Exploring patient flow management through a lens of cognitive systems engineering

References

• Adriaensen, A., R. Patriarca, A. Smoker, and J. Bergström. 2019. “A Socio-technical Analysis of Functional Properties in a Joint Cognitive System : A Case Study in an Aircraft Cockpit.” Ergonomics 62 (12): 1598–1616. doi:10.1080/00140139.2019.1661527.
   PubMed Web of Science ®Google Scholar
• Arman, R., O.E. Vie, and H. Åsvoll. 2012. “Refining Shadowing Methods for Studying Managerial Work.”. In The Work of Managers towards a Practice Theory of Management, edited by Tengblad S, 301–317. New York: Oxford University Press. doi:10.1093/acprof:oso/9780199639724.003.0016.
   Google Scholar
• Carayon, P., P. Hancock, N. Leveson, I. Noy, L. Sznelwar, and G. van Hootegem. 2015. “Advancing a Sociotechnical Systems Approach to Workplace Safety – Developing the Conceptual Framework.” Ergonomics 58 (4): 548–564. doi:10.1080/00140139.2015.1015623.
   PubMed Web of Science ®Google Scholar
• Devers, K. 1999. “Qualitative Research When We See It? Beginning the Dialogue in Health Services Research Terms.” Health Services Research 34 (5): 1153–1188.
   PubMed Web of Science ®Google Scholar
• Graneheim, U.H., B.M. Lindgren, and B. Lundman. 2017. “Methodological Challenges in Qualitative Content Analysis: A Discussion Paper.” Nurse Education Today 56: 29–34. doi:10.1016/j.nedt.2017.06.002.
   PubMed Web of Science ®Google Scholar
• Hamel, G., and L. Välikangas. 2003. “The Quest for Resilience.” Harvard Business Review 81 (9): 52–63, 131.
   PubMed Web of Science ®Google Scholar
• Hollnagel, E., and D.D. Woods. 2007. Joint Cognitive Systems: Foundations of Cognitive Systems Engineering. Vol. 15. Boca Raton: CRC Press. doi:10.1177/106480460701500208.
   Google Scholar
• Hybinette, K., K. Pukk Härenstam, and M. Ekstedt. 2021. “A First-line Management Team’s Strategies for Sustaining Resilience in a Specialised Intensive Care Unit-A Qualitative Observational Study.” BMJ Open 11 (3): e040358. doi:10.1136/bmjopen-2020-040358.
   PubMed Web of Science ®Google Scholar
• Klein, G., P.J. Feltovich, J.M. Bradshaw, and D.D. Woods. 2005. “Common Ground and Coordination in Joint Activity.” In Organizational Simulation, edited by W.B. Rouse and K.R. Boff, 139–184. New York: John Wiley & Sons, Inc. doi:10.1002/0471739448.ch6.
   Google Scholar
• Kvale, S. 2009. Den Kvalitativa Forskningsintervjun - Andra Upplagan. 2nd ed. Lund: Studentlitteratur AB.
   Google Scholar
• Lincoln, Y.S. 1995. “Emerging Criteria for Quality in Qualitative and Interpretive Research.” Qualitative Inquiry 1 (3): 275–289. doi:10.1177/107780049500100301.
   Google Scholar
• Lundberg, J., and B.J.E. Johansson. 2021. “A Framework for Describing Interaction between Human Operators and Autonomous, Automated, and Manual Control Systems.” Cognition, Technology & Work 23 (3): 381–401. doi:10.1007/s10111-020-00637-w.
   Web of Science ®Google Scholar
• MacKinnon, R.J., D. Slater, K. Pukk-Härenstam, U. von Thiele Schwarz, and T. Stenfors. 2022. “Adaptations to Practice and Resilience in a Paediatric Major Trauma Centre during a Mass Casualty Incident.” British Journal of Anaesthesia 128 (2): e120–e126. doi:10.1016/j.bja.2021.07.024.
   PubMed Web of Science ®Google Scholar
• Mahajan, A., S.D. Islam, M.J. Schwartz, and M. Cannesson. 2017. “A Hospital Is Not Just a Factory, but a Complex Adaptive system - Implications for Perioperative Care.” Anesthesia and Analgesia 125 (1): 333–341. doi:10.1213/ANE.0000000000002144.
   PubMed Web of Science ®Google Scholar
• Mazzocato, P., J. Thor, U. Bäckman, M. Brommels, J. Carlsson, F. Jonsson, M. Hagmar, and C. Savage. 2014. “Complexity Complicates Lean: Lessons from Seven Emergency Services.” Journal of Health Organization and Management 28 (2): 266–288. doi:10.1108/JHOM-03-2013-0060.
   PubMed Web of Science ®Google Scholar
• McDonald, S., and B. Simpson. 2014. “Shadowing Research in Organizations: The Methodological Debates.” Qualitative Research in Organizations and Management: An International Journal 9 (1): 3–20. doi:10.1108/QROM-02-2014-1204.
   Google Scholar
• Meier, M. 1998. “Architecting Principles for Systems of Systems.” Systems Engineering 1 (4): 267–284.
   Google Scholar
• Mumford, E. 2006. “The Story of Socio-Technical Design: Reflections on Its Successes, Failures and Potential.” Information Systems Journal 16 (4): 317–342. doi:10.1111/j.1365-2575.2006.00221.x.
   Web of Science ®Google Scholar
• Nemeth, C., R. Cook, and D. Woods. 2004. “The Messy Details: Insights from Technical Work in Healthcare.” In Special Issue on Studies in Healthcare Technical Work. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, edited by C. Nemeth, R. Cook, and D. Woods, 6th ed., Vol. 34, 689–692. Los Angeles: Human Factors and Ergonomics Society. doi:10.1109/TSMCA.2004.836802.
   Google Scholar
• Nugus, P., A. Holdgate, M. Fry, R. Forero, S. McCarthy, and J. Braithwaite. 2011. “Work Pressure and Patient Flow Management in the Emergency Department: Findings from an Ethnographic Study.” Academic Emergency Medicine: Official Journal of the Society for Academic Emergency Medicine 18 (10): 1045–1052. doi:10.1111/j.1553-2712.2011.01171.x.
   PubMed Web of Science ®Google Scholar
• Patton, M.Q. 2014. Qualitative Research & Evaluation Methods: Integrating Theory and Practice. United Kingdom: SAGE Publications.
   Google Scholar
• Plsek, P.E., and T. Greenhalgh. 2001. “Complexity Science: The Challenge of Complexity in Health Care.” BMJ (Clinical Research ed.) 323 (7313): 625–628. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1121189/pdf/625.pdf%0Ahttp://www.ncbi.nlm.nih.gov/pubmed/11557716.
   PubMed Web of Science ®Google Scholar
• Praetorius, G., E. Hollnagel, and J. Dahlman. 2015. “Modelling Vessel Traffic Service to Understand Resilience in Everyday Operations.” Reliability Engineering & System Safety 141: 10–21. doi:10.1016/j.ress.2015.03.020.
   Web of Science ®Google Scholar
• Reiman, T., C. Rollenhagen, E. Pietikäinen, and J. Heikkilä. 2015. “Principles of Adaptive Management in Complex Safety-critical Organizations.” Safety Science 71 (PB): 80–92. doi:10.1016/j.ssci.2014.07.021.
   Web of Science ®Google Scholar
• Roth, E.M., and E.S. Patterson. 2005. “Using Observational Study as a Tool for Discovery: Uncovering Cognitive and Collaborative Demands and Adaptive Strategies.” In How Professionals Make Decision. Volume 5, edited by B.B. Henry Montgomery and Raanan Lipshitz, 5th ed., 379–393.Boca Raton: CRC Press.
   Google Scholar
• Rouse, W. 2008. “Health Care as a Complex Adaptive System: implications for Design and Management.” Bridge-Washington-National Academy of Engineering 38 (1): 17.
   Google Scholar
• Saghafian, S., G. Austin, and S.J. Traub. 2015. “Operations Research/Management Contributions to Emergency Department Patient Flow Optimization: Review and Research Prospects.” IIE Transactions on Healthcare Systems Engineering 5 (2): 101–123. doi:10.1080/19488300.2015.1017676.
   Google Scholar
• Shannon, S.E., and H.-F. Hsieh. 2005. “Three Approaches to Qualitative Content Analysis.” Qualitative Health Research 15 (9): 1277–1288. doi:10.1177/1049732305276687.
   PubMed Web of Science ®Google Scholar
• Smith, P.J., and R.R. Hoffman. 2017. “The evolution and maturation of CSE.” In Cognitive Systems Engineering: The Future for a Changing World, edited by P. J. Smith,and R.R.Hoffman, 3–53. Boca Raton: CRC Press. doi:10.1201/9781315572529.
   Google Scholar
• Son, C., F. Sasangohar, J. Moon, M.S. Mannan, S.C. Peres, and T.J. Neville. 2018. “Journal of Loss Prevention in the Process Industries Modeling an Incident Management Team as a Joint Cognitive System.” Journal of Loss Prevention in the Process Industries 56 (July): 231–241. doi:10.1016/j.jlp.2018.07.021.
   Web of Science ®Google Scholar
• Spradley, J.P. 1980. Participant Observation. USA: Waveland Press, Inc.
   Google Scholar
• Tong, A., P. Sainsbury, and J. Craig. 2007. “Consolidated Criteria for Reporting Qualitative Research (COREQ): A 32-Item Checklist for Interviews and Focus Groups.” International Journal for Quality in Health Care: Journal of the International Society for Quality in Health Care 19 (6): 349–357. doi:10.1093/intqhc/mzm042.
   PubMed Web of Science ®Google Scholar
• Villa, S., A. Prenestini, and I. Giusepi. 2014. “A Framework to Analyze Hospital-Wide Patient Flow Logistics: Evidence from an Italian Comparative Study.” Health Policy 115 (2–3): 196–205. doi:10.1016/j.healthpol.2013.12.010.
   PubMed Web of Science ®Google Scholar
• Weaver, S., X. Che, L. Petersen, and S. Hysong. 2018. “Unpacking Care Coordination through a Multiteam System Lens: A Conceptual Framework and Systematic Review.” Medical Care 56 (3): 247–259. doi:10.1097/MLR.0000000000000874.
   PubMed Web of Science ®Google Scholar
• Winasti, W., S. Elkhuizen, L. Berrevoets, G. van Merode, and H. Berden. 2018. “Inpatient Flow Management: A Systematic Review.” International Journal of Health Care Quality Assurance 31 (7): 718–734. doi:10.1108/IJHCQA-03-2017-0054.
   PubMedGoogle Scholar