755
Views
80
CrossRef citations to date
0
Altmetric
Original Articles

Ergonomics, quality and continuous improvementconceptual and empirical relationships in an industrial context

Pages 982-1001 | Published online: 10 Nov 2010

References

  • ADLER , P. S. and COLE , R. E. 1995 . “ Designed for learning: a tale of two auto plants ” . In Enriching Production , Edited by: Sandberg , Å. 157 – 177 . Aldershot : Avebury .
  • ANDERSSON , E. R. 1988 . The use of system groups in product development an experiment from the perspective of ergonomics, Part 1: Analysis , Stockholm : Science and Art, Department of Work Science, The Royal Institute of Technology . Doctoral Thesis
  • AXELSSON , J. Ergonomic aspects on design and quality . Proceedings of the 12th Triennial Congress of the International Ergonomics Association . Toronto, Canada. Vol. 4 , pp. 18 – 21 .
  • AXELSSON , J. The use of some ergonomic methods as tools in quality improvement . Proceedings of the 13th International Conference on Production Research . pp. 721 – 723 . Tel Aviv, , Israel : Freund Publishing House .
  • AXELSSON , J. 1995 . “ Arbetsmiljödriven kvalitetsutveckling ” . In Licentiatavhandling. Avdelningen för industriell arbetsvetenskap , LiU-Tek-Lic-1995:53 Linköpings tekniska högskola . in Swedish
  • AXELSSON , J. 1996 . Unpublished report
  • BERGGREN , C. , BJÖRKMAN , T. and HOLLANDER , E. 1991 . “ Är dom oslagbara? ” . In Reserapport från ‘transplants’, de nya japanägda bilfabrikerna i Nordamerika , Stockholm : Institutionen för Arbetsvetenskap, KTH . in Swedish
  • BERGMAN , B. and KLEFSJÖ , B. 1994 . Quality: From Customer Needs to Customer Satisfaction , Lund : Studentlitteratur .
  • BOOTHROYD , G. , DEWHURST , P. and KNIGHT , W. 1994 . Product Design for Manufacture and Assembly , New York : Marcel Dekker .
  • BOTSCHKA , C. 1996 . Participation in problem-solving—a tool for improvement of working conditions? Report , LiTH-IKP-R-921 Division of Industrial Ergonomics and Centre for Studies of Humans, Technology and Organisation, University of Linköping .
  • CHAR , H.-O. 1996 . Quality management by participation—the ‘QM+’ project Logistik+ . Arbeit , 8 : 22 – 24 .
  • CORLETT , E. N. and BISHOP , R. P. 1976 . A technique for assessing postural discomfort . Ergonomics , 19 : 175 – 182 .
  • CUSHMAN , W. H. and ROSENBERG , D. J. 1991 . Human Factors in Product Design , Amsterdam : Elsevier .
  • DANIELLOU , F. 1996 . Personal communication
  • DAS , B. 1985 . “ The impact of combining performance standard and feedback on productivity and satisfaction ” . In Ergonomics International , Edited by: Brown , I. D. , Goldsmith , R. , Coombes , K. and Sinclair , M. 247 – 249 . London : Taylor & Francis .
  • DEMING , W. E. 1986 . Out of the Crisis , Cambridge : Cambridge University Press .
  • DILLON , A. 1992 . Reading from paper versus screens: a critical review of the empirical literature . Ergonomics , 35 : 1297 – 1326 .
  • DRURY , C. G. 1997 . Ergonomics and the quality movement . Ergonomics , 40 : 249 – 264 .
  • DRURY , C. G. and PRABHU , P. V. 1994 . “ Human factors in test and inspection ” . In Design of Work and Development of Personnel in Advanced Manufacturing , Edited by: Salvendy , G. and Karwowski , W. New York : J Wiley .
  • EKLUND , J. Design for manufacturability Consequences for quality and production personnel . Proceedings of the 12th Triennial Congress of the International Ergonomics Association . Toronto, Canada. Vol. 4 , pp. 101 – 104 . Mississauga, Ontario, , Canada : Human Factors Association of Canada .
  • EKLUND , J. 1995 . Relationships between ergonomics and quality in assembly work . Applied Ergonomics , 26 : 15 – 20 .
  • EKLUND , J. 1996 . “ Den svåra marknadsföringen av anvä ndarkvalitet ” . In Marknad för ergonomi? , Edited by: Franzén , S. and Hedman , J. Stockholm : Rå det för arbetslivsforskning . in Swedish
  • EKLUND , J. 1996 . Unpublished material
  • ELLSTRÖM , P.-E. 1996 . Arbete och lärande—förutsättningar och hinder för lärande i dagligt arbete , Solna : Arbetslivsinstitutet . in Swedish
  • ENGSTRÖM , T. , JONSSON , D. and MEDBO , L. 1996 . The Volvo Uddevalla plant: production principals, work organization, human resources and performance aspect, Report on Work Environment Fund Projects , Götenborg : Department of Transportation and Logistics, Chalmers University of Technology .
  • FUCINI , J. J. and FUCINI , S. 1990 . Working for the Japanese , New York : The Free Press .
  • GABRIELSSON , Å. 1996 . Industrial work of the future—integration of company performance and employee development , LiU-Tek-Lic-1996:13 Linköping : Division of Industrial Ergonomics, Institute of Technology . Licentiate Thesis
  • GOLOMSKI , W. A. 1994 . “ Human aspects of total quality management ” . In Organization and Management of Advanced Manufacturing , Edited by: Salvendy , G. and Karwowski , W. 103 – 119 . Chicago : Wiley .
  • GRANDJEAN , E. 1988 . Fitting the Task to the Man , 4th edn , London : Taylor & Francis .
  • GRIFFIN , M. J. 1992 . “ Vibration ” . In Handbook of Human Performance , Edited by: Smith , A. and Jones , D. Vol. 1 , 55 – 78 . San Diego : Academic Press .
  • GRÖJER , J.-E. and LIUKKONEN , P. 1990 . Bokför arbetsmiljön , Borås : Arbetarskyddsnämnden . in Swedish
  • HACKMAN , J. R. and OLDHAM , G. R. 1980 . Work Redesign , Massachusetts : Addison Wesley .
  • HACKMAN , J. R. and WAGEMAN , R. 1995 . Total quality management: empirical, conceptual, and practical issues . Administrative Science Quarterly , 40 : 309 – 342 .
  • HALLBERG , Å. 1995 . Samband mellan arbetsmiljöoch kvalitet—en fallstudie, Report , LiTH-IKP-R-847 Avdelningen för industriell arbetsvetenskap . in Swedish
  • HELANDER , M. and NAGAMACHI , M. 1992 . Design for Manufacturability , London : Taylor & Francis .
  • HELANDER , M. G. and WILLÉN , B. Å . 1996 . “ Design for human assembly ” . In Handbook of Industrial Ergonomics , Edited by: Karwowski , W. and Marras , W. Bocta Raton : CRC Press . in press
  • HENDRICK , H. W. 1995 . Future directions in macroergonomics . Ergonomics , 38 : 1617 – 1624 .
  • HENTZE , S. 1993 . Kvalitetsstyrningssystemernes betydning for arbejdsforhold . Nordisk Ergonomi , 11 : 12 – 15 . in Danish
  • HYGGE , S. 1992 . “ Heat and performance ” . In Handbook of Human Performance , Edited by: Smith , A. and Jones , D. Vol. 1 , 79 – 104 . San Diego : Academic Press .
  • IMADA , A. S. 1991 . “ The rationale and tools of participatory ergonomics ” . In Participatory Ergonomics , Edited by: Noro , K. and Imada , A. 30 – 49 . London : Taylor & Francis .
  • JOHANSEN , S. and LINGAAS , Ö. 1984 . Arbeidsmiljöog organisationsutvikling ved Standard Telefon og Kabelfabrikk , A/S, IFIM/SINTEF . in Norwegian
  • JONES , D. M. and BROADBENT , D. E. 1987 . “ Noise ” . In Handbook of Human Factors , Edited by: Salvendy , G. 624 – 645 . New York : J Wiley .
  • JORDAN , P. W. 1996 . “ Displeasure and how to avoid it ” . In Contemporary Ergonomics , Edited by: Robertson , S. A. 56 – 61 . London : Taylor & Francis .
  • JURAN , J. M. 1974 . Quality Control Handbook , New York : McGraw-Hill .
  • KARLTUN , J. , AXELSSON , J. and EKLUND , J. 1997 . Working conditions and effects of ISO 9000 in six furniture-making companies—implementation and proceses . Applied Ergonomics ,
  • KLEIN , J. A. 1984 . Why supervisors resist employee involvement . Harvard Business Review , Sept.-Oct. : 87 – 95 .
  • KLEIN , J. A. 1989 . The human costs of manufacturing reform . Harvard Business Review , March-April : 60 – 66 .
  • KONDO , Y. 1995 . Are creativity and standardization mutually exclusive? . Human System Management (HSM) , 14 : 309 – 312 .
  • KRONLUND , J. , GRIEVES , J. , GILLET , T. and MATTSON , J. 1978 . Arbetsmiljöinriktad småföretagsteknik , Forskningsrapport no. 80 Department of Economics, University of Linköping . in Swedish
  • LAMMERMEYR , H. U. 1990 . Human relations: the key to quality . Quality Forum , 16 : 185 – 187 .
  • LAWLER , E. E. 1986 . “ High Involvement Management ” . In The Jossey-Bass Social and Behavioral Science Series , Vol. 1 , San Francisco : Jossey-Bass .
  • LAWLER , E. E. and MOHRMAN , S. A. 1985 . Quality circles after the fad . Harvard Business Review , : 65 – 71 .
  • LEWIS , N. B. , IMADA , A. S. and ROBERTSON , M. M. Leadership through quality: merging human factors and safety through employee participation . Proceedings of the Human Factors Society 32nd Annual Meeting . pp. 756 – 759 . Santa Monica, CA : Human Factors Society .
  • LILLRANK , P. , SHANI , R. and LINDBERG , P. 1996 . Continuous improvement Working paper
  • LIVINGSTON , A. D. , WRIGHT , M. S. and EMBREY , D. E. 1992 . “ The application of task analysis to the development of operating instructions in a batch chemical process plant ” . In Enhancing Industrial Performance: Experiences of Integrating the Human Factor , Edited by: Kragt , H. London : Taylor & Francis .
  • LOVÉN , E. 1995 . “ Förbättrad kvalitet—genom förändrat arbetsinnehall och kompetens ” . In Licentiatavhandling , LiU-Tek-Lic-1995:36 Linköpings tekniska högskola . in Swedish
  • LOVÉN , E. and AXELSSON , J. R. C. 1993 . “ Samband mellan arbetsmiljöfaktorer och kvalitet. Resultat av intervjuer inom verkstadsindustrin ” . In Avdelningen för industriell arbetsvetenskap , LiTH-IKP-R-766 Linköpings tekniska högskola . in Swedish
  • LOVÉN , E. and HELANDER , M. G. 1996 . Effect of operator competence on assessment of quality control in manufacturing . International Journal of Industrial Ergonomics , in press
  • MCATAMNEY , L. and CORLETT , E. N. 1993 . RULA: a survey method for the investigation of work-related upper limb disorders . Applied Ergonomics , 24 : 91 – 99 .
  • MCFARLING , L. H. and HEIMSTRA , N. H. 1975 . Pacing, product complexity, and task perception in simulated inspection . Human Factors , 17 : 361 – 367 .
  • MEGAW , E. 1992 . “ The visual environment ” . In Handbook of Human Performance , Edited by: Smith , A. and Jones , D. Vol. 1 , 261 – 293 . San Diego : Academic Press .
  • MOORE , J. S. and GARG , A. 1996 . Use of participatory ergonomics teams to address musculoskeletal hazards in the red meat packing industry . American Journal of Industrial Medicine , 29 : 402 – 408 .
  • NEUMANN , J. E. 1989 . Why people don't participate in organizational change . Research in Organizational Change and Development , 3 : 181 – 212 .
  • NORO , K. 1991 . “ Concepts, methods and people ” . In Participatory Ergonomics , Edited by: Noro , K. and Imada , A. 3 – 29 . London : Taylor & Francis .
  • OXENBURGH , M. Australia 1991 . Increasing Productivity and Profit through Health & Safety , Australia , Sydney : CCH International .
  • RAHIMI , M. 1995 . Merging strategic safety, health and environment into total quality management . International Journal of Industrial Ergonomics , 16 : 83 – 94 .
  • SANDBERG , Å. 1995 . “ The Uddevalla experience in perspective ” . In Enriching Production , Edited by: Sandberg , Å . 1 – 33 . Aldershot : Avebury .
  • SANDERS , M. S. and MCCORMICK , E. J. 1993 . Human Factors in Engineering and Design , 7th edn , New York : McGraw-Hill .
  • SANDSTRÖM , R. and SVENSSON , I. 1996 . “ Konsekvenser av monteringsovänliga artiklar SAAB 900 ” . In Ergonomi, produktivitet, kvalitet—sex praktikfall , Edited by: Eklund , J. 29 – 38 . Linköping : uniTryck . in Swedish
  • SHETTY , Y. K. 1989 . The human side of product quality . National Productivity Review , 8 : 175 – 182 .
  • SHIBA , S. , GRAHAM , A. and WALDEN , D. 1993 . A New American TQM , Portland, OR : Productivity Press .
  • SMITH , A. P. and JONES , D. M. 1992 . “ Noise and performance ” . In Handbook of Human Performance , Edited by: Smith , A. and Jones , D. Vol. 1 , 1 – 28 . San Diego : Academic Press .
  • SMITH , M. J. and CARAYON , P. 1995 . New technology, automation, and work organization: stress problems and improved technology implementation strategies . International Journal of Human Factors in Manufacturing , 5 : 99 – 116 .
  • SMITH , M. J. and SAINFORT , P. C. 1989 . A balance theory of job design for stress reduction . International Journal of Industrial Ergonomics , 4 : 67 – 79 .
  • SMITH , S. L. 1995 . IBM spells safety I-S-O . Occupational Hazards , 57 : 48 – 51 .
  • STEPHENS , K. S. 1994 . ISO 9000 and total quality . Quality Management Journal , 2 : 57 – 71 .
  • STOLLERY , B. 1992 . “ Organic solvents ” . In Handbook of Human Performance , Edited by: Smith , A. and Jones , D. Vol. 1 , 211 – 236 . Diego : Academic Press, San .
  • SUNDSTRÖM-FRISK , C. and WERNER , M. 1978 . Konsekvenser av ändrade löneformer vid motormanuellt huggningsarbete , Redogörelse : Forskningsstiftelsen Skogsarbeten . in Swedish
  • THORSRUD , E. and EMERY , F. 1969 . Mot en ny bedriftsorganisasjon , Oslo : Tanum . in Norwegian
  • TICHAUER , E. 1973 . The Biomechanical Basis of Ergonomics , New York : Wiley .
  • VLOEBERGHS , D. and BELLENS , J. 1996 . ISO 9000 in Belgium: experience of Belgian quality managers and HRM . European Management Journal , 14 : 207 – 211 .
  • WICKENS , C. D. 1992 . Engineering Psychology and Human Performance , 2nd edn , New York : Harper Collins .
  • WILKINSON , R. T. and ROBINSHAW , H. M. 1987 . Proof-reading: VDU and paper text compared for speed, accuracy and fatigue . Behaviour and Information Technology , 6 : 125 – 133 .
  • WILLKRANS , R. 1995 . Design for Easy Assembly , Gothenburg : IVF .
  • WILSON , J. R. 1991 . Participation—a framework and a foundation for ergonomics? . Journal of Occupational Psychology , 64 : 67 – 80 .
  • WILSON , J. R. 1995 . “ Ergonomics and participation ” . In Evaluation of Human Work. A Practical Ergonomics Methodology , 2nd edn , Edited by: Wilson , J. R. and Corlett , E. N. London : Taylor & Francis .
  • WILSON , J. R. , NEELY , A. D. and WILLIAMS , T. A. 1993 . Human and production requirements in modern manufacturing: complementary or contradictory? . Journal of Design and Manufacturing , 3 : 167 – 175 .
  • WOMACK , P. , JONES , D. and ROOS , D. 1990 . The Machine That Changed the World , New York : Rawson Associates .
  • ZEGERS , D. and VAN DEN BERG , V. 1988 . The effect of lighting quality and intensity on the efficiency of seed potato inspection . Zeitschrift fur Arbeitswissenschaft , 42 : 106 – 112 .
  • ZINK , K. J. 1991 . “ Participatory ergonomics—some developments and examples from West Germany ” . In Participatory Ergonomics , Edited by: Noro , K. and Imada , A. 165 – 180 . London : Taylor & Francis .
  • ZUCKERMAN , A. 1996 . Adding value to your ISO 9000 process . Journal for Quality and Participation , 19 Jan-Feb. : 20 – 22 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.