interpersonal Stressor (YIPS): Affective, Physiological, and Behavioral Responses to a Novel Interpersonal Rejection Paradigm.” Annals of Behavioral Medicine: A Publication of the Society of Behavioral Medicine 22 (3): 204–213. doi:10.1007/bf02895115.
  • Sundar, S. S., and C. Nass. 2000. “Source Orientation in Human-Computer Interaction: Programmer, Networker, or Independent Social Actor.” Communication Research 27 (6): 683–703. doi:10.1177/009365000027006001.
  • Szalma, J. L. 2014. “On the Application of Motivation Theory to Human Factors/Ergonomics: Motivational Design Principles for Human-Technology Interaction.” Human Factors 56 (8): 1453–1471. doi:10.1177/0018720814553471.
  • Thuillard, S., and M. Richter. 2018. “French items of the Remote Associates Task.” Unpublished raw data.
  • Van Dijk, D., and A. N. Kluger. 2011. “Task Type as a Moderator of Positive/Negative Feedback Effects on Motivation and Performance: A Regulatory Focus Perspective.” Journal of Organizational Behavior 32 (8): 1084–1105. doi:10.1002/job.725.
  • Villada, C., V. Hidalgo, M. Almela, and A. Salvador. 2016. “Individual Differences in the Psychobiological Response to Psychosocial Stress (Trier Social Stress Test): the Relevance of Trait Anxiety and Coping Styles.” Stress and Health: Journal of the International Society for the Investigation of Stress 32 (2): 90–99. doi:10.1002/smi.2582.
  • Watson, D., L. A. Clark, and A. Tellegen. 1988. “Development and Validation of Brief Measures of Positive and Negative Affect: The PANAS Scales.” Journal of Personality and Social Psychology 54 (6): 1063–1070. doi:10.1037/0022-3514.54.6.1063.
  • Waytz, A., J. Heafner, and N. Epley. 2014. “The Mind in the Machine: Anthropomorphism Increases Trust in an Autonomous Vehicle.” Journal of Experimental Social Psychology 52: 113–117. doi:10.1016/j.jesp.2014.01.005.
  • Wilkinson, R., and M. Marmot. 2004. Les déterminants sociaux de la santé: les faits. Accessed 18 November 2020. http://www.euro.who.int/__data/assets/pdf_file/0006/98439/E82519.pdf?ua=1
  • Williams, K. D. 2007. “Ostracism.” Annual Review of Psychology 58: 425–452. doi:10.1146/annurev.psych.58.110405.085641.
  • Williams, R. B., and C. A. Clippinger. 2002. “Aggression, Competition and Computer Games: Computer and Human Opponents.” Computers in Human Behavior 18 (5): 495–506. doi:10.1016/S0747-5632(02)00009-2.
  • Wölfer, R., and H. Scheithauer. 2013. “Ostracism in Childhood and Adolescence: Emotional, Cognitive, and Behavioral Effects of Social Exclusion.” Social Influence 8 (4): 217–236. doi:10.1080/15534510.2012.706233.
  • Wu, Y. H., C. Fassert, and A. S. Rigaud. 2012. “Designing Robots for the Elderly: Appearance Issue and beyond. Archives of Gerontology and Geriatrics 54 (1): 121–126. doi:10.1016/j.archger.2011.02.003.
  • Xu, K., and M. Lombard. 2017. “Persuasive Computing: Feeling Peer Pressure from Multiple Computer Agents.” Computers in Human Behavior 74: 152–162. doi:10.1016/j.chb.2017.04.043.
  • Zadro, L., K., D. Williams, and R. Richardson. 2004. “How Low Can You Go? Ostracism by a Computer is Sufficient to Lower Self-Reported Levels of Belonging, Control, Self-Esteem, and Meaningful Existence.” Journal of Experimental Social Psychology 40 (4): 560–567. doi:10.1016/j.jesp.2003.11.006.
  • Zhao, H., Z. Peng, and G. Sheard. 2013. “Workplace Ostracism and Hospitality Employees’ Counterproductive Work Behaviors: The Joint Moderating Effects of Proactive Personality and Political Skill.” International Journal of Hospitality Management 33: 219–227. doi:10.1016/j.ijhm.2012.08.006.
  • Zhou, J. 1998. “Feedback Valence, Feedback Style, Task Autonomy, and Achievement Orientation: Interactive Effects on Creative Performance.” Journal of Applied Psychology 83 (2): 261–276. doi:10.1037/0021-9010.83.2.261.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.