Providing human factors knowledge to non-specialists: a structured method for the evaluation of future speech interfaces

References

• ANNETT , J. , DUNCAN , K.D. , STAMMERS , R. B. and GRAY , M. J. 1971 , Task Analysis , HMSO Training Information Paper .
   Google Scholar
• BABER , C. and STAMMERS , R.B. 1989 , Is it natural to talk to computers? An experiment using the 'Wizard of Oz' technique , in E. Megaw (ed.) Contemporary Ergonomics 1989 ( Taylor & Francis , London ), 234 – 239 .
   Google Scholar
• BELL , D. W. and BECKER , R. W. 1983 , Designing experiments to evaluate speech I/O devices and applicationsat , Speech Technology , Jan.-Feb. , 70 – 79 .
   Google Scholar
• BELLOTTI , V. 1988 , Implications of current design practice for the use of HCI techniques , in D. M. Jones and R. Winder (eds) People and Computers IV Proceedings of HCI '88 ( Cambridge University Press , Cambridge ).
   Google Scholar
• BUBENKO , J. A. Jr 1986 , Information system methodologies-a research view , in T. W. Olle, H. G. Sol, and A. A. Verrijn-Stuart (eds) Information System Design Methodologies Improving the Practice ( Elsevier Amsterdam ), 289 – 318 .
   Google Scholar
• BUCKLEY , P. and LONG , J. 1985 , Effects of system and knowledge variables on a task component 1830 M. A. Life et al. of Teleshopping' , in P. Johnson and S. Cook (eds) People and Computers Designing the Interface ( Cambridge University Press , Cambridge ), pp. 76 – 91 .
   Google Scholar
• CARD , S. K. , MORAN , T. P. and NEWELL , A. 1983 , The Psychology of Human-Computer Interaction ( Lawrence Erlbaum , Hillsdale , NJ ).
   Google Scholar
• CARROLL , J. M. , and CAMPBELL , R. L. 1989 , Artifacts as psychological theories the case of human-computer interaction . Behaviour & Information Technology , 8 , 247 – 256 .
   Web of Science ®Google Scholar
• CLARK , P. E. J. 1986 , Implementation of voice input to computer applications . Journal of Information Technology , 1 , 39 – 56 .
   Google Scholar
• CONRAD , R. and HULL , A. J. 1968 , The preferred layout for numeral data entry keysets , Ergonomics , 11 , 165 – 173 .
   PubMed Web of Science ®Google Scholar
• COOPER , M. B. 1987 , Voice input/output-the human factors issues , British Telecom Technology Journal , 5 , July 1987 .
   Google Scholar
• DEATHERAGE , B. H. 1972 , Auditory and other sensory forms of information presentation , in H. P. Van Cott and R. G. Kinkade (eds) Human Engineering Guide to Equipment Design ( US Government Printing Office , Washington DC ), pp. 123 – 160 .
   Google Scholar
• DEW , A. M. , HARDWICK , B. A. , ROACH , P. J. , SHIRT , M. A. and KIRBY , H. R. 1986 , Voice degradation problems in using automatic speech recognizers , IEE International Conference on Speech Input/Output Techniques and Applications , 24 – 26 March , 319 – 323 .
   Google Scholar
• DIAPER , D. 1989 , Giving HCI away , in A. Sutcliffe and L. Macaulay (eds) People and Computers V ( Cambridge ), 109 – 117 .
   Google Scholar
• VAN DUK , T. A. 1980 , Macrostructures An Interdisciplinary Study of Global Structures in Discourse, Interaction, and Cognition ( Lawrence Erlbaum , Hillsdale , NJ ).
   Google Scholar
• DODDINGTON , G. R. and SCHALK , T. D. 1981 , Speech recognition turning theory into practice , IEEE Spectrum , 18 . 9 , 26 – 32 .
   Web of Science ®Google Scholar
• DOWELL , J.LONG 1989 , Towards a conception for an engineering discipline of human factors , Ergonomics , 32 , 1513 – 1535 .
   PubMed Web of Science ®Google Scholar
• DYE , R. , ARNOTT , J. L. , NEWELL , A. F. , CARTER, K. E. CRUICKSHANK , G. 1990 , Simulating the speech-operated user interfaces of the future the case of listening typewriters , in M. A. Life, C. S. Narborough-Hall, and W. I. Hamilton (eds) Simulation and the User Interface ( Taylor & Francis , London ), 159 – 168 .
   Google Scholar
• EMSHOFF , J. R. and SISSON , R. L. 1970 , Design and Use of Computer Simulation Models ( Macmillan , London ).
   Google Scholar
• FRASER , N. M. and GILBERT , G. N. ( 1991 ) Simulating speech system , Computer Speech and Language , 5 , 81 – 99 .
   Google Scholar
• FUNK , K. and MCDOWELL , E. 1982 , Voice input/output in perspective . Proceedings of the Human. Factors Society 26th Annual Meeting , 218 – 222 .
   Google Scholar
• GARDINER , M. and CHRISTIE , B. 1982 , Applying Cognitive Psychology to User Interface Design ( John Wiley , Chichester ).
   Google Scholar
• GOULD , J. D. , CONTI , J. and HOVANYECZ , T. 1983 , Composing letters with a simulated listening typewriter , Communications of the ACM , 26 , 295 – 308 .
   Web of Science ®Google Scholar
• HARTSON , H. R. and SMITH , E. C. 1991 , Rapid prototyping in human-computer interface development , Interacting with Computers , 3 , 51 – 91 .
   Google Scholar
• JONES , D. , HAPESHI , K. , FRANKISH , C. , 1989 , Design guidelines for speech recognition interfaces , Applied Ergonomics , 20 , 47 – 52 .
   PubMed Web of Science ®Google Scholar
• JORDAN , G. , LEE , I. and CAWSEY , G. 1988 , Learning from experience a report on the arrangements for managing major projects in the Procurement Executive . Report to the Minister of State for Defence Procurement , Ministry of Defence , UK .
   Google Scholar
• KNIGHT , J. A. and PECKHAM , J. B. 1984 , A generic model for the assessment of speech input applications . Report to Logica Space and Defence Systems Ltd , reference 93.4628 .
   Google Scholar
• LEVENE , P. 1987 , Competition and collaboration UK defence procurement policy , Journal of the Royal United Services Institute for Defence Studies , 132 , 3 – 6 .
   Google Scholar
• LIFE , M. A. 1990 , A conceptualization of simulation for user interface development , in M. A. Life, C. S. Narborough-Hall, and W. I. Hamilton (eds) Simulation and the User Interface ( Taylor & Francis , London ), 31 – 42 .
   Google Scholar
• LIFE , M. A. 1991 , Evaluating performance for procurement a structured method for assessing the usability of future speech interfaces , PhD Thesis , University of London .
   Google Scholar
• LIFE , M. A. , LEE , B. P. and LONG , J. B. 1988 , Assessing the usability of future speech technology towards a method , in W. A. Ainsworth and J. N. Holmes (eds) Proceedings of SPEECH '88 Seventh FASE Symposium ( Institute of Acoustics , Edinburgh ), 1297 – 1304 .
   Google Scholar
• LIFE , M. A. and LONG , J. B. 1987 , The use of people to simulate machines an ergonomic approach , in E. Megaw (ed.) Contemporary Ergonomics 1987 ( Taylor & Francis , London ), 117 – 122 .
   Google Scholar
• LIFE , M. A. , LONG , J. B. and LEE , B. P. 1988 , Human simulation of speech technology an illustration of the ergonomic approach , in E. Megaw (ed.) Contemporary Ergonomics 1988 ( Taylor & Francis , London ), 81 – 86 .
   Google Scholar
• LIM , K. Y. , LONG , J. B. and SILCOCK , N. 1992 , Integrating human factors with the Jackson System Development method an illustrated overview , Ergonomics , 35 , 1135 – 1161 .
   PubMed Web of Science ®Google Scholar
• LONG , J. 1986 , Problems in the control of motor output during multi-modal dialogues involving voices , paper presented at NATO Conference 'Structure des Dialogues Multimodaux a Composante Orale' , Venaco , France , 1 – 5 September.
   Google Scholar
• LONG , J. and DOWELL , J. 1989 , Conceptions of the discipline of HCI craft, applied science and engineering , in A. Sutcliffe, and L. Macaulay (eds) People and Computers V ( Cambridge University Press , Cambridge ), 9 – 32 .
   Google Scholar
• MARICS , M. A. and WILLIGES , B. H. 1988 , The intelligibility of synthesized speech in a data enquiry system , Human Factors , 30 , 719 – 732 .
   PubMed Web of Science ®Google Scholar
• MARTEN , G. L. 1989 , The utility of speech input in user-computer interfaces , International Journal of Man-Machine Studies , 30 , 355 – 375 .
   Google Scholar
• MEISTER , D. 1986 , Human Factors Testing and Evaluation ( Elsevier , Amsterdam ).
   Google Scholar
• MORAN , T. P. 1981 , The command language grammar a representation for the user interface of interactive computer system , International Journal of Man-Machine Studies , 15 , 3 – 50 .
   Google Scholar
• MOREL , M-A. 1986 , Computer-human communication , paper presented at NATO Conference 'Structure des Dialogues Multimodaux a Composante Orale' , Venaco , France . 1 – 5 September.
   Google Scholar
• MOUNTFORD , S. J. , NORTH , R. A. , METZ , S. V. and WARNER , N. 1982 , Methodology for exploring voice-interactive avionics tasks optimizing interactive dialogues , in Proceedings of the Human Factors Society 26th Annual Meeting , 207 – 211 .
   Google Scholar
• POWER , R. C. , HUGHES , R. D. and KING , R. A. 1986 , Verification archetype updating and token set selections as a means of improving the performance of menu-driven isolated-word recognition systems using Time Encoded Speech descriptions in high acoustic noise backgrounds , in IEE International Conference on Speech Input/Output; Techniques and Applications, London , March , 144 – 151 .
   Google Scholar
• PRATT , R. L. 1986 , On the intelligibility of synthetic speech , in Proceedings of the Institute of Acoustics , Volume 8 ( Institute of Acoustics , Edinburgh ).
   Google Scholar
• PRATT , R. L. 1987 , Quantifying the performance of text-to-speech synthesisers , Speech Technology , March-April , 54 – 64 .
   Google Scholar
• RICHARDS , M. A. and UNDERWOOD , K. 1984 , Talking to machines how are people naturally inclined to speak? in E. D. Megaw (ed.) Contemporary Ergonomics 1984. ( Taylor & Francis , London ).
   Google Scholar
• S.A.M. PARTNERSHIP 1988 , Multilingual speech assessment methods , in W. A. Ainsworth and J. Holmes (eds) Proceedings of Speech '88 ( Institute of Acoustics , Edinburgh ), 137 – 143 .
   Google Scholar
• SHEPHERD , A. 1988 , in D. Diaper (ed.) Task Analysis for Human-Computer Interaction ( Ellis Horwood , Chichester ).
   Google Scholar
• SIMPSON , C. A. , MCCAULAY , M. E. , ROLAND , E. F. , RUTH , J. C. and WILLIGES , B. H. 1985 , System design for speech recognition , Human Factors , 27 , 115 – 141 .
   PubMed Web of Science ®Google Scholar
• SMITH , S. L. and MOSIER , J. N. 1986 , Guidelines for Designing User Interface Software ( Mitre Corp. , Bedford , Massachusetts ).
   Google Scholar
• TALBOT , M. 1987 , Reaction time as a metric for the intelligibility of synthetic speech , in J. A. Waterworth and M. Talbot (eds) Speech and Language-Based Interaction with Machines Towards the Conversational Computer ( Ellis Horwood , Chichester ), 66 – 88 .
   Google Scholar
• TSANG , P. S. , HART , S. G. and VIDULICH , M. A. ( 1986 ) The effects of display-control I/O compatibility, and integrality on dual-task performance and subjective workload, Paper presented at AGARD Conference Information Management and Decision-making in Advanced Airborne Weapon Systems , Toronto , Canada , 14 – 18 April .
   Google Scholar
• VISICK , D. , JOHNSON , P. and LONG , J. 1984 , A comparative analysis of keyboards and voice 1832 M. A. Life et al. recognition in a parcel sorting task , in E. D. Megaw (ed.) Contemporary Ergonomics 1984 ( Taylor & Francis , London ), 56 – 61 .
   Google Scholar
• VOIERS , G. 1983 , Evaluating processed speech using the Diagnostic Rhyme Test , Speech Technology , 1 , 30 – 39 .
   Google Scholar
• WALSH , P. A. , LIM , K. Y. and LONG , J. 1989 , JSD and the design of user interface software , Ergonomics , 32 , 1483 – 1498 .
   PubMed Web of Science ®Google Scholar
• WATER WORTH , J. A. , TALBOT , M. , 1987 , Speech and Language-Based Interaction with Machines Towards the Conversational Computer ( Ellis Horwood , Chichester ).
   Google Scholar
• WICKENS , C. D. , SANDRY , D. L. and VIDULICH , M. 1983 , Compatibility and resource competition between modalities of input, central processing, and output , Human Factors , 25 , 227 – 248 .
   PubMed Web of Science ®Google Scholar
• WILLIGES , B. H. 1986 , Using speech in the human-computer interface , in R. W. Enrich and R. C. Williges (eds) Advances in Human Factors/Ergonomics Human-Computer Dialog Design ( Elsevier , Amsterdam ).
   Google Scholar
• WILSON , M. D. , BARNARD , P. J. and MACLEAN , A. 1988 , Task analysis in human-computer interaction , in T. R. G. Green, J. M. Hoc, D. Murray, and G. Van Der Veer (eds) Working with Computers Theory versus Outcome ( Academic , London ), 47 – 87 .
   Google Scholar